Hampton by Hilton Hangzhou Liangzhu Reviews

Response from Property: First of all, I would like to express my sincere gratitude for your valuable feedback on our hotel. We highly value your experience, as your satisfaction is the greatest motivation for our work.Firstly, I would like to extend my most sincere apologies for the inconvenience you encountered during your stay. We are well aware that the noise and odor issues in your room caused you discomfort, and this is definitely not what we intended for you to experience during your stay at our hotel. Regarding the noise issue, we admit that there was a lapse in our management, as we failed to inform you in advance that the room above the restaurant might be affected by morning noise. We are truly sorry for this. As for the odor problem, we understand that you were assigned to a room with a bathroom odor, which was a mistake on our part. We immediately took action to transfer you to a clean and comfortable room and ensured that the subsequent room hygiene was up to standard. To prevent similar issues from happening again, we have implemented the following corrective measures:1. Strengthened the inspection and cleaning procedures for room hygiene.2. Optimized the room allocation system to ensure that all rooms are thoroughly cleaned and inspected before check-in.3. Increased communication with the restaurant to minimize morning noise disturbances.We are glad to hear that you found the quality of the breakfast satisfactory. It is our honor to serve you. At the same time, we will continue to encourage our staff to maintain a friendly and helpful attitude. Once again, we apologize for the inconvenience caused and thank you for your understanding and support. We promise that your satisfaction is the driving force for our continuous improvement. We hope that you will enjoy a more perfect stay when you visit our hotel next time.

Response from Property: Dear value guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed the great atmosphere, cleanliness, friendly service, and delicious buffet breakfast. Your kind words mean a lot to us and we are grateful for your feedback.We strive to provide our guests with the best possible experience and we are delighted to know that we have succeeded in doing so during your stay. We hope to have the pleasure of welcoming you back soon and providing you with another memorable stay.Thank you again for choosing our hotel and for your wonderful review.Best regards,[Hotel Name]

Response from Property: Dear guest, We are very grateful for your support to our hotel. We always believe that a good reputation must come from the most sincere satisfaction recommendation of guests. At the same time, we are also honored to provide you with the best service. We sincerely welcome you to choose Hampton by Hilton Hangzhou Liangzhu again whether you are on a business trip or traveling. We sincerely look forward to your next visit!

Response from Property: Dear guest, thank you for the recognition of the hotel and for inspiring Xiaopeng to move forward with a five-point praise, your encouragement is the source of our energy, Huan Xiaopeng will do better and better, looking forward to your visit again!

Response from Property: Dear guests, thank you very much for choosing Hampton by Hilton Hangzhou Liangzhu. At the same time, thank you very much for your kind praise of our hotel. I'm sorry that I didn't get your five-point praise. We look forward to your next visit. We will give you a better stay experience.Thanks again.

Response from Property: 最好的旅行，就是在一個陌生的城市，發現一種久違的感動，我們相信細節服務才是最貼近您的服務，我們在這一條路上會永遠努力。您就是我們的伯樂，發現我們如此多的優點，您的厚愛，也將是我們提升品質的動力，很慶幸能與您同行，願下一次相聚有更多的驚喜與感動，常回家看看哦！——等你回家的歡小朋

Response from Property: Dear guest, thanks for your support of Hampton by Hilton. Little Hampton is still a little bit lost in the heart of not getting your full 5 points review, but we are still very glad to get your review of our hotel, so that we have a chance to self-check and self-improvement.Only hope that you can put aside the past grievances, continue to correct and accept the shortcomings of Little Hampton. We look forward to your continued attention and support.Best Wishes!

Response from Property: The best way to travel is to discover a long-lost feeling in a strange city. We believe that detailed service is the most relevant service to you, and we will always work hard on this path. You are our mentor who discovered so many of our strengths. Your kindness will also be the motivation for us to improve our quality. I am very fortunate to be able to travel with you. I hope that the next time we meet, there will be more surprises and touching moments. Please come home often! ——Huan Xiaopeng who is waiting for you to come home

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and taking the time to provide feedback. We sincerely apologize that your stay did not meet your expectations. Regarding the sound insulation issue you mentioned, we have urgently contacted the engineering team to conduct a comprehensive inspection of the room, and will give priority to upgrading the sound insulation measures of doors, windows and walls (such as installing sound insulation seals, replacing blackout curtains, etc.). Regarding the inconvenient location of hand sanitizer and delayed service response issues you reported, we have conducted rectification training for the relevant departments to ensure that the items are placed more in line with usage habits and optimize the service process (such as establishing a demand tracking mechanism to avoid omissions). We understand your frustration regarding the brand management issues you mentioned. Although we are part of the Hilton Honors system, there are indeed areas that need improvement in our daily operations, and your opinions are extremely important to us. We have made this case a focus of internal training to prevent similar problems from happening again. If you are willing to experience it again, we will arrange for you to upgrade the room type in advance and follow up the service throughout the process. Thank you again for speaking up and making us aware of our shortcomings. We wish you a safe journey and look forward to having the opportunity to provide you with a better experience. -Waiting for your happy friends

Response from Property: Dear guest, first of all, thank you very much for your feedback on our hotel. Your opinion is very valuable to us. We are deeply sorry for the unpleasant experience you had with the soundproofing in your room and during the night, this is definitely not what we want you to experience at our hotel. Regarding the room soundproofing issue, we understand that you can hear noise from the corridor and next door in the middle of the night, and we sincerely apologize for this. To address this issue, we have conducted a comprehensive inspection of the hotel's soundproofing facilities and have rectified any possible soundproofing issues. We will continue to strengthen management in this area to ensure the quality of rest for every guest. As for the robot calling you continuously in the middle of the night, this is entirely a bug in our system. We are very sorry for the inconvenience this has caused you. We have immediately contacted the technical department and made adjustments to the system to ensure that such incidents do not occur again. Hope you can give us a chance and choose our hotel again. If you have any questions or need further assistance, please feel free to contact us.

Response from Property: Hello, distinguished guests! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose Hampton by Hilton Hangzhou Liangzhu again whether you are on business or travel! Sincerely looking forward to seeing you again!

Response from Property: Hello my dearest friend! Thank you for your recognition of Hilton Friends Hangzhou Liangzhu and our staff. We will continue to work hard to create a more comfortable Iruma experience. Remember to come often! Looking forward to your next stay! ——Miss you, little friend

Response from Property: The best way to travel is to discover a long-lost feeling in a strange city. We believe that detailed service is the most relevant service to you, and we will always work hard on this path. You are our mentor who discovered so many of our strengths. Your kindness will also be the driving force for us to improve our quality. I am very fortunate to be able to travel with you. I hope that the next time we meet, there will be more surprises and touching moments. Please come home often! ——Huan Xiaopeng who is waiting for you to come home

Response from Property: The best way to travel is to discover a long-lost feeling in a strange city. We believe that detailed service is the most relevant service to you, and we will always work hard on this path. You are our mentor who discovered so many of our strengths. Your kindness will also be the driving force for us to improve our quality. I am very fortunate to be able to travel with you. I hope that the next time we meet, there will be more surprises and touching moments. Please come home often! ——Huan Xiaopeng who is waiting for you to come home