The Social Hub Florence Belfiore

Guests appreciate the consistently clean, modern, and spacious rooms. They commend the exceptionally kind, attentive, and professional staff for their excellent service.

the hotel is clean, modern and has good location as the tram is right outside. everything was great except that all my jewellery were stolen while i left my room to roam around the city. all my jewellery was worth at least Eur 3,000. i left them in a box which was placed in my luggage since there was no safe in my room. but when i came back to the room after a whole day out, all the jewellery were gone. the hotel managers were helpful initially, saying they would investigate and compensate me for my loss. but after i gave them all the receipts and credit card transactions of those items which were stolen from me, the managers just ignored my emails despite me trying to ask them for any updates on the progress of my case. at the very least, they could show me the cctv and allowed me to talk to the cleaner/staffs entering my room while i was away but that didn’t happen. i dont even know what is going on now that im already back to my home country, and the hotel did not even bother to update me anything even though they promised to investigate and compensate. hopefully, someone fm the hotel could see this and get back to me please! im honestly traumatised, nvr expected that my stuffs could be stolen right inside my room in a reputable hotel.