"The hotel's attention to detail is truly impressive, with everything meticulously maintained. Zora at the front desk was a standout – her service was far from generic, she even upgraded our room for free, demonstrating a real knack for understanding guest needs and handling things with complete assurance. This stay was exceptionally uplifting and restorative."

"After traveling for over ten days, this is by far the worst hotel I've stayed in! Firstly, the facilities are old and run-down. The showerhead had low water pressure, and when the pressure did increase, water would spray all over the ceiling. I booked two rooms online; one had no TV, and the other had no internet. We ended up having to switch both rooms. Secondly, there's no parking lot or parking spaces. We had to park on the street, which costs 3 yuan an hour starting at 8 AM. Thirdly, the service attitude was mediocre; they couldn't answer any of my questions. Fourthly, the hygiene was just average, with mold stains all over the ceiling in the hallway."

"The staff services excellent,  front desk, housekeeping and helper was amazing  . Love the location , will come back again to stay there 🤩🤩"

"During the Mid-Autumn Festival, our family accompanied my elderly parents to Haining to watch the tidal bore, and we chose the New Century Grand Hotel in the city center. This stay left me with mixed feelings, a blend of joy and disappointment. The 'soft services' simply don't live up to the five-star exterior. This might be due to the large number of tourists, leading to many service staff being temporary hires, without systematic and professional training. Let's start with the pros: 1. The lobby is grand and opulent, the environment is quite good. They offer complimentary iced tea and candies. There are many front desk workstations, but you still have to queue during peak check-in times. There's also a coffee bar in the lobby. 2. We received a room upgrade, complimentary welcome fruit, and children's toiletries. The upgraded room was on a higher floor with a great view and floor-to-ceiling windows, perfect for moon-gazing on Mid-Autumn night without any obstructions. 3. Located in the city center, there are many dining options nearby. There's also a convenience store downstairs, which is handy for daily necessities. 4. There's a swimming pool and a gym. Now for the cons: 1. The biggest issue was the slow response time and the unfamiliarity of the staff with their duties. A light strip in our room couldn't be turned off. I couldn't get through to 'Front Desk Quick Service' or the 8000 extension. The staff didn't know which switch controlled that light in the room. They even suggested the brightness was 'acceptable,' implying I should just put up with it, as 'the night would pass quickly.' The butler wasn't familiar with the room's lighting situation and didn't know if the light was button-controlled or sensor-controlled. So, we slept with that light strip on all night. 2. There were no disposable slippers in the room; we had to ask the butler for them. The tissue box wasn't refilled either, but again, we could ask the butler for more. Essentially, the butler's function was limited to notifying for resupply of items. 3. The butler training was inadequate. They didn't know if the hotel had children's bathrobes and didn't inform us of the breakfast location and time – we had to ask for everything ourselves. No butler contacted us prior to check-in either. 4. The staff at the swimming pool front desk had stern faces, making us feel intimidated as guests going for a swim, as if they didn't want us there. They even had to open the gate manually for us. The pool is 1.3 meters deep with no slope, which is quite deep for young children, so remember to bring a swim ring. 5. The changing rooms at the pool don't provide towels or bathrobes; you have to bring them from your room. Luckily, I had done some research beforehand, so we then had to ask for bathrobes to be replenished in the room. 6. Breakfast items were not replenished promptly. Several serving stations had long queues, indicating a lack of proper pre-planning. And I wasn't even there during peak hours. 7. When the shower was turned on in the room, there was an irritating noise. Old pipes? I'm not sure, but it was quite puzzling. Fortunately, the shower was quick, so it was bearable. It seems the entire hotel lacks experience in handling large numbers of guests during holidays. It's possible that many of them were temporary staff brought in to fill roles. The overall impression is that of inadequate training and unprofessionalism. While the hardware looks decent on the surface, the 'soft services' are severely lacking. Many issues required us to simply tolerate and make do. I've never encountered such problems at other New Century hotels."

"The hotel rooms are well-equipped. The dinner service at the Chinese restaurant on the second floor was excellent, and the breakfast on the first floor was plentiful. The riverside view is unobstructed. However, there's ongoing construction between the hotel and the river, which detracts from the scenic value. The hotel is about a kilometer from the scenic area, and while it's not far to walk, there's no sidewalk, so you share the road with vehicles as the hotel doesn't provide transportation. There's a platform on the second floor of the hotel that's great for tide-watching. We had a 2 PM checkout (the cleaning staff waited outside our door for us to leave), and we were able to store our luggage in the lobby and stay at the hotel to watch the tide before departing."

"It is a basic Hotel in the University Area"

"Very nice hotel"

"This truly is the top hotel among the four in the scenic area, the largest and most magnificent! Upon entering the room, I found the layout a bit strange. You open the door directly into the bedroom with two large beds, and then you walk further in to find the living room. The living room doesn't have an air conditioning vent, so if we're sleeping and close the partition door, anyone in the living room would get very stuffy. So, the layout design isn't very reasonable. A key point is that while there are many suites, most of them have bunk beds. For family trips, people don't just bring children, they might also bring elderly family members, so bunk beds aren't very convenient. The bathroom, on the other hand, is quite spacious and has a double vanity, which is very convenient. The hotel breakfast was quite generous, and the dining area was very large. Since the weather was hot, we stayed in the hotel and enjoyed concerts throughout the day. We could hear at least two to three different concerts a day, never repeating. This place is definitely perfect for those who want to relax and do nothing on vacation. The shuttle bus stop is right in front of the hotel, and there are plenty of buses, so no waiting is needed. Getting in and out is very convenient. The staff were also very warm and attentive, always ready to answer any questions."

"The room is very clean, especially the ladies and brothers at the front desk are very enthusiastic and the environment is good. I will choose here again if I have the opportunity in the future👍🏻"