Guest Reviews of No.1 superior hotel (Dongguan Shipai Avenue store)
9.2/10
Very Good
466 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.2
Service9.3
Cleanliness9.3
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All reviews(466)
Positive reviews(451)
Reviews with photos/video(186)
Classy environment(41)
Friendly front desk staff(32)
Delicious breakfast(30)
Large rooms(26)
Quiet & comfortable(20)
Perfect for business trips(16)
Comfortable bed(14)
Well decorated(5)
Negative reviews(15)
Guest User
Platinum Superior Double Bed Room
Stayed in Apr 2023
Family
1 review
10.0/10
Outstanding
Posted on May 2, 2023
I absolutely love this hotel. The room is spacious and clean, the bed is comfortable, and the facilities are complete, especially the toilet is very clean. The hotel staff are very friendly and helpful, they provided us with great service. The breakfast is also very good, there are many choices and the taste is very good. The location of the hotel is also very convenient, close to the city center and attractions. All in all I highly recommend this hotel and would definitely stay again if given the chance
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6/9
Response from Property: Dear guests, thank you for your comments, we will always work hard, we have the best quality check-in environment, and we are also working hard to use the most considerate service to leave the best check-in experience for every guest we welcome, Hope you pay more attention to our hotel. Our breakfast is both nutritious and hygienic, stomach nourishing white porridge, sweet potato porridge, eggs, soy milk, sweet potatoes, corn, fried noodles, green vegetables, steamed buns, homemade cold dishes, and fruits! Our meal time is 7:30---09:30, and we will continue to introduce more meals. I hope to continue to pay attention to us and provide free laundry service to our guests. We sincerely look forward to your visit again and wish you a happy life!
Guest User
Deluxe 2-bed Room
Stayed in Mar 2023
Business travellers
1 review
10.0/10
Outstanding
Posted on Apr 28, 2023
This hotel is located in Shipai Town, with convenient transportation, only a few minutes away from Shipai Bus Terminal. The environment of the hotel is very comfortable, the room is clean and tidy, the sheets and towels are very clean, and the hygienic conditions are very good. In addition, the hotel also provides free Wi-Fi and buffet breakfast, which is very convenient. I think this hotel is a good choice, especially in terms of transportation and facilities, it is a small and mid-range configuration and economical consumption. ?
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you for your comments, we will always work hard, we have the best quality check-in environment, and we are also working hard to use the most considerate service to leave the best check-in experience for every guest we welcome, Hope you pay more attention to our hotel. Our breakfast is both nutritious and hygienic, stomach nourishing white porridge, sweet potato porridge, eggs, soy milk, sweet potatoes, corn, fried noodles, green vegetables, steamed buns, homemade cold dishes, and fruits! Our meal time is 7:30---09:30, and we will continue to introduce more meals. I hope to continue to pay attention to us and provide free laundry service to our guests. We sincerely look forward to your visit again and wish you a happy life!
Guest User
Platinum Superior Double Bed Room
Stayed in Mar 2023
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 27, 2023
The environment of the hotel is very beautiful, the surrounding environment is quiet and peaceful, and the hotel's internet speed is also fast to watch videos without lagging, which makes people feel very comfortable. After entering the room, I was pleasantly surprised to find that the room is very spacious, beautifully furnished, the bedding is soft and comfortable, and the toiletries are high-end and exquisite, making me feel like home, and the catering service is also excellent. The breakfast is rich in variety, delicious, and thoughtful service. The chefs and waiters of the hotel are very professional and the service
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your comments, we will always work hard, we have the best quality check-in environment, and we are also working hard to use the most considerate service to leave the best check-in experience for every guest we welcome, Hope you pay more attention to our hotel. Our breakfast is both nutritious and hygienic, stomach nourishing white porridge, sweet potato porridge, eggs, soy milk, sweet potatoes, corn, fried noodles, green vegetables, steamed buns, homemade cold dishes, and fruits! Our meal time is 7:30---09:30, and we will continue to introduce more meals. I hope to continue to pay attention to us and provide free laundry service to our guests. We sincerely look forward to your visit again and wish you a happy life!
Response from Property: 尊敬的客人:您好!非常感謝您選擇入住我們酒店,並抽出寶貴的時間給我們留下評價。對於您反饋的問題,我們深感歉意。首先,對於床單與網上圖片不一致給您帶來的失望,我們真誠地向您道歉。這是我們工作的嚴重失誤,沒有確保實際提供的服務與宣傳圖片完全相符。我們已經第一時間對負責客房佈置的團隊進行了再次培訓,強調了嚴格按照宣傳內容準備房間的重要性,避免此類情況再次發生,非常抱歉隔壁物流園的噪音給您帶來了困擾,我們已經與物流園管理方進行了溝通,希望他們能夠優化物流作業時間,儘量減少早上的噪音干擾。同時,我們也為客房配備隔音耳塞等物品,以幫助客人在入住期間能夠更好地休息。您提到的早餐款式不多,我們深感愧疚。我們會立即對早餐菜單進行評估和調整,增加更多種類的食品和飲品選擇,以滿足不同客人的口味需求。我們會以此為契機,不斷改進和提升我們的服務,期待您再次光臨,屆時我們一定會為您提供更加優質的住宿體驗。祝您生活愉快,一切順利!
Response from Property: 尊貴的賓客❤您好!看到您如此走心的評價,我們滿心雀躍,誠摯感激!房間的精心佈局、雲朵般舒適的大床,以及一塵不染的床品,皆是我們為您竭力營造的温馨港灣。那扇敞亮的窗,不僅引入了城市的繁華景緻,更為您的旅途添彩。衞生間的潔凈、高品質洗漱備品,還有完備且網絡流暢的設施,讓您的休閑時光愜意無憂。酒店服務更是我們的金字招牌,從入門時經理的熱忱相迎、答疑解惑,到入住全程客房人員的高效服務,乃至幫您妥善寄回失物,樁樁件件,衹為讓您賓至如歸。期待與您再次相逢,續寫暖心篇章,為您締造更多美好回憶!
Response from Property: 尊貴的賓客,感謝您下榻壹號優客酒店(石排店)酒店!每個城市總會有讓人惦記的理由,每個季節都有我們難捨的景色,每個酒店都有甜美的回憶,希望我們酒店會是您回憶裏最温馨獨特的那份。您的讚賞給予酒店很大的,也是我們進步的動力,我們會繼續保持熱愛,致力於讓每一位客官都有賓至如歸的體驗,熱切的期待您再次光臨,祝您生活愉快!
Anonymous User
Platinum Superior Double Bed Room
Stayed in Feb 2025
Other
1 review
4.0/10
Posted on Mar 11, 2025
一進來一大股煙味!而且被子枕頭上也有毛髮,晚上睡覺把窗户關了也特別多蚊子!
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Response from Property: ❤️尊敬的賓客,您好!看到您的入住評價,我們酒店團隊心裏滿是愧疚。本想為您締造温馨的休憩港灣,卻因自身不足讓您體驗不佳,實在抱歉。已立刻優化客房流程,嚴格把控衞生,加強環境打理。為表歉意,下次您若還來入住,定會送上特別的優惠,給您一場舒心、滿意的住宿之旅。盼着您再次到來,我們定不辜負您的信任!
Response from Property: ❤️暖心服務❤️尊敬的賓客,感謝您的好評!壹號優客酒店石排店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!酒店為每一位住客提供應免費早餐,我們的早餐既營養又衞生,養胃白粥、紅薯粥、雞蛋、豆漿、紅薯、玉米、炒粉、青菜、饅頭、自製涼菜、水果!我們的用餐時間是7:30---09:30,我們還會不斷推出更多餐。希望繼續關注我們,對住客提供免費洗衣服務,真誠期待您的再次光臨,祝您生活愉快吖!
Hanhan 💭
Diamond Deluxe Cozy Room (Double bed) (Sofa)
Stayed in Feb 2025
Other
1 review
10.0/10
Outstanding
Posted on Mar 17, 2025
酒店環境優美,前台熱情,推薦入住喲
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Response from Property: 希望我的問候,如清新的雨,洗去您心頭的煩惱,像清爽的風,吹開您緊縮的眉頭,讓您無憂無慮,快樂永久~
Response from Property: ❤️豐富早餐❤️尊敬的賓客,謝謝您的點評,我們會一直努力,我們擁有最優質的入住環境,我們也在努力用着最貼心的服務,為每一位我們迎來的賓客留下最好的入住體驗,希望您多關注我們酒店。我們的早餐既營養又衞生,養胃白粥、紅薯粥、雞蛋、豆漿、紅薯、玉米、炒粉、青菜、饅頭、自製涼菜、水果!我們的用餐時間是7:30---09:30,我們還會不斷推出更多餐。希望繼續關注我們,對住客提供免費洗衣服務,真誠期待您的再次光臨,祝您生活愉快!