74 Wenquan East Road, Wenquan Town, Conghua District, Guangzhou, Guangdong, ChinaView Hotel Details
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Guest Reviews of FORTUNE hot spring hotel
9.4/10
Outstanding
982 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.2
Service9.3
Cleanliness9.5
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All reviews(982)
Positive reviews(962)
Reviews with photos/video(363)
Relaxing hot springs(129)
Loved the view(124)
Friendly front desk staff(97)
Delicious breakfast(87)
Large rooms(82)
Perfect for kids(54)
Excellent afternoon tea(15)
Has play area for children(13)
Negative reviews(20)
C
Athenian Twin Room
Stayed in Jan 2025
Family
1 review
10.0/10
Outstanding
Posted on Mar 3, 2025
The hotel is clean. The staff are very polite in particular the female staff stationing at the hot spring counter. She was kind and very helpful. She shows her professionalism and respectfulness to my mother and me.
Response from Property: 一句真誠的讚美,可以讓小富幸福一整天,一份燦爛的笑容温暖我整顆心,聽到您的滿意,心裏盪起層層漣漪,期待下次再相見!
WebbyPhilos
180° River-View Hot Spring Double Bed Room
Stayed in Feb 2025
Solo travellers
23 review
9.0/10
Great
Posted on Mar 30, 2025
I had a private hot spring and really enjoyed having a bath on the balcony. The breakfast was very average. The restaurant was closed for dinner
Response from Property: Thank you for your support! As stated in *War and Peace*: "Everyone has flaws, like an apple bitten by God. Some people have greater imperfections precisely because God particularly favored their fragrance." We consider ourselves fortunate that you can embrace our shortcomings while offering praise. Friendly Reminder: dinner is served from 5:30 PM to 9:00 PM. We look forward to serving you again!
Sneji Bl.
180° River-View Hot Spring Twin Room
Stayed in Apr 2024
Booked for others
12 review
10.0/10
Outstanding
Posted on May 7, 2024
The hotel is with excellent location and facilities. But most importantly is the service and the staff. It took me by surprise the number of staff members speaking English and being so friendly and professional. From the reception we were greeted in English and June ,, job number 038 , welcomed us with a smile and care. She made sure we got WiFi connection and we were instructed how to use the card for the in suite hot spring spa bath . We spent amazing 4days and 3 nights. I used also the massage services , which were average level. For any service we went for during our stay June was the one to connect and made sure we got the best service. Another person that contributed to our pleasant experience was the restaurant manager. She was also fluent in English. Honestly, we never expected so many people to speak the language. The breakfast was with mix Asian and westerner food; fresh and delicious. The spa Center was amazing. We had very relaxing and calm break from work and the noise in th EF big city. Just outstanding hotel, service and location .
Response from Property: Dear customer, thank you for staying at Fortune Hot Spring Hotel, Conghua, Guangzhou. I am very glad that you gave 5 points of praise and shared your experience here. We are encouraged by your affirmation and appreciation. We do not forget the original heart will as always send customers the warmest family service. Look forward to your visit again, let us have the opportunity to create a good memory for you again! I wish you a happy life!
mmmmmm222
270° River-View Hot Spring Suite
Stayed in Sep 2023
Family
5 review
10.0/10
Outstanding
Posted on Oct 22, 2023
good.
Response from Property: 親愛的客官,能得到您的5分好評,小富很開心,衹有您玩的開心,住的舒心,就是對小富家最大的肯定。你的每一次滿意都是小富不斷前行的動力,祝您生活愉快!
C R 29
180° River-View Hot Spring Twin Room
Stayed in Apr 2025
Travel with friends
6 review
6.5/10
Posted on May 23, 2025
The hotel front desk service is very poor, not at all enthusiastic. When we checked in, it seemed that we were causing trouble for her and felt very unhappy😫
There were a lot of mosquitoes in the elevator lobby and in the room. I booked this hotel because I saw the hot spring on the terrace. But the terrace hot spring, if the light is turned on at night, it is simply feeding mosquitoes🦟, and if the light is not turned on, I am afraid of slipping, so it is not very friendly, just in appearance.
The hotel's buffet breakfast has few varieties and not many choices, and the food is not delicious, very bad, and this breakfast costs ¥88 per person, which is totally not worth it.
I probably won't stay there next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Fortune Hot Spring Hotel! At the same time, I am sorry to learn that you did not have a perfect stay experience. I would like to express my sincere apologies to you. We have attached great importance to the problems you reflected. We will also strengthen the training of employee services and skills, and make timely notes in your files. Next time, we will pay attention to your needs as soon as possible and make proper arrangements for you when you check in. Please believe that we have always been determined to make continuous corrections and progress. Your tolerance and trust will be our driving force to keep moving forward! In addition, if you and other guests have any questions during your stay, you can contact the hotel lobby manager at any time, and we will do our best to solve the problem and provide services for you. Fortune Hot Spring Hotel sincerely looks forward to your stay again and wishes you a happy life!
Qigebajiao
180° River-View Hot Spring Twin Room
Stayed in Apr 2025
Other
2 review
10.0/10
Outstanding
Posted on May 6, 2025
The hotel is just off the highway. The room is clean and tidy, facing the Liuxi River, with nice views. There is a hot spring in the room, which is quite convenient. You can enjoy the view while taking a dip. The food on the second floor is pretty good. I ate two meals there. The front desk lady No. 037 is very enthusiastic and the service is thoughtful. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Guest User
Elegant Double Room
Stayed in Apr 2025
Couples
38 review
8.0/10
Very Good
Posted on May 5, 2025
The hotel is conveniently located, with free parking and close to many restaurants. The hotel is clean, but the breakfast options are not that great. The hot spring area is generally clean and tidy, and the rooms are spacious.
Original TextTranslated by Google
Response from Property: Your satisfaction and affirmation are our most valuable assets. We know that simply satisfying you is not enough. Our goal is to bring you surprises and touches beyond your expectations. At the same time, we sincerely invite you to share this beauty with more friends, let us pass on warmth and happiness together.
Guest User
180° River-View Hot Spring Double Bed Room
Stayed in Apr 2025
Family
3 review
9.5/10
Amazing
Posted on May 16, 2025
The hotel room is clean, the bed is comfortable, and the facilities are complete. The public hot spring area is on the fourth floor. Although it is not very crowded, there are not many people. At night, we watched the fireworks while soaking in the hot spring. The children had a great time. The river view on the terrace is quite good. The only drawback is the TV remote control. You have to tap it repeatedly before you can use it. 😂
Original TextTranslated by Google
Response from Property: Dear guests, during your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. Regarding the issue with the TV remote control, the housekeeping department has stepped up inspections to ensure that such issues will not occur again during your next stay. We are deeply sorry for the inconvenience caused to you.
Guest User
Athenian Twin Room
Stayed in Apr 2025
Family
2 review
8.0/10
Very Good
Posted on May 4, 2025
The hot spring is a real hot spring, but there are too few recreational facilities. There are only a few pools. If there are too many people, it is impossible to soak. However, it is close to the river and the price is also more cost-effective. It can also add more children's facilities or pools.
Original TextTranslated by Google
Response from Property: Thank you for your praise, we are well aware that there are still many shortcomings. In the future, we will continue to improve and live up to your every choice. May your life be like a gorgeous rainbow, colorful and full of surprises. “When you think there is no way out, you will find another village when you turn around.” We look forward to having you stay with us again to witness our growth and progress.
Guest User
180° River-View Hot Spring Double Bed Room
Stayed in Mar 2025
Couples
11 review
10.0/10
Outstanding
Posted on May 4, 2025
The experience was quite good
Facilities: There is a hot spring pool in the room, which is cleaner and more sanitary than the public one. The hot spring pool is quite large and can accommodate two people. If you are a family with children, there should be no pressure. The hot spring should be a real hot spring. After the bath, the skin feels smooth.
The room is about 50 square meters, very large, with a bar, a refrigerator, and a balcony with chairs for sitting. I counted a total of 4 chairs in the room, which is very convenient for people like me who like to eat takeout in the hotel. (Takeout needs to go downstairs to the front desk to get it, which is not good. I hope that a takeout delivery robot can be installed)
I like the design of the bathroom very much. The bathroom and toilet are separated, and the washbasin is a double basin. The bed is relatively soft and comfortable to sleep. The only drawback is that there is no socket on one side of the bed, which is not convenient for charging.
Hygiene: Very good, nothing abnormal was found. There is just a hole in the bath towel, and I hope to strengthen the inspection. (It would be better to prepare more bath towels for rooms with hot springs)
Service: The front desk service is very good. Although the next day was 51, they still helped me delay the check-out for half an hour. I opened the wine in the room at night without a bottle opener, but it was delivered quickly.
Breakfast: According to family members who went there, there are a lot of varieties and the taste is pretty good. The steamed buns are made of pure meat and are more authentic.
Original TextTranslated by Google
Response from Property: Dear customer, you really have a pair of eyes that are good at discovering beauty. I am very happy to see your good comments on the hotel's hygiene and service quality. It is fate to meet you in Conghua Fortune Hot Spring Hotel. It is our greatest luck to be able to serve you. We will work harder to bring comfort to you who are tired during the journey. We look forward to meeting you again!
Guest User
180° River-View Hot Spring Twin Room
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 13, 2025
The room is quite new, clean and tidy. It happened to be an extreme weather day, and the hot springs were almost fully booked. The two service sisters 037 and 038 are very professional and considerate, very good 🌹
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider. What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Guest User
180° River-View Hot Spring Double Bed Room
Stayed in Mar 2025
Solo travellers
5 review
10.0/10
Outstanding
Posted on Apr 14, 2025
The room is very clean and comfortable. You can enjoy the hot springs with a beautiful view. It is very convenient to go out, eat, drink and shop downstairs. It is perfect for weekend relaxation. The service of the young lady at the front desk is super good. The work number is 101 and 048. The entrance and space of the underground parking lot are relatively small. If you are not very good at driving, it is recommended to park on the ground.
Original TextTranslated by Google
Response from Property: The warmth you encounter during your journey is our most precious gift. Your satisfaction is not only an affirmation of our service, but also a source of motivation for us to constantly surpass ourselves. Thank you for every word of praise, which is like a beacon, guiding us to continuously optimize and add more beauty to your journey.
Jinghaikuangfeng
Athenian Twin Room
Stayed in Mar 2025
Travel with friends
24 review
10.0/10
Outstanding
Posted on Apr 7, 2025
The number of so-called sky hot spring pools is a bit small, there is not much choice, and there is still no room when I arrived at the hotel at 4 pm that day. I was a little disappointed with the handling. But overall I am satisfied.
Original TextTranslated by Google
Response from Property: The small and exquisite environment contains infinite warmth and surprises. We look forward to meeting you again and creating more beautiful memories together in this small world.
Guest User
Athenian Twin Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 14, 2025
I went to Conghua during the Qingming Festival. I had never been there. I looked at several hotels in the hot spring town online and finally chose Fortune. Overall, the experience was good. The hotel is relatively new, the decoration is OK, close to the river, and you can go downstairs to walk along the river. The snack shops downstairs and around the hotel are relatively complete, and it is quiet to sleep at night. The room I booked is not an indoor pool, because some room types have their own hot spring pools, so there are not many people in the hot spring pool on the fourth floor, and there are also places for children to play, which is quite suitable for taking children to play. The mattress in the room is not soft or hard, so you don’t have to worry about back pain when sleeping. The hotel lady gave the child a hot spring ticket the day before yesterday, but the child had a fever and didn’t soak. The lady at the front desk No. 048.101 learned that the child had a fever and took the initiative to lend us a thermometer. Thank you very much, they are very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guests: Hello, Guangzhou Fortune Hot Spring Hotel expresses its sincerest greetings to you! We are glad to see that you are satisfied with your stay and we thank you for that. We have conveyed your praise to our staff as soon as possible, and we will continue to provide our valued guests with a high-quality stay experience as always. Your recognition is our greatest motivation. We hope to meet you again soon and wish you a happy life!
Anonymous User
180° River-View Hot Spring Double Bed Room
Stayed in Jan 2025
Family
23 review
10.0/10
Outstanding
Posted on Apr 11, 2025
It has been half a month since my last visit. The hotel handled the suggestions I made before in a timely manner. This time, both the hygiene and service attitude were very good. Here I would like to specifically praise the front desk colleagues on the late night shift. Although I checked in at nearly 3:00 in the morning, they still stayed at their posts and made great progress in their professional knowledge of the hotel. I will continue to come here in the future.
Original TextTranslated by Google
Response from Property: We know that every stay is a trust. Therefore, we are committed to integrating the warmth and comfort of home into every detail, and strive to make every moment of your stay worthwhile. Your five-point praise is the best feedback for our efforts. We look forward to meeting you again and continuing the beauty together.