browneyeslincoln
June 12, 2024
Vila Alba markets itself as a luxury five-star hotel, but sadly, it falls short in nearly every aspect, with the exception of its pretty coastal location and views of the limestone caves. From the moment you arrive, it becomes clear that the hotel's lofty prices do not match the subpar service and facilities on offer. One of the most glaring issues is the lack of a proper bar that is open throughout the day. Guests are left without access to drinks for extended periods, as the bar only operates during meal times, with doors locked in between. The food, while edible, is overpriced for its average quality, although the breakfast is satisfactory. The coffee is a letdown, dispensed from a boxed automatic machine rather than freshly brewed. Room service is available, but with a catch—orders must be placed before 6 pm with a three-hour delivery window, and there are no minibars in the rooms. The air conditioning in our room was noisy and rattled incessantly. The common areas around the pool require a thorough cleaning and updating. Attempts to seek assistance at reception were often futile, as staff were frequently absent, with no indication of when they might return. Vila Alba is grappling with major staff shortages, and the existing employees, while never overtly rude seem overworked, underpaid, and totally disengaged. Many of them do not speak English, further compounding the communication challenges. These shortcomings are particularly disappointing given Vila Alba's marketing itself (and pricing) as a luxury five-star establishment. Other guests we spoke with shared our sentiments, feeling cheated by the disparity between the promised luxury experience and the reality of what is in truth when you discount the pretty setting. This is a very mediocre, very overpriced three-star hotel which doesn’t really care that much about a high quality service for its guests.