Hotels in Hoan Kiem District, Hanoi

My friends and I had a great time staying at this hotel. Location- It was in an ideal spot in the Old Quarters, few minutes walk to Hoan Kiem Lake. Adding to that, there are currency exchange shops across from the hotel. There are also different spas and cafes. Food- The food was very good. I did not have a bad meal. Every morning there was a different menu and there were alot of varieties. Staff- Extremely helpful and courteous staff. Shout out to Jacky and another guy at the front desk (didn't get his name). Overall, very friendly staff. Room- It was pretty nice, we took one with the balcony, the 'city view' could be questioned but apart from that, it was very clean and modern.

The second Capella I stayed at, Capella Hanoi has a unique cultural presentation, I really appreciate it! The environment and service are first-class, especially the service. I was still warmly entertained after checking out, I was very touched!

Hotel rooms are beautiful, very clean and comfortable bed, especially Manager Ding Dong is super helpful and excellent service. We can ask anything from him to help us in Hanoi and Sapa! Staffs are friendly and helpful too. Breakfast was great, there are staffs will help you cook on the spot when we want to eat scrambled egg or Pho noodles. From hotel we can go to Train Street in 7mins walking distance, around the hotel there are many local food and drink. Many coffee shop to buy gifts for friends. Also you can take photos with beautiful Church. I recommend everyone to book the Splendid Grand Star hotel and experience yourself.

I stayed in this hotel last weekend , and I asked for a morning call on Monday early morning since I need to catch up on my flight to China. On Sunday morning around 6 am, someone outside my door knocking at my door heavily and ringing the door bell, I was shocked and scared, I wanted to pretend no one is in the room so I didn’t answer right away. And that guy outside my door knocking my door heavily again and rang the bell, I was so scared so I didn’t open the door , I just ask who that is outside the door? And that was a “wake up call services” … I asked them to give me a morning call on Monday morning, and I didn’t realize that would a morning knocking door ! That was the worst part of the stay. I was alone in their hotel, even though it was a mistake , at that moment, I feel scared and unsafe. Beside that morning call drama, the pillow the bed and the shower gel were all good ! Not super far from the church, so it’s quiet ! And there is a croissant shop downstairs is a plus !

The hotel staff were exceptionally professional, accomodating, helpful & friendly. Open the front doors before we even reached the hotel, came and grabbed our bags when they saw us approaching from a distance. Asked to assist us when we were within the hotel, from getting a grab car for us to asking us how our sleep and room was and if we had any concerns and they would attend to them straight away. I was blown away when letting them know the night before that we will be checking out at 4.30am the next morning to find out they had packed a breakfast to go for hubby & I. Highly recommend staying at this hotel- service & location is on point.

Our stay at M Village Hotel Tho Nhuom was fantastic! The staff were excellent and very attentive, reaching out via WhatsApp before our arrival to confirm our check-in time. Communication throughout our stay was seamless. We were pleasantly surprised with a room upgrade featuring a sliding door and a charming mini garden view—it was absolutely beautiful. The bed was huge, and the TV offered plenty of channels. The toilet and bathroom were separate, which was convenient, and the hotel provided a washer and dryer in the lobby next to the elevator. The location was perfect—within walking distance of most Hanoi attractions and just a 1-minute walk from Hoa Lo Prison. The lobby was stylish, featuring a co-working space, and the price was incredibly affordable. I’d definitely stay here again whenever I visit Hanoi in the future!

Nice service, very comfortable stay at the hotel. Located at a convenient location. Chocolate hour was nice, but should be given more publicity and could be introduced during check in at the front desk, bet a lot of guests don’t know about it. The pool was clean and everything was nice. Breakfast was excellent, and all staff were friendly. Totally worth a recommendation for friends who are visiting Hanoi.

Absolutely a hidden gem in Hanoi! This hotel is a fantastic stay and the service of the staff is top notch! I’ve stayed twice here now and will definitely choose again. The location next to the coffee shops in the train street is such a bonus! It’s a classy boutique must stay for anyone wanting a localized experience, genuine caring staff and a great stay! Walking distance to the cathedral and old area! Reminds me of the Great Gatsby!

The hotel, located in the business area with some restaurants and little coffee shops surrounding it, offers a quiet environment for rest after a day of work. The room amenities look aged but are still good to use, just a bit slippery in the bathroom.

There is a big difference between the photos online and the actual appearance of the reception and the room. The hotel is old, the rooms are not well maintained, and everything feels quite shabby. The stay wasn't pleasant. That said, the room is equipped with what you need, and it's possible to spend a night there.