Hotels in Hoan Kiem District, Hanoi

My friends and I had a great time staying at this hotel. Location- It was in an ideal spot in the Old Quarters, few minutes walk to Hoan Kiem Lake. Adding to that, there are currency exchange shops across from the hotel. There are also different spas and cafes. Food- The food was very good. I did not have a bad meal. Every morning there was a different menu and there were alot of varieties. Staff- Extremely helpful and courteous staff. Shout out to Jacky and another guy at the front desk (didn't get his name). Overall, very friendly staff. Room- It was pretty nice, we took one with the balcony, the 'city view' could be questioned but apart from that, it was very clean and modern.

The second Capella I stayed at, Capella Hanoi has a unique cultural presentation, I really appreciate it! The environment and service are first-class, especially the service. I was still warmly entertained after checking out, I was very touched!

I stayed in this hotel last weekend , and I asked for a morning call on Monday early morning since I need to catch up on my flight to China. On Sunday morning around 6 am, someone outside my door knocking at my door heavily and ringing the door bell, I was shocked and scared, I wanted to pretend no one is in the room so I didn’t answer right away. And that guy outside my door knocking my door heavily again and rang the bell, I was so scared so I didn’t open the door , I just ask who that is outside the door? And that was a “wake up call services” … I asked them to give me a morning call on Monday morning, and I didn’t realize that would a morning knocking door ! That was the worst part of the stay. I was alone in their hotel, even though it was a mistake , at that moment, I feel scared and unsafe. Beside that morning call drama, the pillow the bed and the shower gel were all good ! Not super far from the church, so it’s quiet ! And there is a croissant shop downstairs is a plus !

Our stay at M Village Hotel Tho Nhuom was fantastic! The staff were excellent and very attentive, reaching out via WhatsApp before our arrival to confirm our check-in time. Communication throughout our stay was seamless. We were pleasantly surprised with a room upgrade featuring a sliding door and a charming mini garden view—it was absolutely beautiful. The bed was huge, and the TV offered plenty of channels. The toilet and bathroom were separate, which was convenient, and the hotel provided a washer and dryer in the lobby next to the elevator. The location was perfect—within walking distance of most Hanoi attractions and just a 1-minute walk from Hoa Lo Prison. The lobby was stylish, featuring a co-working space, and the price was incredibly affordable. I’d definitely stay here again whenever I visit Hanoi in the future!

Nice service, very comfortable stay at the hotel. Located at a convenient location. Chocolate hour was nice, but should be given more publicity and could be introduced during check in at the front desk, bet a lot of guests don’t know about it. The pool was clean and everything was nice. Breakfast was excellent, and all staff were friendly. Totally worth a recommendation for friends who are visiting Hanoi.

Overall, our stay was okay. The staff were very friendly and provided excellent service throughout our visit. The hotel was clean and well-maintained, which we appreciated. The location is excellent – very central and close to everything, which made it easy to get around. However, the room we stayed in was quite small and didn’t get much natural light, which made it feel a bit cramped and dark. The pool area could also use more seating and some shade – it got very hot during the day. On the positive side, the breakfast was delicious with a good variety of fresh options.

This hotel is very convenient in terms of getting food and to POI. Train street is just a stone throw away. Also the food street which is just next to Train street. The street in front of the hotel also have a few eating places. The reception is welcoming, welcome tea and snacks with cold towel. Also have complimentary cocktail at roof top bar. The room is clean, good air conditioning and strong water pressure. The breakfast place on level 8 is also good. Varieties is not as many as those in 5 stars hotel. But it has delicious pho and many others. The staff from lobby all the way to the rooftop are attentive and smiling. This hotel also provide locker service if you are taking the night train. Also provide free shower facilities for us before going to the train station. I will definitely come back to this hotel in future. Special mention to Viet Nguyen. He recommended us to a local cafe place, it served good coffee and good ground coffee powder to buy home. It’s cheaper than other streets and good quality robusta coffee.

The hotel, located in the business area with some restaurants and little coffee shops surrounding it, offers a quiet environment for rest after a day of work. The room amenities look aged but are still good to use, just a bit slippery in the bathroom.

Excellent service by the whole team at Sinfonia especially Tracy who went out of her way to ensure a pleasant stay. The location is great with many nice restaurants like Met, Pho 10, Banh Mi 25 within walking distance and also attractions like the water puppet theater right down the road. The taxi couldn’t get into the hotel over the weekend but a staff from the hotel met us at the point where the taxi could come till and carried our bag to the hotel. The rooftop bar was also nice with a complimentary drink. We enjoyed our stay here in the old quarter.

There is a big difference between the photos online and the actual appearance of the reception and the room. The hotel is old, the rooms are not well maintained, and everything feels quite shabby. The stay wasn't pleasant. That said, the room is equipped with what you need, and it's possible to spend a night there.