Hotel Lumen am Hauptbahnhof Reviews
Hotel Lumen am Hauptbahnhof
Steindamm 19, Hamburg, GermanyView Hotel Details
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1 night
Hotel Lumen am Hauptbahnhof Guest Reviews
3.1/5
53 review
Verified reviewsLocation3.1
Amenities2.9
Service3.0
Cleanliness3.2
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All Reviews(53)
Positive reviews(43)
Reviews with photos/video(1)
Easy to get around(5)
Convenient location(5)
Amenities were average(4)
Negative reviews(10)
Katerina
Single Room
Stayed in Sep 2023
Solo travellers
1 review
Posted on Sep 9, 2023
Just a simple hotel near the central station
The breakfast is decent
Consider that the area feels quite unsafe in the night and that there are around 25 stairs in the entrance without elevator
Also is the first time in my travel experience that they told me that if I want to use the safety box inside the room it was going to be an extra charge
Martinino
Twin Room
Stayed in Oct 2023
Business travellers
50 review
Posted on Oct 28, 2023
It’s need to be renovated but is very close to the train station
Guest User
Single Room
Stayed in May 2024
Solo travellers
1 review
Posted on May 8, 2024
Never again.
I booked the hotel because it was close to the main train station and was still available during the OMR. The hotel is so run down, it's a mystery to me where the 3 stars came from. The toilet seat was so yellowed that you didn't even want to use the bathroom. The breakfast is completely overpriced at almost 15 euros. The rolls are dry and the selection is meager. There wasn't even fresh fruit, not even an apple or a banana. The cold cuts are more or less tasteless. For that, 174 euros per night. Never again. Pure rip-off.
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Guest User
Twin Room
Stayed in Feb 2024
Family
9 review
Posted on Feb 15, 2024
I don't recommend staying here. It's really bad. You have to carry your luggage up two floors of stairs. There is a small black freight elevator above. It's very scary. The room is very small. It's not safe.
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Guest User
Single Room
Stayed in Jan 2024
Business travellers
1 review
Posted on Jan 21, 2024
When checking out, the owner's attitude didn't seem very friendly.
And the elevator wasn't used throughout the trip
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Guest User
Double Room
Stayed in Jan 2024
Couples
8 review
Posted on Feb 26, 2024
The room was quite small, but perfectly fine for one night. Decent bathroom. Location within walking distance of the main train station in a fairly turbulent multicultural environment. Alster and the city center can be reached quite easily on foot or by subway.
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Guest User
Quadruple Room
Stayed in Oct 2023
Family
2 review
Posted on Oct 20, 2023
Slightly unsafe area
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Guest User
Single Room
Stayed in Dec 2023
Business travellers
11 review
Posted on Dec 8, 2023
It's just near the central train station, about five minutes' walk. The elevator is very inconvenient as it relies on steps. Although the breakfast is not rich, it is okay. There are various kinds of bread, pancakes, eggs and so on. The room is small, charging is slightly inconvenient, and there are few plugs. The bathroom exhaust fan is loud.
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柳純一
Single Room
Stayed in Nov 2023
Solo travellers
27 review
Posted on Nov 19, 2023
Although it is close to the station, it is located in an area with a relatively bad atmosphere.
The elevator is located halfway up the stairs after entering the entrance. Might be difficult for people with large bags. Enter the front door and go up the stairs to the second floor.
Wi-Fi is average. There is a charge for breakfast, and the soundproofing means you can hear the toilet upstairs flushing and the doorbell ringing as breakfast is being prepared. The heating is powerful, but weak enough to warm the room.
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Guest User
Single Room
Stayed in Sep 2023
Business travellers
8 review
Posted on Sep 27, 2023
The hotel is located near the train station. There are many restaurants and supermarkets in front of the door. It is lively at night. The hotel facilities are relatively old and the price/performance ratio is pretty good.
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Guest User
Quadruple Room
Stayed in Jan 2023
Family
2 review
Amazing
Posted on Jan 28, 2023
Nice people
Booked via Trip Coin.
Breakfast could be a little better
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Guest User
Single Room
Stayed in Jun 2022
Solo travellers
1 review
Great
Posted on Aug 1, 2022
Basic, clean hotel near the train station, perfect for an overnight stop when travelling. Breakfast is available in the partner hotel Lumen a little closer to the main train station.
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Guest User
Twin Room
Stayed in Apr 2022
Friends
2 review
Posted on Jun 30, 2022
For the price it's okay if you don't have high expectations. No catering in the hotel at the moment
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oleg
Twin Room
Stayed in Jun 2022
Family
5 review
Very Good
Posted on Jul 15, 2022
A lot of beggars around and grass merchants
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Sylvana
Stayed in Oct 2023
Other
Posted on Oct 21, 2023
The picture of the hotel does not show reality of the area.one can hardly find the name.it is in a very comercial area with many people around. It does not look very safe in the evening.
Inside the hotel is ok though no elevator in the first area. Double stairs before the reception.
Staff are ok fir questions. Both speak some English and try to help.
The rooms are very basic, no coffee machine or microwave.
Room is clean daily if you wish.
No Netflix Or Utube only one English Chanel for news all day
Close to the U trains train stations and FlixBus .
The city if you explore many beautiful places to see.
People in general don’t offer help though some people speaks English.
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