Premier Inn Hamburg City Klostertor Reviews

Good hotel but not a great location

Room basic. But nice large shower. Strange that the personel both at check in and leaving did not speak english. You should expext that at an international hotel.

A very good place to stay. I definitely recommend it for everyone

Clean.

At this hotel, rooms are only cleaned upon request for stays of multiple days. I find this annoying, and the rooms clearly show that they are cleaned less frequently. Limescale deposits in the showers, mold in the silicone seals, and more dirt are found in the rooms because the service staff doesn't have more time to clean than they would with daily cleaning.

I was a little speechless when there were no slippers. I arrived late at night and asked the front desk if there were any slippers or where to buy toiletries. She said there was a store next door. I asked if it was still open, and she said yes. I went out in the cold wind and rain and saw that it was closed long ago without asking anyone. When I came back to ask her, she opened her big innocent eyes and didn't say a word. I was speechless.

I arrived at night, but there was no staff, so I waited for a long time, and the staff asked me to pay again, but they asked me to pay again, and when I contacted Trip.com, they said it was all paid.... They said they didn't know, but I wonder if they really didn't know. The location also seemed like a slightly dangerous neighborhood.

Very clean. The breakfast is delicious. The location is convenient. Pleasant staff.

is acceptable. The front desk price is more cost-effective

舒適乾淨 交通不便

We got in at 2am. I tried getting attention at reception but no one was there. I put 2€ in the vending machine an it ate my money. I went to reception 3 times and asked ‘hello’. I was met by the night manager that said ‘shut up, you don’t need to yell’

Premier Inn places a lot of emphasis on ensuring their guests sleep well. In the reception and rooms, you'll find pictures themed around sleep. The beds are comfortable, there are blackout curtains, and the rooms are reasonably soundproofed. So yes, Premier Inn, we actually slept well. By the way, the wifi works fine, as does the rest of the minimalist setup. The hotel may not feel particularly cozy, and the staff at reception are more professional than particularly warm – but if all you're looking for is a good night’s sleep, reliable wifi, and an efficient morning shower, Premier Inn delivers. This branch is located a 1.4 km walk from the city’s central station.

This hotel is easy to get to on public transport from both the airport and the main station. The staff are very helpful and friendly and quickly sorted a room change from a double to a twin. The rooms are spacious and the beds were extremely comfortable. The bathroom had a walk in shower but no bath. We had an inside room that was very quiet. The hotel does have a restaurant for breakfast but we didn’t use it.

My 2 youngest children came out with my wife to visit me. The youngest of them is 6yo autistic non verbal and is still in nappies. From the very minute we checked in it was made clear that my son was being judged by the members of staff, in particular cleaners and the staff that organised breakfast. This was added by the bigoted guests who were staying here who thought it was acceptable to stare at my son and pass comment whilst he's having breakfast. My german is limited but one particular guest referred to my son as the german equivalent of a retard. Premier inn have ALWAYS made us feel welcome inclusive and not afraid but Premier inn Hamburg City Klostertor has totally done the opposite. Everyone at that pit of a hotel should be ashamed of themselves. I hope people read this and think twice before booking here