D325450****
November 3, 2023
The location of the hotel was pretty good (just right next to the Tenjin station). Staff was helpful.
However, the cleanliness of the room was below average and facilities in the room were not well maintained.
In our room, the faucet was loose, the bathroom door wasn't able to be fully closed, the floor lamp malfunctioned a couple of times, one of the room light was dim and there was a bug in the room when we first checked in.
As there was no other room was available for us to switch to, staff offered and assisted to fix the faucet and bathroom door when we went out the next day.
At this price per night, we think that the experience could have been a lot better (there wasn't even any bottle water for guests).