Hotels Near The Alchemist in Ghent

The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.

We loved this hotel! All the details from the wonderful entrance, room with an incredible view over the city and even the breakfast with all the refinement and the wonderful waffle machine present at breakfast. Also worth highlighting is the cleanliness and friendliness of the staff.

Beautiful hotel with perfect view of a cathedral from our twin room. Hotel is in a historic building with lovely architectural features by the canal and the room we were in was a cleverly designed ”duplex” with the bathroom and sinks on the upper floor (ie loft) which made full use of the almost double volume ceiling in the smallish twin room we were in. The only drawback was that the steps were narrow and steep and would pose a problem if one had mobility issues. The toilet was located by the door next to the entrance but there was no sink for handwashing. Alcohol gel in a pump bottle was provided. There is a café, lifestyle / clothes shop and supermarket in the same building. Very convenient and the hotel's location was walkable to all the sights in Ghent central. The front desk staff were very polite and gracious and allowed us to store our luggage when we arrived before 11am, since check-in was strictly at 4pm. We were happy to find that our suitcases had been already delivered to our room when we returned to the hotel at 4pm. There are 2 bars in the hotel - one which is open to the public which was buzzing in the evenings and a guest-only ”Honesty Bar” (1st photo) in which hotel guests could purportedly help themselves to liquor and pen down what they had imbibed - but I never saw anyone in it ! This could be due to a lack of ice or mixers. Or glasses. 🍸

Location is unbeatable. Breakfast was nice as well :) however I left something behind after check out and when I emailed the hotel about it, I did not even get a response. Really disappointed :(

The hotel is in a great location, just a few minutes away from all the attractions in Ghent. The room facilities are average, but the hygiene and layout are good. The breakfast is average.

quite far from the train station but close to attractions. a rather old hotel. the door locks are the round shaped ones. the hot water supply of the shower was not quite steady. the room is quite small for europe i think. the plus side is they gave us the room well before the official check in time. we arrived at around 10:30 and they gave us the room right away. there is a free breakfast buffet as well (even my room choice is the most basic one).

+: 1) The staff of the reception is efficient and patient. She helped us check-in fast and explained to us the travel of the town. 2) The facilities of the hotel is much enough. They have gym room, other entertainment at the lobby. Also there are tables with USB port and free drinkable water at the lobby where you can work or chill at. 3) Inside the room, everything is clean enough. It is not noisy at night. The most impressive is that they have different cooking equipment in the room such as pans, microwave, electric stoves and other bowls and dishes so that we can cook. 4) The location is not far: 5 min walk from Gent Dampoort and 15 min walk to town. -: 1) There are not much supermarket or grocery stores near the hotel.

No window opening is possible and the room is very warm. Air conditioning is all, even if it is in the indoor room. The air-conditioning does not even refresh the room, even at 16°. Parking is expensive and what a terrible ring to reach their parking. 1 departure from 3-armen missing and just ride around a quarter and try again. Who's signed the road plan there? All of it had a good seller! Sorry for the hotel! A hotel very nice, all furnished, delicious tables, very good beds, professional staff. I went there with the helicopter right away! ;)

I stayed for two weeks in the Holiday Inn, Akkerhage 2, Ghent. I really enjoyed my time there. I had a lovely, spacious, spotless room on the fifth floor. The staff are really lovely and so helpful, particularly the breakfast staff and the housekeeping staff. The local bus service is excellent and frequent. The hotel bar is a comfortable spot and the food there is top-class. Thanks to all the staff of this hotel for a warm, comfortable and friendly stay. Highly recommended.

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.