Family Friendly Hotels in Kota Kinabalu

I had a wonderful stay at this hotel! The check-in process was smooth and easy, and the hotel itself is beautiful with clean and comfortable rooms. What made the experience even more special was the thoughtful service. they helped me arrange a birthday cake in advance and even gave me a free room upgrade. I truly appreciate the warm hospitality. Highly recommended!

Let me talk about the advantages first: good location, very convenient surroundings The complaint is that there are apartments of various brands in the building, the elevator is very slow, usually you have to wait for 5-10 minutes We will add WeChat before checking in, communicate in English throughout the process, the attitude is very average, the service awareness is not as good as Thailand The biggest problem is the bathroom, the space is small and there is no curtain, so the water will splash everywhere; secondly, the water heater has a big problem. The top head can only produce cold water, and only the bottom one can produce hot water We had to change to a mountain view room on the second night, but the water heater switch was not turned on. The child was anxious to take a shower and looked for a long time without instructions, which was also very strange! In the end, I could only use WeChat to find customer service and ask someone to come to the door, but it was still leaking. The water output was very small and could only be used barely. The overall experience was not very good. The shower in another self-service apartment we stayed in later was normal. There is no conclusion after negotiating compensation with the other party If you are used to staying in a hotel, it is recommended not to try it It is self-service throughout the process, and the customer service response is not very timely, which is a bit strenuous.

I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)

I was really impressed with the room and services. Friendly staff from the receptionist, kitchen and Housekeeper. Salutes. Im sorry that I accidentally broke the glass. The Housekeeping and kitchen staff took care of it very well . God bless. Keep up the good work. Who ever attended to my room 206 on 23/5 please give them an excellence service

Everything is great except for the lighting in Room 568, why is it so dim? I was straining my eyes on my laptop because lighting wasn't that great. Bed is comfortable and bathroom spacious enough. The big fridge was a bonus, the same with the pantry. Recommended stay as this hotel is very near to Imago Shopping Mall

Nice & spacious room, was given a room can overlook a little of seaview. quite a few of breakfast selections, but taste was so so only. great location with a lot of eatery & tourist spots. there's a small fee need to pay for car park if you're driving.

Magnificent view! It's been awhile my family n I enjoy so much the hotel and the hotel facilies Our 3d2n, we spent most of our meal in hotel, superb!! Only comment, the bfast buffer too crowded, some staff shown frustration on face, especially on the egg station. Waited so long just to get some eggs. The rest r great! Oh ya, the private beach is just merely a small corner, not even a beach!

One of the most beautiful hotel environments I have ever experienced, and unlike the nearby Shangri-La, it is built directly on the beach. The restaurants are okay, but it’s the beautiful architecture of the villas and the garden full of flowers, birds, monkeys, and squirrels that amazed us so much. Highly recommended and a great price/quality ratio!

This Airbnb location is perfect…. It’s next to a huge mall and a wide variety of eateries… it’s a walking distance to KK waterfront and sutera harbor where you get the best view of the evening sunset….. the amenities are quite good with a gym and 2 swimming pools with lots of greeneries and hammocks for chilling…. The unit however is quite old although most things work and it includes a wash and dry washing machine which was very convenient for me

The hotel is in a good location. Tower 2 is very close to the pier and can be reached on foot, which is suitable for children who want to play water sports. There are also duty-free shops and Shuguang Department Store nearby, and grab taxis are also very convenient. The room we booked is at the end of the corridor, and it is very quiet to sleep at night. You can see the beautiful sea from the living room and room windows.