Anonymous User
May 2, 2023
There was a window when booking on Ctrip, and the room given to us when we checked in was available. After we all washed up, the front desk called us again and asked us to help find a room. They said that the remaining room was not arranged and three people could not fit in it. We This suite is for three people. We were moved to a smaller room in the middle of the night. The key point was that it had no window, smelled, and was cold. I called the front desk and asked the front desk. She said that some rooms have windows. I showed my Ctrip booking information, and she said that there are no rooms available today. You can stay here and pay the difference tomorrow. At that time, we felt that it was OK to take the attitude of making up for it or not, and considering that during the May 1st holiday, we would not have a place to stay if we didn't change each other. Where could we find a room in the middle of the night? It’s not easy being away from home. The result was that the price difference was not paid that night and they were told that our understanding was wrong. They were told that the room type would be different and the price difference would be paid the next day. I was speechless. I didn’t need to make up for it, and the customer service didn’t call me to communicate. I just want to keep this evaluation truly, so that future guests can ask in advance whether there are windows, whether the bed is enough, and whether there is lightning protection. pit. Also, can you accept this service? ! ! ! !
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