Hanoi Quan Ba Dinh Hotels

1) Very poor service quality by staffs starting from bell man, front desk, breakfast service staffs. 2) Room is amazing and same as what we see in the pictures. Everyone of us loved it. 3) Got free birthday decoration with balloons and it was perfect. thanks to that 4) quite a distance from the city center If you are not concerned about the service quality and staffs attitude, I recommend the stay here. If service quality is equally important for a comfortable stay then I won't. Since I see various dept staffs with attitude, I trust the problem is at the management more than the staffs. Please look into this, The hotel is beautiful and can deliver high standards.

Truly amazing impressive 5 star that really respect the value here, everything is so clean and beautiful. If you want a 5 stars hotel experience in Hanoi this one is truly amazing.

Old but clean hotel. Lot of local business people staying there. Indoor pool is awesome. Lake view room is nice. Close to the pagoda and a nice cafe called Laika is a 5 minute walk. Bit farfor a walk to the old quarters, but taking a Grab car is easy, cheap and convenient. One weird thing when we were checking out and waiting for our Grab car, the concierge was trying to check the app to get specific details on our next destination.

My partner and I recently stayed at this hotel, and unfortunately, it was not the experience we were hoping for. The hotel’s facilities are quite old and don’t match the pictures shown online. The gym, swimming pools, and private pools were especially disappointing – they felt neglected and depressing. The whole place is in desperate need of an upgrade. One of the scariest moments during our stay was when we returned to our room and found the door to the room next door unlocked. The balcony was open, and there was something under the blanket on the bed. We were understandably alarmed, so we reached out to the staff, who told us it was under repair. A heads-up about this beforehand would have been appreciated to avoid the unnecessary panic. The bellman was the only staff member we saw doing most of the work, and he looked extremely tired. We genuinely hope the hotel isn’t understaffed and that they’re taking care of their employees. When we reached out to reception about minor issues, like not being sure if the shower head worked, it seemed like he was the only one dealing with everything. It’s clear the staff is overworked, which made the whole experience feel less enjoyable. Additionally, the heater for the shower wasn’t very warm, which made taking a shower uncomfortable. It’s frustrating when basic amenities like this aren’t functioning properly, and it added to the overall disappointment. On a positive note, the food at the hotel was excellent. They offer a variety of options, including Japanese, Hong Kong cuisine, a huge slab of cheese, and delicious Vietnamese dishes. If you’re staying here, the food is definitely something to look forward to. The hotel is also located a bit outside of the city center, so if you prefer a quieter and less busy environment, that’s a plus. However, considering everything, I don’t think I would recommend this hotel, especially given the issues with the facilities, staff workload, and room conditions. There are definitely better options out there for the price.

We had an amazing stay at Wilque! The room was spotless, they also have a shared kitchen that is very helpful if you opt to prep your own food, there was was also a laundry area so you don't need to spend paying for extra outside, and a modern minimalist common sitting area. The receptionists were great and accomodating. Big shout out to Ms Ly for giving as a special card with our family photo at the lobby. Overall it was a great expereince and highly recommended for other travellers!

Really enjoyed my stay. The location is good. Just opposite Lotte Mall. Near to everywhere. Good food a Hotel's Cafe name Broadard. Good food . The hotel is clean, safe & comfortable.

Hotel is clean and well kept despite being a rather old hotel. Location is central and convenient. Front ni desk is very helpful and its staff’s English proficiency is really good.will be here r

This is the first time staying here and I would come back to stay here again due to their service. The hotel location is not very far from the old town and other attractions and also has eateries near the hotel. The room is clean with full amenities. The staffs are friendly and helpful.

I would highly recommend this apartment as an alternative to traditional hotels. It is well equipped (Kitchen has plenty of dishes, etc.); it was absolutely clean upon arrival; they readied it early for me (at no additional charge); it has laundry onsite .... and a bathtub. TV in the Living Room has built in apps (Netflix, etc); TV in bedroom doesn't, but I simply plugged in my Roku that I always travel with. WiFi worked great - no issues (I work remotely online). Convenient location without being in the 'Old Quarter' means that local food, etc. is readily available (easy walks) at far lower costs (and less annoying pressure) than in the Old Quarter. A 'shave' in the Old Quarter was 200k VND; in this area, it was 30k VND ... same goes for food, etc. Convenient walk to Japanese bar area if that's your thing), and to nighttime 'quan seafood and bia hoi' places. The only note is that the swimming pool is not available for 'short term' rentals (only long term residents); however, that was a minor thing. The owner is extremely responsive and helpful - any questions, reach out and he will definitely help. Thanks.

Nice hotel with great facilities but best thing is the staff - helpful,friendly with good level of English. Will stay here again next time I am in Hanoi.