Extended Stay America Suites - San Diego - Carlsbad Village by the Sea

Ugly and dirty I’m not coming back in there

Hotel service could’ve been way better than expected! Great location being near the beach, but as far as needing extra pillows or having a toilet that couldn’t flush once I arrived was not helpful. I wish this hotel can be equipped with more pride in services rather than saying sorry.

We enjoyed our morning walks to the beach and local shops. Very handy to I-5. Would stay again when in the area.

Room was cute. However, the kitchen had no kitchen items. Had to ask for them. And what they did give were small bowls, plates and cups. The refrigerator made awful noises all night. Bed was uncomfortable and squeaky. The shower water pressure was awful. No ice machine on site. Exit doors were held open by putting a rock to wedge it. Otherwise you can't get back in. Staff was nice though.

I booked my mother-in-law a room here in the village so she can rest and recover from being sick. First impressions of the hotel were nothing like the photographs. Room was dirty and dingy and not updated like the photos. We had to change rooms to the more "clean" option. I had the front desk write in their notes when checking in that if they needed ANYTHING to call me and let her rest. I extended her stay 3 more nights and called the morning of check-out/check-in to make sure it would go seamless so she wouldn't be bothered and they assured me that everything was good to go. That was until I got a call from my MIL that she was harassed by the manager Eileen who banged on her door as she was getting into the shower and demanded a credit card for incidentals. When my MIL let her know that she would be down later the manager threatened to call the cops within 16 minutes if she didn't hand her her card. I'm not sure why the front desk and manager went 0-100 without looking at the notes or calling me as I could have easily drove down to the hotel to give my credit card so my MIL could rest and heal. The cops were called and my MIL felt so uncomfortable she left. This is no way to treat your guests and I hope action will be taken towards the employees involved. Terrible behavior and service.

Very good! Very comfortable! Pool was a bit dirty but we didn't use it so irrelevant. Would definitely stay as gain.

Horrible stay. They complained about my children not less than 5 minutes from us checking in. Also, I had the police sent to my door for no known reason. It's a horrible place, and I will never go back.

Very nice and professional lady at the front very helpful, family had very pleasant time here in the hotel and town. One advice more cleanliness is needed under the bed and having a better breakfast will bring more customers to your business. All good, thank you for asking.