The Ritz-Carlton, Guangzhou

The Ritz-Carlton, Guangzhou Reviews

The Ritz-Carlton, Guangzhou

No.3 Xing’an Road, Tianhe District, Guangzhou, Guangdong, 510623, ChinaView Hotel Details
The Ritz-Carlton, Guangzhou
The Ritz-Carlton, GuangzhouThe Ritz-Carlton, GuangzhouThe Ritz-Carlton, Guangzhou
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The Ritz-Carlton, Guangzhou Guest Reviews

4.7/5
Outstanding
4245 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(4245)
Positive reviews(4132)
Reviews with photos/video(1246)
Well decorated(161)
Tasty food(138)
Friendly front desk staff(106)
Perfect for kids(84)
Luxurious(78)
Great swimming pool(58)
Fantastic river view(47)
Negative reviews(113)
Guest User
Premium City View King Room
Stayed in Feb 2025
Couples
10 review
5.0/5
Outstanding
Posted on Mar 6, 2025
The stay was great, I enjoyed the service from the start of the stay, the bell boy and receptionists were very polite, the room was clean and spacious, the view was really good too!
Anonymous User
Club Canton Tower River View King Room
Stayed in Dec 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Jan 19, 2025
I had an exceptional stay at The Ritz-Carlton. The location is perfect, offering easy access to both the city and serene views. My room was spacious, beautifully designed, and immaculately clean, with every detail thoughtfully considered. The service was outstanding—staff were friendly, attentive, and went above and beyond to ensure a seamless experience. I highly recommend The Ritz-Carlton for a luxurious and memorable stay.
FABRICE MATHIEU
Opera River View King Room
Stayed in Nov 2024
Solo travellers
18 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Everything was perfect except the ac light is always on and don’t offer a pitch black night . Other than that the personnel was very nice , the breakfast was amazing , will definitely come again
Guest User
Premium City View King Room
Stayed in Nov 2024
Other
3 review
5.0/5
Outstanding
Posted on Dec 17, 2024
The hotel staff were really excellent, friendly, polite, professional and very helpful. Each time I need anything everyone does their best to help me. The view of my opera facing room was magnificent, the breakfast was excellent and the in-room dining was delicious as well. I truly recommend it and definitely I will come back during my next visit.
MariaVA
Deluxe King Room
Stayed in Oct 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jan 28, 2025
Great hotel. In the center , next to restaurants and river. Beautiful swimming pool and good gym. Very delicious breakfast
6/7
Tian88
Canton Tower River View King Room
Stayed in Jan 2025
Couples
7 review
4.7/5
Amazing
Posted on Mar 5, 2025
Excellent service and amenities.
OLGA35
Canton Tower River View King Room
Stayed in Aug 2024
Family
53 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Perfect stay to celebrate 50 years old of my sister ,nice swimming pool,buffet dinner ,it’s an awesome place that I would come back for sure !very attentive stuff thank you to make our staycation splendid !!!
6/8
Ping Ying
Opera River View Twin Room
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Hotel staffs are super helpful, especially housekeeper, they were so helpful to bring us ice and matches at the late night. Highly recommend and definitely will visit again.
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Family
4 review
4.2/5
Very Good
Posted on Dec 29, 2024
Clean and nice breakfast
Tltl10
Club City View King Room
Stayed in Aug 2024
Couples
12 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Service was good but the food quality in the lounge had room for improvement.
Guest User
Deluxe King Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Arrived at Ritz on a friday afternoon. Great location as it a short walk to subway stn (大戏院, APM line). Beside the hotel is Guangzhou library, just need to cut through the library to get to the subway stn. Lots of food options near the hotel too. Only downside of the hotel room is just not as cooling as i wished it was despite setting the room temperature to 16C. Overall, had an enjoyable stay in Ritz Carlton Guangzhou. Big thanks to Abner from Concierge who helped me when i faced some difficulties locating my food delivery.
FungRichard
Deluxe King Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Outstanding service, great staffs, they are super helpful and proactive, 6 stars level! Recommend to anyone who wish to have a perfect stay in Guangzhou!
…..ivan
Canton Tower River View King Room
Stayed in Jul 2024
Couples
12 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Front desk Manager: NORA, high standard service from check-in to check-out, will come back next time!
Response from Property: Dear guest, hello. Thank you for your consistent support of The Ritz Carlton Guangzhou and for sharing your opinions with us. I'm glad to hear that you had a pleasant stay experience. Thank you for your praise and recognition of the warm service provided by our gentlemen and ladies. Your comment is a thumbs up for our team's professional dedication. We are honored to provide you with unique and high-quality products and services. The hotel is located at the core of the Pearl River New Town in the CBD of Guangzhou, adjacent to the Pearl River and a number of city landmarks, facing the new Canton Fair Hall and Guangzhou Tower across the river. The high-end shopping mall K11 is just a stone's throw away from our hotel, making shopping convenient for you. The hotel is adjacent to Huacheng Square, surrounded by many famous business districts and food circles. Every gentleman and lady at The Ritz Carlton Guangzhou is looking forward to your next visit. Congratulations to Shang Qi, General Manager of Guangzhou R&F Ritz Carlton Hotel Fu Guoxian. Congratulations to Shang Qi, General Manager of Guangzhou R&F Ritz Carlton Hotel Fu Guoxian
Williams
Deluxe Twin Room
Stayed in Jun 2024
Family
3 review
4.5/5
Great
Posted on Sep 25, 2024
A surprise to find such a grand and convenient hotel right next to the Guangzhou Museum and Guangzhou Library, especially when my wife & I were travelling with kids. Within walking distance or few stops of metro to some main tourist spots and authentic Guangdong cuisine. Clean room with spacious bathroom. Will definitely stay here again.
Cracyyy
Deluxe King Room
Stayed in May 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Came Guangzhou for met my cousin so i booked Ritz-Carlton, thank you for the reception staff upgraded us for a good view room.
Response from Property: Dear Valued guest, Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share your feedback. We are pleased to know that you enjoyed your stay experience in our hotel. And I am proud to hear that you are very satisfied with the warm services provided by our team. We are delighted to be familiar friends of yours. The Ritz-Carlton, Guangzhou is located at the new city center that on your next visit, as you mentioned, I recommend you take some time to explore except for Huacheng Square, the Library and Museum which are located just outside our front doorstep. We look forward to welcoming you back soon.Best wishes, General Manager Fu Guoxian