Guest User
January 22, 2024
Good hotel Ruined by Careless and clueless staff
Fist the good, Hotel is nice, clean and close to the airport, plenty of restaurants to chose from.
now the things that ruined the stay.
First, hotel / staff do not care about replying to emails and correspondences. While booking the hotel it had a statement saying that transport from and to the airport are provided. so I Requested a transport in my booking, I never received any email stating one way or another, so I assumed it is all done deal. later my flight changed so I send an email with the revised details, again no reply whatso ever. when I arrived to Dubai and found no transported, I called just to be told it is an extra fee for the transport (which I would have agreed to should they told me that at the booking or at least when I emailed them later, but what was the point when I am already at the airport?
the second and possibly the more annoying thing is that I was charged the City tax twice. once on my card, which they claimed didn't go through so I payed cash. and when I showed them the transaction on my card they tried all sorts of excuses to weasel out of paying me back. although it is 20AED it is still money they took from me without reason and refused to refund. so not sure this is the service expected.
Moral of the story, Do not use your cards.