Grand Mercure Lake Hamana Resort & Spa

Grand Mercure Lake Hamana Resort & Spa Reviews

Grand Mercure Lake Hamana Resort & Spa

Yamazaki-4396 ‐1 Yutocho Yamazaki, Chuo Ward, Hamamatsu City, Shizuoka Prefecture, 431-0101, JapanView hotel details
Grand Mercure Lake Hamana Resort & Spa
Grand Mercure Lake Hamana Resort & SpaGrand Mercure Lake Hamana Resort & SpaGrand Mercure Lake Hamana Resort & Spa
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Guest Reviews of Grand Mercure Lake Hamana Resort & Spa

8.6/10
Very good
173 review
Verified reviews
Location8.8
Amenities8.4
Service8.7
Cleanliness8.7
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All reviews(173)
Positive reviews(156)
Reviews with photos/video(30)
Awesome stay(30)
Delicious breakfast(23)
Great service(22)
Clean and tidy(21)
Relaxing hot springs(18)
Delicious buffet(12)
Loved the view(4)
Clean pool(4)
Negative reviews(17)
Ziyoulexing
Classic Room, Japanese Style, 4 Futon Beds
Stayed in Sep 2025
Family
14 review
10/10
Outstanding
Posted on Dec 1, 2025
The room was clean and tidy, and I absolutely loved the Japanese-style room. The hotel's buffet breakfast offered a rich variety of delicious and fresh options, and I especially enjoyed the homemade ice cream – it was fantastic! The service quality was excellent. The hotel is located right by Lake Hamana, offering beautiful scenery, and it's not far from Hamamatsu Flower Park.
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Guest User
Classic Room, Japanese-Western Style, 2 Single Beds And 3 Futon Beds
Stayed in Nov 2025
Family
11 review
10/10
Outstanding
Posted on Jan 16, 2026
Very nice hotel. if you are looking to have a peaceful and quiet time then this hotel would provide that. Huge parking lots which are free. easy access to the city and attractions nearby there is a laundry room but you need to pay. and do come experience the suana
TH Chee
Classic Room With 2 Single Beds And 2 Extra Beds
Stayed in Oct 2025
Travelling with friends
7 review
9.0/10
Great
Posted on Nov 12, 2025
Well maintained hotel with spa facilities available. Nice view of the lake. Breakfast was great. Two sessions in afternoon and after 9 pm where free flow of drinks (including alcohols) and light tidbits were served. Big carpark available.
Response from Property: Thank you very much for staying at Grand Mercure Hamanako Resort & Spa and for sharing your wonderful feedback.We are delighted to hear that you enjoyed the beautiful lake view, our breakfast selection, and the complimentary drink sessions.It is also great to know that you appreciated our spa facilities and spacious parking area.Your kind words are a great encouragement to our team. We look forward to welcoming you back for another relaxing stay by Lake Hamana.Warm regards,
Anonymous User
Classic Room, Japanese-Western Style, 2 Single Beds And 3 Futon Beds
Stayed in Mar 2025
Family
2 review
6.0/10
Posted on Apr 21, 2025
We were assigned an older room that was in dire need of an upgrade. The peeling wallpaper, fraying tatami mat, and sinking mattress made for an uncomfortable stay. The breakfast was decent, but if you're staying for a few days, I suggest rotating your choices, as the offerings remained practically the same throughout our three-day stay. The happy hour at the lounge was crowded, yet it featured a good selection of alcohol, which was a nice perk. However, there isn’t much to explore in the vicinity of the hotel unless you are driving. For a more enjoyable experience, try booking one of the newly renovated rooms. Otherwise, it might be better to seek accommodation in a more centralized location.
Response from Property: Thank you very much for staying at the Grand Mercure Hamanako Resort & Spa. We apologize for any inconvenience caused during your stay. We are aware that the rooms are aging and are planning to renovate them, but it will likely take some time. In the meantime, we are working to improve our services so that each and every customer is satisfied. Thank you for your stay and for participating in the survey.sincerely yours
Adrain
Classic Room With 2 Single Beds And 2 Extra Beds
Stayed in Aug 2025
Travelling with friends
8 review
10/10
Outstanding
Posted on Oct 15, 2025
free snak & drink at night beside lobby
Response from Property: Thank you very much for staying at Grand Mercure Lake Hamana Resort & Spa.We’re glad you enjoyed the free snacks and drinks provided at night near the lobby.We hope they added a little extra comfort to your stay.We look forward to welcoming you again in the future!Best Regards.
Sommersby
Standard Room With 2 Single Beds And 2 Sofa Beds, Lake View
Stayed in Nov 2024
Family
11 review
8.0/10
Very good
Posted on Dec 29, 2024
Had a night stay at this resort hotel which is peaceful and the room was spacious. The service was excellent and the sauna was clean and excellent.
Response from Property: Thank you very much for staying at Grand Mercure Hamanako Resort & Spa. We are very happy to receive your kind words. Please use our hotel again when you come here. All our staff look forward to welcoming you again.
Yi Da
Standard Twin
Stayed in Nov 2025
Couple
30 review
8.0/10
Very good
Posted on Dec 24, 2025
Ok to stay in.
Response from Property: Thank you very much for staying at the Grand Mercure Hamamatsu Resort & Spa.We are very pleased to hear that you were satisfied with your stay.We will continue to strive to improve our services so that all our guests can enjoy a comfortable and pleasant stay.We look forward to welcoming you again when you visit the Hamamatsu area.
Guest User
Standard Twin
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 7, 2025
Lovely atmosphere!
Response from Property: Thank you very much for your kind comment.We’re delighted to hear that you enjoyed the lovely atmosphere during your stay.We look forward to welcoming you back again soon!Warm regards,
Maimaizia
Standard Twin
Stayed in Oct 2025
Travelling with friends
32 review
10/10
Outstanding
Posted on Nov 13, 2025
The hot spring hotel rooms are clean, spacious, and comfortable, with smooth, silky hot spring water. The environment and facilities are good, and the service is excellent. It's a hotel worth staying at again.
Original textTranslated by Google
Response from Property: Thank you for choosing to stay at the Grand Mercure Hamana Lake Resort and for taking the time to share your experience with us. We are delighted to know that you were satisfied with the cleanliness and comfort of your room, the quality of the hot spring water, the hotel's facilities, and the service of our staff. It was our honor to provide you with a relaxing and enjoyable stay. We will continue to strive to provide you with even more comfortable and attentive service. We look forward to your next visit, and all our staff sincerely welcome you.
Guest User
Classic Room With 2 Single Beds And 2 Extra Beds
Stayed in Oct 2025
Travelling with friends
5 review
10/10
Outstanding
Posted on Nov 10, 2025
It's a good place to take a day off. The location is great.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Grand Mercure Hamanako Resort & Spa. We are delighted to hear you had a relaxing day. We are deeply honored to hear you enjoyed the hotel's location and the comfort of your stay. We hope you will enjoy a relaxing time surrounded by the beautiful scenery of Hamanako again, and we sincerely look forward to seeing you again.
sasanpo
Classic Room With 2 Single Beds And 2 Extra Beds
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Oct 9, 2025
I decided to make a reservation on a whim, and although it seemed like they had trouble getting a reservation, the front desk staff were very kind and I was able to stay there without any problems. There was a wide selection of drinks and snacks in the lounge, including local products, which was great. The rooms were also very clean and well-maintained, and the views were great. I would definitely stay at this hotel again if I have the opportunity.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Grand Mercure Hamanako Resort & Spa. We are very pleased to read that you were satisfied with the service provided by our front desk staff, despite some concerns you had when making your reservation. We also sincerely appreciate your praise for the local snacks and drinks in the lounge, as well as the cleanliness and view of your room. We are extremely grateful for your words that you would like to stay at our hotel again. We will continue to strive to provide you with an even more comfortable and satisfying stay. We look forward to welcoming you again.
mem.
Classic Room, Japanese Style, 4 Futon Beds
Stayed in Jul 2025
Couple
1 review
7.5/10
Posted on Aug 24, 2025
The building itself felt old. It was a Japanese-style room, but the smell around the water bothered me. The bath was a hot spring, so it wasn't a problem at all. In fact, it was very nice. The breakfast and lounge were also great!!
Original textTranslated by Google
Response from Property: Thank you very much for staying at Grand Mercure Hamanako Resort & Spa. We apologize for the unpleasant smell in the bathroom in your room. We take seriously the issues with our facilities that have arisen over the age of the building and will strive to improve them in the future. On the other hand, we are very pleased to hear that you enjoyed our hot springs, breakfast, and lounge. We are encouraged by the fact that you had a comfortable stay. We look forward to welcoming you back.
Guest User
Standard Twin
Stayed in Jun 2025
Couple
1 review
8.5/10
Very good
Posted on Jul 23, 2025
We checked in late at night, but they were very kind and accommodating. They also accommodated our sudden request for multiple nights, which was a relief. The hotel was very large, and there were many guests even on weekdays. From the ocean view, we could see a beautiful view of Lake Hamana. The spa was also spacious, and we enjoyed a relaxing bath. The morning buffet had a wide variety of dishes, and everything we ate was delicious. If we have the opportunity, this is a hotel we would definitely like to stay at again.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Grand Mercure Hamanako Resort & Spa. We are very pleased to hear that you were able to stay with us with peace of mind, even though you arrived late at night and requested a multiple-night stay at short notice. We are also very encouraged by the fact that you were satisfied with the ocean view, the spa, and the breakfast buffet. We will continue to strive to provide you with a comfortable and pleasant stay. We look forward to seeing you again.
Anonymous User
Standard Twin
Stayed in May 2025
Family
3 review
8.0/10
Very good
Posted on Jun 30, 2025
Both dinner and breakfast were delicious and satisfying. The lounge also had all-you-can-drink alcohol, which was amazing. The room was spacious and clean. It was nice that the three elevators were fast. It would be even better if the convenience store was open in the morning.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Grand Mercure Hamanako Resort & Spa. We are very pleased to read that you were satisfied with both dinner and breakfast. We are also pleased to hear that you enjoyed the all-you-can-drink alcohol in the lounge. We also appreciate your appreciation for the cleanliness of your room and the convenience of the elevator. We will take your valuable feedback regarding the store opening hours into consideration in the future. All our staff look forward to welcoming you back.
Guest User
Classic Room With 2 Single Beds And 2 Extra Beds
Stayed in Nov 2025
Family
1 review
8.5/10
Very good
Posted on Dec 18, 2025
In terms of service, there was only water and tea leaves in the room, so I was disappointed that I couldn't get coffee even though I wanted it. There were also no sweets to go with tea. However, they prepared a higher-class room for me free of charge, and the room was kept clean, the air conditioning was state-of-the-art, and the indirect lighting created a nice atmosphere, so I was able to stay in a very nice space. As I checked in late, I didn't have dinner, but the breakfast buffet was great, and I was able to eat as much as I wanted, so I was very satisfied. The bath temperature could be adjusted to suit your preference, and both the indoor and outdoor baths were spacious, just as you'd expect from a spa. Overall, I was very satisfied with the hotel.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Grand Mercure Hamanako Resort & Spa. We would also like to thank you for your high rating of 8.5 and your detailed and heartwarming review. We are very pleased to read that you were able to stay in a higher-ranked room and enjoyed the cleanliness, air conditioning, and indirect lighting. We are also encouraged by your comments about the breakfast buffet and hot springs. However, we sincerely apologize for the inconvenience caused by the lack of coffee and tea snacks in your room. We will use your feedback to improve our services in the future. We will strive to provide you with an even more comfortable and satisfying stay the next time you visit. All of our staff look forward to welcoming you again.