Hotel Ginori Al Duomo Reviews

We received a room with two single beds and stayed for three nights. While we understand this is a guesthouse, for the nightly price paid, we expected basic amenities to be properly provided. We appreciated the daily replenishment of teabags and coffee, as well as the remaking of bed sheets and linens. However, for the same price, one could easily stay at a nearby four-star hotel. Based on our experience, we would not choose this guesthouse again. Included Breakfast (see photo): The included breakfast (8 Euros if not included) was very unappetizing and frankly disgusting. The only decent item was the croissants, which were clearly bought externally. The Ham & Cheese Toast arrived barely warm and was clearly made using cheap ingredients. The cappuccino and tea were horrible. The English Breakfast tea had black bits floating in it and tasted terrible, while the cappuccino was lukewarm and tasted like warm water. The orange juice was an unnatural red colour and tasted like powdered juice mixed with water. We did not drink it at all. We had breakfast for two mornings. On the third morning, we switched to cereal and milk. The plain milk was fine, but the chocolate milk was BEYOND HORRBLE. It tasted like milk mixed with unsweetened cocoa powder, with no sweetness and a spoilt taste. Please avoid booking breakfast; the 8 Euros would be better spent elsewhere. Breakfast is served between 8am and 10am and it is served directly to your room. On our last morning, despite clearly indicating 8.30am, breakfast was served at 8am, waking us up from our slumber. There is no excuse for this mistake. Room: The beds were small and clearly old. The mattress springs were broken, and I felt like I was falling off the bed when turning in my sleep. Air-conditioning worked well, and the toilet had a bidet and shower. However, the air-conditioning and TV remote had visible stains upon arrival, and the chair and table were sticky. The 2-in-1 body wash/shampoo had no wall holder and was placed on the floor, making it very inconvenient to use. At night, there was a recurring scratching or tapping sound coming from the toilet area. On the final morning, we noticed what appeared to be mold on the toilet ceiling (see photo), which was very unpleasant. Netflix was available on the TV, which was a plus, but overall comfort was poor due to the beds and shower setup. Cleanliness: Towels were not changed despite being left on the floor as requested. A hand towel, after our use, had visible stains and we placed it on the floor for it to be changed the next housekeeping. However, it was folded, and placed back on the rack instead of being replaced. This was misleading and unacceptable, and directly resulted in my 1-star cleanliness rating, in addition to the stains on the TV and air-conditioning remotes as mentioned earlier. Service: The staff we met were polite and accommodating but only available during the day. At night, there was no one to contact for assistance, and we had to look for items ourselves. Aside from the breakfast timing issue, staff interactions were otherwise pleasant. Others: Access to the building is inconvenient without keys. After checkout, we left our luggage at the reception and were informed to return latest by 2 pm. When we returned to collect our luggage, we could not enter the building as the main door was locked and we did not have the keys to the main door as we had returned our keys during checkout. Phone calls to the number quoted on google, 06 4893 0518, and intercom attempts went unanswered, and we had to wait for others to enter. No instructions were given to us on how to contact staff or any relevant personnel to help us open the main door, so please rectify this issue. The situation would have been worse in bad weather. Overall: The location is good, but for the price paid, the lack of comfort, cleanliness, and organization is unacceptable. I would not recommend staying here. Please improve.

While it was upsetting that upon arrival they could not give us a room due to plumbing issues, I appreciate that they had a solution for us by giving us a room at a comparable hotel and covering all the paperwork and expenses. They also helped us get our luggage there. Overall, I think this is a classy establishment based on what I saw in the lobby, and I appreciate the customer service.

Great location.

Aside from the location, which is very, very close to the Duomo, we do not recommend the area, as it does not inspire confidence. Regarding the hotel, everything needs to be reviewed: an outdated elevator, a very mediocre room with outdated decor, outdated electrical system, a shower room in the attic with stifling heat, noisy air conditioning, and bedding that needs to be improved. Breakfast is not served on the premises but in a nearby restaurant. The pool area is dirty and very small. The jacuzzi water smelled like sewage. Generally speaking, the finishing touches throughout the hotel need to be reviewed: torn and stained carpets in the hallways, a sheet on the floor in a hallway (leak? stains?). We were in an "economy" room, but for the price, we expected more. Parking, which is overpriced (€40 per night), is not on-site; an employee takes your vehicle. You must notify us an hour in advance to retrieve your vehicle, and depending on the receptionist, the parking location may vary.

I think the room is good, the hot water for the bath can be a little hotter. The service staff is very enthusiastic, and breakfast is in a high-end restaurant next door. There is a girl at the front desk who looks like Sophie Marceau 😍, which shocked me deeply.

7 minutes walking distance to the cathedral, 4 person rooms are very clean, toilet and bathroom were newly built. We stayed with breakfast included, breakfast varieties are not very wide but it was enough for us. It is a great advantage to be within walking distance to the center and places to visit. We were satisfied as a family. Full price performance hotel.

Excellent location, excellent treatment and service by all the staff, especially by the receptionist who is there in the mornings and who knows how to speak Spanish. Their kindness and attention: exceptional, the fact that it has a swimming pool, even if it is small, to take a dip especially in summer, with the heat that it is, is an important point to take into account, and although I have read that they do not warn that it does not have an elevator and that in many cases, like us, they send you to the second floor with many steps, it is true, but they also take your suitcases up and down. Without a doubt, I will stay at this hotel again on my next trip to Florence.

I stayed with my brother's family, nephew, and daughter. It's near the central market. I had a very comfortable time

The hotel is very well located. Very welcoming staff. Good hearty breakfast. Good comfortable bedding

Останавливаюсь в отеле не в первый раз. Хорошая локация, хорошее отношение к клиентам. Отличная винотека. Замечательные завтраки с соседнем ресторане.

Bene dai

Hotel Ginori Al Duomo has a great deal of character and charm. We received a very warm welcome from the reception staff, who went out of their way to make a fuss of our son for his birthday, which made him feel truly special. We stayed in a spacious suite (605) with impressive high ceilings that gave the room an airy, comfortable feel. The bathroom was modern and spotlessly clean, and the beds were extremely comfortable. The hotel’s location is ideal, just moments from Brunelleschi’s Dome, within walking distance of many excellent restaurants, and only a 10-minute walk from the tram station. Breakfast is served in the restaurant next door and offers a good continental selection, with particularly delicious pastries. If we return to Florence, we would happily stay here again.

We booked this place because it was close to the Duomo and it was pretty easy to walk to all the main attractions. The rooms were comfortable, they were very helpful in arranging transportation for us when needed. Their breakfast each morning is excellent - the best we had in Italy. Restaurants and gelato were nearby - and we had an American king-sized bed (which you can't always find in Italy).

We had the best experience staying at this hotel. I booked it for 5 nights for my husbands birthday. We received such a warm welcome and extra touches thar made his birthday feel even more special. There's is an elevator, we were escorted to our room which was absolutely gorgeous. It was warm and bright with a very large and comfortable bed and immaculately clean. The breakfast had a huge selection of cold and hot options and again the waiting staff were very attentive. A very good location 15mins walk from the train station and all the main attractions are within a short walking distance. A special thanks to Guilia at reception, we will remember you fondly.