Grand Hotel

Deluxe room with half lake view near restaurant with singing.. a bit noisy at night but the singing session will end at 10pm sharp...so far me & families enjoy the stay & great service provided by the crew

Strategically located with a view of the West Lake. Buffet breakfast has a variety spread. Love the free boat tour as well! Would love to return to stay if back in Hangzhou.

Hotel is in a fantastic location and a beautiful building. Staff were good to deal with. The issues though, are the following: -Airconditioning doesn't work properly in the rooms. You can set the thermostat as low as possible and it won't budge an inch. Independently tested this with a portable temp monitor. Was very hot to sleep in 24C room with AC on supposedly 'full-blast'. Ended up having to open all the windows and outside door instead. I did ask hotel staff to assist with the room AC, but they weren't able to improve the situation. -The restaurant isn't great. We went for lunch and were served cold duck and cold fried fish. I'm very happy eating Chinese food, though in this case, I didn't think the food options were good or tasty. Breakfast selection is just OK. -I really think the air-ventilation needs to be checked. The whole hotel feels very 'stuffy'. I don't think that there's a good air-exchange happening with the outside air, which is a pity, because it's otherwise a nice hotel in a good location.