Hamburg Marriott Hotel Reviews

The hotel service was excellent; slippers were delivered quickly upon request. The breakfast was very rich and varied, and the bedding was comfortable, clean, and hygienic. The location is convenient, and the front desk staff were helpful in arranging a taxi to the airport. It's definitely one of the best hotels in Europe.

A fairly standard Marriott. The location is very central, close to the City Hall, and there's a shopping street right downstairs. The hotel doesn't have a swimming pool, but there is a sauna you can try out.

This shouldn't be rated five stars. Compared to hotels in major domestic cities, both the service and hardware are inferior to something like 'All Season Hotel'. It's more on par with an Intercontinental's Holiday Inn. But the service? It's probably worse than a three-star hotel. I dislike bringing up regional differences in service, so I'll just state the objective facts: 1. I've never encountered a hotel, not even a B&B, that would just assign a different room type than what was booked without so much as a greeting or an explanation. I was so exhausted that I didn't even have the energy to communicate or request a room change after entering the room, so I'll just give a bad review. I booked a king-sized bed, but when I walked in, it was clearly two single beds. I don't mind, but at least say something! 2. Hardware: Is this room a renovation? There's a door in the middle of the room connecting to the adjacent room, secured only by two simple locks. It seems the person on the other side could also open it, just like me. If you're going to renovate, why not do it thoroughly? What's the point of having a door that anyone can open? (See picture) 3. Hygiene: There were quite a few towels, but hardly any were clean. Most had disgusting stains. (See picture) 4. The uncle who helped store my luggage at the entrance had a great service attitude. I gave him a 5 euro tip. The front desk staff maintained politeness and respect, but it's nowhere near a five-star hotel experience. 5. The location is acceptable. 6. I booked this quite last minute, and the price was reasonable. Booking in advance might offer better rates. Around 1500 per night in Europe could be considered cheap, but please don't brand it as a 5-star hotel. It's truly misleading.

The hotel is located not far from Jungfernstieg, making it easily accessible by public transport. The staff is very friendly. The room is spacious and well-equipped. Good breakfast. However, the services in the Executive Lounge cannot compete with the M-Club at the Frankfurt Marriott. Conclusion: A very pleasant stay, but next time I won't book with lounge access.

Great hotel. A good location, the stuff super helpful and kind.

The location of the hotel is excellent. It is close to a metro station. The city centre is within walking distance. There are plenty of eateries in its vicinity.

Great location for attend exhibition, still walkable distance or great place if plan to shopping near city center

This location is seriously underrated! Prime location, clean surroundings, and the whole area feels more premium. Attractions, shopping and metro stations are all within walking distance. There’s also a really nice premium underground supermarket just 3 mins away. Super convenient and definitely a great area to stay in Hamburg.

I had a wonderful business stay at the Renaissance Hamburg Hotel. The location is perfect, and the facilities are top-notch. The staff provided exceptional service, making me feel very welcome. The room was comfortable and clean. I highly recommend this hotel for both business and leisure travelers. A great experience overall!

The hotel has its own parking, which is very convenient. The surrounding area is perfect for a city walk, all within walking distance. It's Marriott quality, as always, and highly recommended.

While the location of this hotel is good, I found it very difficult to sleep at this hotel because the double bed was too soft. The main issue was with the bed springs which have lost their support. The hotel let me try beds in other rooms, but it was still an issue. This is probably because all of the beds were ordered at the same time. My wife who is petite also found this to be an issue. I did find a solution after a couple of nights of suffering - if I slept along the headboard, the support was ok - probably because the springs had not worn out there. The air conditioning thermostat doesn't work. Fortunately; one fan open the window though. One unexpected quirk for a Marriott. After asking for coffee to be refilled, the staff told me that they only provide coffee on the first night. After that, you should buy coffee from downstairs. All in all, I can't recommend this hotel.

The space is generally large and very comfortable, and the location is very convenient.

Convenient location, great service. The hotel is not modern anymore, but still well kept. Would stay here again for the convenient location.

The room was clean and tidy, and the stay was very pleasant. The staff were enthusiastic and helpful. The location is in the central area of Hamburg, and overall, it offers great value for money, definitely recommended. The bar downstairs has a great atmosphere, but the prices are a bit high.