Poets House

Great breakfast, beautiful rooms! Close to the Cathedral and schools nearby.

We had a lovely stay at Poets House recently. Gorgeous room overlooking the front. Staff couldn't have been more friendly and helpful. Food delicious.

This is a gem. It is quaint and elegant, but has every wonderful contemporary amenity. So comfortable and an amazing staff. We enjoyed the restaurant. Great access to the cathedral and museums, can walk down to the river. Shop at the antique market or some sweet little shops downtown. Highly recommend.

Staff always very friendly and helpful. Helped us a lot with room and parking

Really nice, well-run hotel in city centre. Staff are lovely. Food is good if not Gourmet/great but the rooms are lovely. Perfect location too

Lovely hotel, car park is a way off but you can drop and pick up luggage which helps. Our ground floor room was spacious and well furnished but it looked onto the main road which meant the curtains needed to be closed for privacy. Staff were very helpful, well trained and polite. Food and drink which was tried was good too!

Check in & Reception staff were very welcoming and professional. Amazing job! Bar staff matched that feel too. The staff in the restaurant in the morning were very young and did not match the rest of standards as they were not on top of things. Refilling juice, replacing glasses, taking orders all very slow. Which was a shame as the food itself was great. There was a wedding on the Friday night and we had dinner in the restaurant, the bar staff had reserved tables in the bar for diners, which I thought was a great touch and very welcomed :-)

The location was stunning, staff fantastic, high quality food. This was a exceptional place to stay, room 16 had wonderful views and amenities.

My husband and I were staying in Ely for the weekend and decided to have a treat and stay at Poets House. Pleasant staff on arrival who advised about car parking (secure off site, about 5 minutes walk away). Hotel was very nice, large bedroom with huge bath in, great view overlooking Ely Cathedral. Usual facilities, although trying to find somewhere to plug kettle in was difficult, ended up putting it on under bedside table! Nice en-suite with rain shower. We went down to breakfast quite early on the Sunday morning and ordered our food. There was cereals, juices, fresh fruit, yoghurts, pastries to have while waiting for your cooked breakfast. We had quite a wait and eventually asked where our breakfast was; we were told it was coming. Two other groups had come for breakfast in the meantime and had both had their cooked breakfast. When it came it was very disappointing. My scrambled eggs looked like they had been sitting somewhere, congealed and grey looking and they had forgotten the baked beans I had ordered. My husbands full English was very poor also, one bit of bacon and a very cheap and chewy sausage. I would have expected far better from this hotel. Check out was poor, no customer service. We were not asked if we had had a nice stay etc. A lovely hotel but very much let down by cooked breakfast and customer service. Had a lot better hotel stays for half the price.