This shouldn't be rated five stars. Compared to hotels in major domestic cities, both the service and hardware are inferior to something like 'All Season Hotel'. It's more on par with an Intercontinental's Holiday Inn.
But the service? It's probably worse than a three-star hotel.
I dislike bringing up regional differences in service, so I'll just state the objective facts:
1. I've never encountered a hotel, not even a B&B, that would just assign a different room type than what was booked without so much as a greeting or an explanation. I was so exhausted that I didn't even have the energy to communicate or request a room change after entering the room, so I'll just give a bad review. I booked a king-sized bed, but when I walked in, it was clearly two single beds. I don't mind, but at least say something!
2. Hardware: Is this room a renovation? There's a door in the middle of the room connecting to the adjacent room, secured only by two simple locks. It seems the person on the other side could also open it, just like me. If you're going to renovate, why not do it thoroughly? What's the point of having a door that anyone can open? (See picture)
3. Hygiene: There were quite a few towels, but hardly any were clean. Most had disgusting stains. (See picture)
4. The uncle who helped store my luggage at the entrance had a great service attitude. I gave him a 5 euro tip. The front desk staff maintained politeness and respect, but it's nowhere near a five-star hotel experience.
5. The location is acceptable.
6. I booked this quite last minute, and the price was reasonable. Booking in advance might offer better rates. Around 1500 per night in Europe could be considered cheap, but please don't brand it as a 5-star hotel. It's truly misleading.
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