Sheraton Fuzhou Hotel

Sheraton Fuzhou Hotel Reviews

Sheraton Fuzhou Hotel

No.23 Puxiazhou Road, Cangshan District, Fuzhou, Fujian, 350026, ChinaView Hotel Details
Sheraton Fuzhou Hotel
Sheraton Fuzhou HotelSheraton Fuzhou HotelSheraton Fuzhou Hotel
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Guest Reviews of Sheraton Fuzhou Hotel

9.3/10
Very Good
955 review
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(955)
Positive reviews(933)
Reviews with photos/video(210)
Classy environment(140)
Friendly front desk staff(116)
Large rooms(89)
Delicious breakfast(53)
Fantastic river view(51)
Perfect for business trips(27)
Great swimming pool(20)
Lift was OK(5)
Negative reviews(22)
ps foo
Deluxe Room (2 Beds)
Stayed in Sep 2024
Business travellers
40 review
9.5/10
Amazing
Posted on Dec 30, 2024
The room is quite spacious, although it is somewhat distant from the town center.
Response from Property: Dear guest, thank you for sharing about your stay at Sheraton Fuzhou Hotel.We highly appreciate your feedback, as it will help us to improve and do better. We are looking forward to welcoming you back in the future. Warm regards.
Guest User
River-view Double Room
Stayed in Feb 2025
Solo travellers
2 review
4.0/10
Posted on Mar 9, 2025
1) Location not near to any shopping centres within walking distance. 2) Not much choice for dining experience. Most restaurants already closed down. Left with 1 Chinese restaurant. Their all day cafe is not open as stated on their signage. Room dining menu options not much too. 3) Overpriced based on 5 star room standard. Only offer basis as compared to other 5 star hotels. 4) Should provide luggage stand. When the luggage place at the string area, no place to wear shoe.
Response from Property: Dear guest,Thank you very much for your feedback and we truly value your comments as these help us improving the services more. Your comments have been forwarded to related departments for immediate review and further necessary actions to improve our service quality. We're looking forward to having your stay again at Sheraton Fuzhou Hotel and giving us the more opportunity to provide you with our genuine caring.
WILLYZF
Deluxe Double Room
Stayed in Dec 2023
Business travellers
41 review
10.0/10
Outstanding
Posted on Feb 3, 2024
as good as expected . will be back for sure
Response from Property: Dear guest, thank you for sharing about your stay at Sheraton Fuzhou Hotel.We highly appreciate your feedback, as it will help us to improve and do better. We are looking forward to welcoming you back in the future. Warm regards.
Guest User
Deluxe Double Room
Stayed in May 2024
Business travellers
1 review
8.0/10
Very Good
Posted on Jun 19, 2024
Nice hotel
Response from Property: Dear guest, thank you for sharing about your stay at Sheraton Fuzhou Hotel.We highly appreciate your feedback, as it will help us to improve and do better. We are looking forward to welcoming you back in the future. Warm regards.
Aichiyanleipaofan.
Deluxe Room (2 Beds)
Stayed in Apr 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on May 20, 2025
The hotel is very nice, with great views and is right by the Minjiang River. The operator Xiao Ma and the front desk staff are very professional and enthusiastic, and they can help us answer questions attentively, and even recommend us delicious and fun things nearby. This restaurant is really good, and I will come again.
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Response from Property: 尊敬的賓客,感謝您下榻福州中庚喜來登酒店並給予五分好評,我們會繼續努力!很高興您對前台服務人員的認可,我將會將您的好評與我們的團隊一起分享。我們致力於為來到酒店的賓客提供親切、熱情、愉悦的入住體驗。衷心期待與您再次相逢,再次感謝您的好評,祝您天天好心情!
Guest User
Deluxe Double Room
Stayed in Apr 2025
Business travellers
5 review
10.0/10
Outstanding
Posted on May 25, 2025
The hotel is in a good location, and the service provided by Xiao Xu at the front desk is very good. The other hotel staff are also very friendly.
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Response from Property: 尊敬的賓客,您好!非常感謝您的寶貴評論,很高興酒店的服務為您留下了美好的回憶。您對酒店的每一條肯定都是對員工的最好鼓勵,未來我們會一如既往地用心去服務好每位客人,十分期待在酒店前進的道路上一直能有您的陪伴與支持,期待下次為您提供更加完美的入住體驗!祝您生活愉快,工作順利!
Guest User
Deluxe Room (2 Beds)
Stayed in Apr 2025
Family
10 review
10.0/10
Outstanding
Posted on May 3, 2025
The hotel has a sense of age. The room is quite large and suitable for traveling with children. The front desk service is very enthusiastic. Manager Song at the front desk patiently introduced the hotel and recommended tourist attractions in Fuzhou. He helped to call a taxi and arrange a room. I would like to praise him by name👍
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Response from Property: 尊敬的貴賓,感謝您選擇福州中庚喜來登酒店作為您的居停之所。感謝您對酒店的整體滿意。酒店毗鄰閩江,自然風光優美,空氣清新富氧,一眼望去成羣結隊的白鷺在濕地公園嬉戲覓食,構成一幅和諧的生態畫卷,美不勝收。與此同時酒店周邊的許多熱門景點也都可前往包括充滿文化底藴的林浦村、復古又摩登的煙台山、別有一番古韻的樑厝以及禪意悠遠的鼓山等,為您的福州之旅倍添無限愉悦。再次感謝您的好評與分享,祝您生活愉快,工作順利!
Guest User
Deluxe Room (2 Beds)
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 3, 2025
Sheraton Hotel is one of my favorite hotels. Let's talk about the hardware first. The lobby is very wide, the room is spacious, the double bed is 1.35 meters, and the bathroom is equipped with double basins, so the whole family is not crowded. The bedding is soft and comfortable, and you can sleep well all night. The hotel has its own back garden, and there is a path leading directly to the Minjiang Trail. Two of the three days we stayed there held garden weddings, and the beauty of the garden can be seen. In terms of service, the doorman picked up the car in time, and the aunt who cleaned the room was also very enthusiastic. In addition, I would like to give special praise to the front desk girl Xiao Song Beth. First of all, she took the initiative to help us arrange a river view room when we checked in, and we could see the Minjiang River and Gushan Mountain. In addition, knowing that we had two older children in the room, she specially helped us apply for two days of free breakfast for the children. The delicious food and beautiful scenery made our two-day trip in the hotel very pleasant. I will recommend this hotel to my friends next time they come to Fuzhou!
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Response from Property: 尊敬的賓客,您好!感謝您在百忙之中分享您的入住體驗。十分高興您對福州中庚喜來登酒店的喜愛與高度認可,酒店團隊始終竭盡全力地提供完善待客之道,真誠期望在您出行的每時每刻,都能享受到福州中庚喜來登酒店“每一餐、每一宿、每一步”的悉心照顧,我一定將您的讚譽轉告給相關部門的同事及酒店管理團隊。與此同時,我們將繼續為您提供高效服務、潔凈空間和舒適客房,讓您享受更為優質的入住體驗。再次感謝您的點評與分享,祝您生活愉快!
Anonymous User
Deluxe Double Room
Stayed in Apr 2025
Family
4 review
5.0/10
Posted on May 2, 2025
It is completely different from what the platform said. Those who place orders on the platform are all arranged on the lower floor, and they have to pay for washing clothes, and they have to prepare garbage cans and garbage bags themselves.
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Response from Property: 尊敬的賓客,您好!感謝您選擇入住福州中庚喜來登酒店。很遺憾沒有為您提供一次完美的入住體驗,我們為此感到萬分抱歉。客房垃圾桶內不使用垃圾袋是出於環保和美觀的考慮,旨在節省資源,體現企業的社會責任。關於房間安排,我們在房源訊息裏詳細標註了不同房型所在樓層範圍,但可能在您預訂時系統存在展示不清晰的問題,後續我們會和平台積極溝通優化,確保訊息精準呈現。在入住期間,遇到任何問題都可隨時聯繫賓客服務中心,我們定會為您排憂解難。再次感謝您的建議,期待與您再次相約為您提供更優質的服務。祝您生活愉快,工作順利!
Guest User
Deluxe Double Room
Stayed in Mar 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 22, 2025
The hotel is located very close to the convention center, but still some distance from the city, but it is convenient to take a taxi or subway. The hotel staff helped to arrange the room in advance, gave away fruits, and made arrangements for guests who were not allowed to stay. The front desk and concierge staff were very enthusiastic. They greeted everyone they met and asked if they needed help. The concierge took the initiative to help carry the luggage and lead the way. It was a very good stay experience.
Original TextTranslated by Google
Response from Property: 尊敬的賓客, 感謝您下榻福州中庚喜來登酒店並在百忙之中分享您的感受。很高興您對酒店的設施設備和服務感到滿意,福州中庚喜來登酒店賦予每位賓客細心周到的服務,便利的地理位置及優美的環境,確保您每一次出行無憂。再次感謝您的建議與分享,並期待在不久的將來再次與您相約閩江河畔,為您呈上更加親切完善的服務,同時也祝您工作順利,生活愉快!
Guest User
Deluxe Double Room
Stayed in Mar 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Apr 14, 2025
The location is pretty good. It takes about 15 minutes by car to Fuzhou South Railway Station and about 40 minutes to the airport. The surrounding environment is very quiet. The hotel has good greenery and overlooks the river. The facilities are very good. There are swimming pools and gyms. The restaurant has great lighting. The hotel service is super good. There are people to carry luggage at the door when getting on and off the bus. On the first day of check-in, there are welcome fruits. When you meet the staff in the hotel, including the cleaning staff, they will nod and say hello. If you have any problems, call to solve them immediately. It was a very satisfactory stay.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對福州中庚喜來登酒店的支持,看到您用心而又深厚的好評我們非常開心,您的每一絲需求都是我們真誠為之努力的方向。我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗,我們力求為每位賓客提供最為貼心細緻的服務,為每位賓客帶來美妙絕倫的體驗。福州中庚喜來登酒店地處新興商業地帶,可俯瞰閩江、遠眺鼓山,也是一家富有活力的商旅酒店,以温馨體貼的服務向賓客展示獨特的魅力。
Suyaxiaojie
Deluxe Double Room
Stayed in Mar 2025
Other
1 review
10.0/10
Outstanding
Posted on Apr 13, 2025
There was a little problem with the room we booked at the beginning, but the hotel patiently solved it and upgraded the room type for free. The room was clean, tidy, comfortable and spacious. The front desk staff were very enthusiastic and proactive, especially the beautiful lady Xiao Xu at the front desk, who provided very thoughtful service.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇福州中庚喜來登酒店,並與對我們的服務提出了寶貴的評價。非常高興我們的服務讓您滿意,我們將繼續努力,為您的下次光臨提供高品質的服務與温馨周到的體驗。真誠地期待您的再次光臨!福州中庚喜來登酒店全體員工祝您身體健康,工作順利。
Anonymous User
Deluxe Room (2 Beds)
Stayed in Mar 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on Apr 13, 2025
The hotel service is warm, the hygiene is clean and tidy, the room is warm and spacious, the hotel scenery is also good, the front desk una and Winnie are also very warm and the service is very good, the room price is also very affordable, cost-effective, recommended
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感謝您選擇入住福州中庚喜來登酒店及對我們的支持與肯定。酒店55平方米的超大豪華客房,配以以AAA五鑽獎設計標準打造的喜來登特色睡眠體驗之床和奢華的衞浴及身體用品,望窗而去可飽覽閩江兩岸的宜人風光和浦下河的秀美景色,户外花園的葱鬱景緻更是皆可盡收眼底。再次感謝您的寶貴分享,並期待您的再次光臨及入住!
Guest User
Deluxe Double Room
Stayed in Feb 2025
Family
1 review
10.0/10
Outstanding
Posted on Mar 27, 2025
The hotel is very good, the service is good, the facilities are good, the location is good, Bob is good, everything is good, the children like it very much, and I will choose to stay next time
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇入住福州中庚喜來登酒店,並與我們分享您的入住體驗。很高興您對酒店的服務質量及硬件設施等整體的滿意和好評,您的滿意是我們工作的最大收穫。我們全心全意為每位賓客提供賓至如歸的入住感受,無論是舒適的住宿還是豐富的餐飲都將讓你乘興而歸。再次感謝您的分享,期待您的下次光臨,祝您工作順利、生活愉快!
Ganxingshitouren
Executive Room (2 Beds)
Stayed in Jan 2025
Family
13 review
9.5/10
Amazing
Posted on Apr 16, 2025
How can I put it? For a Chinese New Year trip, this price is very affordable. Compared with hotels in the city, the price is 50% off. The executive corridor is a bit cheap, the facilities are a bit old, but the service is good! After all, it is a chain brand hotel, the service is guaranteed!
Original TextTranslated by Google
Response from Property: 尊敬的賓客, 您好!感謝您對福州中庚喜來登酒店的信賴,更感謝您的不吝誇獎與推薦。酒店地處海峽會展中心商業地段,有着靜謐的環境和便利的交通,酒店自助早餐品種豐盛,有各式沙拉、冷切精選、特色蒸點等,福州中庚喜來登酒店以不斷為客人營造温馨舒適的居住環境而努力,以極高的性價比滿足不同賓客的要求。針對您對行政酒廊的反饋意見,我們已知悉並轉予酒店相關部門進行整改與提高。期待您的再次光臨,祝您生活愉快!