Harbin Songbei District Hotels

Very nice rooms and good breakfast. Location a little in the middle of new town construction sites. The mall 10 mins walk away is great for shopping and restaurants. The hotel restaurant only offered breakfast but it was ok to order deliveries in. Hotel is slightly weird in that it’s also seems to be a neo natal staycation hotel with many nurses and families members hanging out in corridors at all times of night. Main issue with the rooms was that they were 28 degrees C and there was no way to cool them down slightly to be able to sleep well. Opening the windows didn’t help and the hotel aircon was understandably set to heating the room - maybe something they can think about. Nice hotel and a good stay- just didn’t sleep well.

The handsome guy at the front desk who checked in at night was very enthusiastic and had a great service attitude! The room is very new and large, with smart toilet, ambient lighting, and complete equipment. I am very satisfied! The key point is that the bed is large and soft, and the sound insulation effect is also good. I stayed the whole night without anyone looking for me next door. Anyone who needs it can come, the location is hidden! Ideal place!

I was really satisfied with the hotel I stayed in this trip! The room was clean and tidy, spotless, and the details were carefully considered. It was so comfortable for people with severe mysophobia. The bedding was soft and comfortable, and the service was even better. From the warm and thoughtful front desk check-in to the quick response to various needs during the stay, the staff showed extremely high professionalism, which made people feel warm. Afternoon tea was provided every day, and the children had a lot of fun eating, drinking and playing. The most touching thing was that the staff saw that we had another trip, so they brought a lot of delicious food for the children and accompanied us until we set off. The hotel is in a very good location, a few minutes drive from the Ice and Snow World, and parking is also convenient in the courtyard. There are many delicious foods around. I rarely write reviews, and these words are really from the heart.

The hotel does very little to communicate and fully explain in detail to their guests when they check in, we did not know that the hotel was offering dinner to their to its guest on the day of our arrival, we had to ask around, and in so doing it seemed as though we where trying to get crush for a free dinner, the package we booked for had an executive lounge happy hour and light dinner, we had to prove ourselves that we had booked and paid for a package deal. The hotel really needs to improve on their service and alert their guests on what is happening in the hotel so as to avoid embarrassing and unnecessary confusion. The room was clean, but the amenities offered are not up to par. The air conditioner was not making the room cool enough. The room was hot, and the air was tight. The food was good and we were satisfied, this was the best part for my family and I, we where actually skeptical thinking that it's going to be all Chinese but surprisingly we ate more than we anticipated for. The hotel is a good hotel. Would i recommend someone to go and stay there? Yes! But they need to seriously improve on communication and overall service towards their guests, especially foreign guests who want to try out Chinese cuisines, you need to raise the bar and look for service providers who are bilingual so as to facilitate a good service. And please add more pastry recipes to your menu 😋

The experience exceeded my expectations. I wanted to take my children to the Polar Museum on Saturday. When I was looking at tickets, I saw the Polar Bear Hotel. Sleeping with polar bears and taking two tickets to the museum were so worth it. I booked the tickets decisively. The customer service added WeChat before check-in and reserved a parking space. I checked in around 7pm and saw the cute big bear sleeping. There were little surprises in every corner of the room, especially the instant hot water kettle. I brought it with me every time it appeared. I wanted to stay for only one night so I didn't bring it. I didn't expect her family to be very attentive. It is an instant hot water machine. You can drink safe hot water by just screwing on the mineral water. Great 👍 And whether it is the front desk, customer service or breakfast service staff, their attitudes are very warm and friendly 👍

酒店顾客服务很好，员工有礼貌，they are very helpful & prompt to action. Whenever we asked for fresh fruit or toiletries refill, they responsed quickly & politely. They also provided daily 1x free shuttle service to the nearest train station, which we find this very helpful. The room is spacious & clean, facility is new (no chemical odour). We are allowed to upgrade our room with rmb1. The room is equipped with smart curtain control & heated toilet seat, I personally like the towel for their fluffiness. Overall the hotel is beyond expectation, the only fallback that the hotel is located slightly far from tourist spot, however the good side is we get a calm rest at night & it is close to the train station (大耿家)。

Facilities: Because it is a newly opened store, the charity equipment is very new. Hygiene: As shown in the picture, it seems that the owner cleans very carefully, the room is very tidy and the hygiene is very good. Environment: Also pretty good, European style. It's nice to take pictures. Service: The front desk service was very good and they even provided candy. Overall, it was a good experience to stay here. By the way, there is also a cinema in his house where you can watch movies. There is also a public kitchen and karaoke. The time is too short to experience it! Come again next time! The boss also planted small strawberries

Facilities: The indoor temperature is not high. No matter how high the air conditioner is, it is only a little over 20 degrees. Because it is cooler near the window in the northeast, this room temperature does not feel comfortable. Hygiene: It is relatively clean overall and cleaned very carefully. Service: The service is quite thoughtful. I arrived on the first night. The two front desk staff may have been busy all day and were quite tired. The overall feeling on the second morning was more in line with this price. Environment: Because it is in Sun Island, the European style is still very impressive. The restaurant is particularly good and the taste can also match.

The hotel service is very good, the Chinese breakfast is rich in variety and tastes great. The room is spacious and clean, the parking lot is huge and convenient. It is 100 meters away from the subway station and convenient to the Ice and Snow World Sun Island Central Street.

They’re very close to where the Ice & Snow World is! They have good restaurants nearby and the neighbourhood looks very happy and giving especially in winter ~ Other attractions are 20-40 mins away but didi is really cheap. Good staff and professional one. They have free dinner from 9:30. Truly appreciate them not wasting leftover breakfast on the day. Only issue is that they don’t speak much English. ~