To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities7.8
Service8.4
Cleanliness8.5
Filter by:
Sort by:
All reviews(69)
Positive reviews(65)
Reviews with photos/video(19)
Clean and tidy(16)
Great service(12)
Located in the city centre(10)
Convenient location(10)
Easy to get around(6)
Negative reviews(4)
Guest User
Standard Twin Room
Stayed in Jul 2025
Couple
2 review
10/10
Outstanding
Posted on Aug 18, 2025
Cool old style building with nice rooms.
Easy to move around as down the road from the high street and the cathedral.
Anonymous User
Privilege King Room
Stayed in Jul 2025
Business traveller
4 review
3.5/10
Posted on Aug 15, 2025
The white woman at the front desk behaved very un professionally, not suitable for working at such hotel for which the rooms costs are far too expensive. We received several complaints about her over a single day.
Guest User
Standard Single Room
Stayed in Sep 2025
Solo traveller
4 review
8.0/10
Very Good
Posted on Oct 28, 2025
Good location. During my stay, the lift was not working properly, so I have to carry my heavy luggage to upstairs.
Guest User
Standard Double Room
Stayed in Jul 2025
Other
1 review
9.5/10
Amazing
Posted on Sep 6, 2025
Super clean! Convenient location. Although with no laundry service or microwaves for guests, the hotel provides 2 bottles of water and coffee every day. Still a good choice for students to stay for a summer gap if your student accommodation cannot help with that.
BakerShaz
Standard Single Room
Stayed in Jul 2025
Solo traveller
1 review
9.5/10
Amazing
Posted on Aug 26, 2025
Conveniently located right opposite Exeter Central Station. The staff were very friendly and helpful.
Mose Adventures
Stayed in Nov 2024
Business traveller
17 review
10/10
Outstanding
Posted on Jan 1, 2025
Great hotel lovely walks opposite, all cafes shopping and entertainment at your door step, 24hr gym 5min walk great hotel and location
Guest User
Privilege King Room
Stayed in Mar 2025
Couple
1 review
8.5/10
Very Good
Posted on Apr 15, 2025
On booking this room for our anniversary I was expecting a slightly bigger bathroom I also asked if it was convenient to have a quiet room with a bath, sadly we didn't and we were right next to a main door in the hallway so quiet wasn't what we had, breakfast was ok but definitely over priced. The decor in our room was very tired with paint peeling stains on the chair, chunks of wood missing on skirting boards definitely needs an update
The staff though especially the lady who checked us in was really lovely and welcoming 🙏
Anon123
Stayed in Feb 2025
Solo traveller
1 review
8.0/10
Very Good
Posted on Apr 2, 2025
My room was narrow and the building felt a bit dated with creaky floorboards. The rooms are not sound proof - I could hear the guests next door returning in the early morning…
Guest User
Stayed in Jan 2025
Family
1 review
7.5/10
Posted on Feb 9, 2025
I loved where the hotel is located, very central, we could visit everything on foot, as we wanted. The staff is friendly, but the cleaning of the room we stayed in was very bad, the carpet in the room was very dirty and dusty, the windows were so dirty that there were dead flies on the windowsill. Apart from the poor cleaning, (something very important to us), the environment is good.
Joy Burke
Standard Twin Room
Stayed in Jul 2025
Travelling with friends
1 review
8.0/10
Very Good
Posted on Aug 23, 2025
Value for money trip, with good location.
EdwinThia
Stayed in Oct 2024
Couple
4 review
9.0/10
Great
Posted on Dec 2, 2024
Service staff is very responsive with our requests and doing her best to meet our needs. Highly recommended to stay at this hotel when visiting Exeter. It is located directly opposite Exeter Central Train Station.
Ttee
Standard Twin Room
Stayed in Apr 2024
Family
2 review
7.5/10
Posted on May 6, 2024
The location is the best spot you can find in center of Exeter. The hotel is old but inside is still very beautiful. However, some of the staffs are not very friendly and there is no flipflop when though we have asked at front desk.
Guest User
Stayed in Sep 2024
Solo traveller
1 review
9.5/10
Amazing
Posted on Oct 3, 2024
Lovely hotel. Right in the middle of town and 1 minute from Exeter Central station. Nice room and excellent shower. Didn’t have breakfast so can’t comment. Staff were lovely.
Guest User
Stayed in Jul 2024
Solo traveller
1 review
10/10
Outstanding
Posted on Aug 21, 2024
Check in was fast, the ladie at the desk was very pleasant.
The bed was comfortable and the room was very spacious with a nice en suite bathroom also.
Guest User
Stayed in Jun 2024
Couple
6 review
9.5/10
Amazing
Posted on Jul 31, 2024
Excellent location close to the central train station and town centre. There is a beautiful garden right opposite the hotel. The room was spacious and clean. Helpful and kind staff at the reception.