Hilton Garden Inn Hong Kong Mongkok

Hilton Garden Inn Hong Kong Mongkok Reviews

Hilton Garden Inn Hong Kong Mongkok

No.2 Soy Street, Mongkok, Kowloon, Hong Kong, ChinaView Hotel Details
Hilton Garden Inn Hong Kong Mongkok
Hilton Garden Inn Hong Kong MongkokHilton Garden Inn Hong Kong MongkokHilton Garden Inn Hong Kong Mongkok
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Hilton Garden Inn Hong Kong Mongkok Guest Reviews

4.2/5
Very Good
2319 review
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.3
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All Reviews(2319)
Positive reviews(2137)
Reviews with photos/video(341)
Easy to get around(142)
Average sound insulation(88)
Close to metro(58)
Friendly front desk staff(54)
Many dining options(43)
Convenient for shopping(41)
Stayed multiple times(19)
Loved the night views(9)
Negative reviews(182)
Lonny_k
King Room With Garden View
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 6, 2024
Highly recommended for a short stay in downtown Kowloon. The hotel is closed to Mongkok, Yau Mai Tei and Olympic stations. There are many restaurants and shopping malls around. The room is clean and comfortable. It could be a bit loud at night due to the proximity to the main road. But the rooftop pool definitely made up for it.
Response from Property: Dear guests, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. Thank you for your support and feedback. Our hotel is located in the most prosperous heart of Mong Kok, adjacent to Nathan Road and Mong Kok MTR Station. The hotel is close to restaurants, offering a wide range of Asian and international cuisines. At the same time, this area is Hong Kong's shopping, entertainment and business hub. Many tourist hotspots are within easy reach and can be reached within a 10-minute walk. On the other hand, we wholeheartedly provide a safe and reliable living environment, clean and hygienic, smart and complete but not redundant supporting facilities, and strive to create a simple, comfortable and convenient living environment. In addition, it also has a swimming pool that is richer than the brand standard, presenting you with a stylish and exquisite living space. We look forward to your visit again and wish you a happy life!
Haeji
Accessible Room
Stayed in Apr 2024
Solo travellers
6 review
4.7/5
Amazing
Posted on Apr 26, 2024
Highly recommend! I booked an accessible room at the last minute for one night. I had reservations at another hotel but couldn't stay there due to poor hygiene, so I booked this hotel at 4pm and moved straight in. When I checked in, it took a bit of time as my information hadn't reached reception yet. However, the receptionist was very helpful, and I appreciate that. After checking in, the room wasn't as large as typical hotels in HK, but it was very clean. I've stayed at many hotels in HK and, honestly, this was one of the more affordable ones in the same price range. I really enjoyed my stay here. It's very close to the metro station and night markets. In the evening, there was a small live music show in the lobby, where I found myself enjoying the music with a glass of wine. If I have the opportunity to stay in Mongkok again, I will definitely choose the Hilton Garden Inn. The staff are very friendly and the service is excellent! Thank you for your hospitality.
Response from Property: Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. Thank you for staying here and sharing your stay experience with us. Our hotel is located in the most prosperous heart of Mong Kok, adjacent to Nathan Road and Mong Kok MTR Station. The hotel is close to restaurants, offering a wide range of Asian and international cuisines. At the same time, this area is Hong Kong's shopping, entertainment and business hub. Many tourist hotspots are within easy reach and can be reached within a 10-minute walk. In terms of hygiene, we take every cleaning seriously, from the lobby to every linen in the guest rooms, to create a clean and reliable living space in every detail. We have always been looking forward to giving our guests a home away from home experience. We provide warm and friendly staff services so that you can feel the warmth of home as soon as you enter the hotel. We hope that we can be a warm haven on your journey and look forward to brightening your next stay!
PuragTrvl
Twin Room With Garden View
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 10, 2024
From comfort and convenience to safety and service, let's uncover the unique advantages hilton garden inn in mongkok ensuring an exceptional stay that exceeds expectations. #ilovehiltonhk
6/9
Response from Property: Hello, dear guest! Thank you and your family for staying at Hilton Garden Inn Hong Kong Mongkok! Our hotel is located in the most prosperous heart of Mong Kok, adjacent to Nathan Road and Mong Kok MTR Station. The hotel is close to restaurants, offering a wide range of Asian and international cuisines. At the same time, this area is Hong Kong's shopping, entertainment and business hub. Many tourist hotspots are within easy reach and can be reached within a 10-minute walk. Your recognition of hotel services is the infinite driving force for our continuous progress. We are honored to receive your praise and recognition. We have always been committed to providing every guest with sincere and warm hospitality. Let every guest who stays feel our sincere welcome and attention. We look forward to your visit again and wish you and your family a happy life!
Lee_Korea
King Room With Garden View
Stayed in Feb 2024
Couples
17 review
3.2/5
Posted on Mar 4, 2024
Hotel’s location a little far from the mrt. But in general all was not bad.
Response from Property: Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. The hotel is located at No. 2 Soy Street, Mong Kok. It is bustling yet comfortable and quiet. It is surrounded by commercial supporting facilities and has an excellent location with convenient transportation. It is only an 8-minute walk to Mong Kok MTR Station and Nathan Road Airport Bus Station. On the other hand, we wholeheartedly provide a safe and reliable living environment, clean and hygienic, smart and complete but not redundant supporting facilities, and strive to create a simple, comfortable and convenient living environment. Hope to see you again and wish you a happy life!
jimi
Twin Room With Garden View
Stayed in May 2024
Family
12 review
4.7/5
Amazing
Posted on May 8, 2024
Nice hotel with great staff.
Response from Property: Hello, dear guest! Thank you for staying at Hilton Garden Inn Hong Kong Mongkok! Our hotel is located in the most prosperous area of Mong Kok, adjacent to Nathan Road and Mong Kok MTR Station. The hotel is close to restaurants, offering a wide range of Asian and international cuisines. At the same time, this area is Hong Kong's shopping, entertainment and business hub. Many tourist hotspots are within easy reach and can be reached within a 10-minute walk. Our hotel focuses on providing relaxed, semi-self-service and convenient services. It has elegantly designed, stylish and spacious guest rooms with complete facilities. Thank you again for your interest in our hotel. We very much look forward to your visit again!
last
King Room With Garden View
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Best hotel I have stayed in since I have been in hong kong big room very clean close to everything. The staff are fantastic very helpful and courteous.I was only upset because it was our last night in hong kong when I was here for 4 weeks next year when I come I will be staying at Royal Park Shatin for my complete stay.Only stayed one night out of the 4 weeks I was here.I recommend any one to stay in this hotel it's fantastic.I have stayed in a number of hotels on my trip and nothing is better than the Royal Park it is not far from Mong Kok which we stayed most of trip I even prefer it over the hotel we stayed in Macau which was very nice aswell.Trust me the Royal Park Shatin is number one for me and I will definitely staying here when I arrive next year.
Response from Property: Dear guest, please accept the sincere greetings from Hilton Garden Inn Hong Kong Mongkok. It is a great honor for the hotel's service to be recognized by you. We have always insisted on welcoming every guest from afar with a warm and hospitable attitude. Your praise and recognition is the greatest affirmation for us and the greatest motivation for us to move forward. On the other hand, we wholeheartedly offer a safe and reliable living environment, clean and hygienic, smart and complete supporting facilities, and strive to create a simple , comfortable and convenient living environment. Looking forward to bringing you the same pleasant experience next time, I wish you all the best!
Lishen
King Room With Garden View
Stayed in May 2024
Solo travellers
5 review
4.5/5
Great
Posted on May 18, 2024
Great service! The pleasant staff helped store my huge parcels in a safe space and notified me via email when they arrived (before I did). They also went out of the way to fulfill my room request - I wanted a room beside my friends' and we made separate bookings. The room is spacious (by Hong Kong standard), well-maintained and clean. At around SGD105 per night (I checked-in on 13 May), it's a steal. My room had a view of the city, roads and a highway so it does get the occasional buzz at night. If you're a light sleeper like I am, be sure to put on a pair of headphones or ear plugs. That said, I had no problem falling and staying asleep throughout my 4 nights at the hotel. Location wise, it's not the most central. It is a 8-10 minutes walk to the Mong Kok MTR station. I also took buses, which were easier and more convenient than expected. When traveling in Hong Kong, the Octopus card is the way to go - you'd be able to get one at any MTR station. You could even transfer the card into your Apple or Google wallet and use your mobile device or watch to beep you onboard the train or bus. Mong Kok is a lively area with a lot of heart. It might not have the glitzy malls but you'd be able to find good food, visit local markets and shop at malls that locals frequent. Besides, it's just 3 stops to Tsim Sha Tsui. I highly recommend Hilton Garden Inn Hong Kong Mongkok.
Response from Property: Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok, and thank you for your high praise for our rooms and services. Our hotel provides a reliable environment, clean rooms, complete facilities, considerate services, and a superior location at an affordable price. We pay more attention to cost-effectiveness and guest comfort experience. When you go out, the people and things you meet can express kindness and warmth to you. It is a joyful thing. We only hope that you can feel this joy every moment when you stay. Thank you again for your recognition and recommendation of the hotel. We look forward to your next visit and wish you a happy life!
Guest User
King Room With Garden View
Stayed in Apr 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on May 20, 2024
Great hotel with great service. Easy check in and check out with an awesome desk team. Good location, very and safe area to explore.
Response from Property: Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok! Our hotel is located in the most prosperous heart of Mong Kok, close to Nathan Road and Mong Kok MTR Station. The hotel is adjacent to restaurants, offering a wide range of Asian and international cuisines. At the same time, this area is Hong Kong's shopping, entertainment and business hub. Many tourist hotspots are within easy reach and can be reached within a 10-minute walk. On the other hand, we wholeheartedly provide a safe and reliable living environment, clean and hygienic, smart and complete but not redundant supporting facilities, and strive to create a simple, comfortable and convenient living environment. In addition, there are more swimming pools than the brand standard, presenting you with a stylish and exquisite living space. We look forward to your visit again and wish you a happy life!
PSW29
Twin Room High Floor With Garden View
Stayed in Apr 2024
Business travellers
6 review
3.5/5
Posted on Apr 24, 2024
The hotel is pretty good for HongKong, however, we booked this hotel because it had a pool (our visit was the 2nd week in April) and it was 30°C outside, but the pool was closed... And obviously no warning here on Trip.com...
Response from Property: Hello, dear guest! Thank you for staying at Hilton Garden Inn Hong Kong Mongkok. We regret that we were not able to bring you a satisfactory stay experience this time. Our hotel is located in the most prosperous heart of Mong Kok on the Kowloon Peninsula, adjacent to Nathan Road and Mong Kok MTR Station. It is close to restaurants and a collection of Asian and international cuisines. This area is Hong Kong's shopping, entertainment and business hub. Many tourist hotspots are within easy reach and can be reached within a 10-minute walk. On the other hand, we are committed to providing every guest with a convenient, comfortable and warm stay experience. The opening hours of the hotel swimming pool will be adjusted depending on weather conditions. We will provide appropriate information when guests check in in the future, and we will continue to improve this. We sincerely look forward to your visit again and wish you a happy life!
Xyber
King Room With Garden View
Stayed in Mar 2024
Solo travellers
47 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Convenient Location, Near Mongkok, Clean, Friendly Staffs, Willing to accommodate to most requests and offer assistance as much as possible. Allowed late checkout.
Response from Property: Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok! Our hotel is located in the famous tourist, commercial and shopping area. It only takes 7 minutes to walk to the Mongkok MTR. It is connected to the Airport Railway Kowloon Station and the East Rail Mongkok Station. All kinds of transportation are also readily available. Famous tourist attractions and shopping malls are nearby. Being within easy reach allows you to reach various places easily. Thank you also for your recognition of the environmental hygiene of our hotel and the service of our colleagues. As a high-end garden brand under Hilton, we have been committed to creating the cleanest, most comfortable and most considerate stay experience for every guest. We hope that every guest can live a comfortable and happy life. We sincerely look forward to your next visit and wish you a happy life!
Anonymous User
King Room With Garden View
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Mar 9, 2024
I m most impressed by the bed, it's extremely comfortable and supporting. I felt immensely refreshed when I woke. The other thing that would keep me coming back would be the bathroom amenities. The quality is comparable with 5 stars hotel.
Response from Property: Dear guest, thank you for your recent stay at Hilton Garden Inn Hong Kong Mongkok and for leaving a perfect review. Your satisfaction is our driving force to continuously improve customer experience and improve services. Our rooms have stylish and elegant designs, and panoramic floor-to-ceiling glass allows you to experience the city view. The unique "Serta" mattress brings you a high-quality sleep experience. Humanized design desks and chairs and 40-inch high-definition TVs will bring you extraordinary enjoyment. We look forward to your stay again and wish you a happy life!
Lynn L.
King Room High Floor With Garden View
Stayed in Aug 2023
Solo travellers
2 review
3.7/5
Posted on Sep 10, 2023
The location is a little out of the way. Rooms are smaller than expected and hotel feels dated. Feel that they can do away with the word Inn to make the hotel appear more classy. They use Peter Thomas Roth products but the shampoo and conditioner leave my hair dry so I did not use. The hand wash was empty when I first entered room and also you have to ask for bathrobe.
Response from Property: Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. The hotel is located at No. 2 Soy Street, Mongkok. It is surrounded by commercial supporting facilities and has an excellent location with convenient transportation. It only takes 8 minutes to walk to Mongkok MTR Station and Nathan Road Airport Bus Station, and Langham Place is within walking distance. The room sizes of our guest rooms are based on brand standards. Although they are small, they have exquisite layout. In order to promote the reduction and reuse of resources, we will not actively provide bathrobes. However, we take the convenience and satisfaction of our guests into consideration. If you have any needs, you are welcome to contact us at any time. We will do our best to assist you. We once again regret that we did not bring you a satisfactory stay this time. We hope that you can give us more opportunities to help you travel. I wish you a happy life!
Guest User
King Room With Garden View
Stayed in Jun 2023
Business travellers
34 review
4.7/5
Amazing
Posted on Jun 7, 2023
This is conveniently located in Kowloon. It's quite nice, and the staff was incredibly reasonable. There was only one person at the desk overnight, but when I had a couple issues in the very early morning they were happy to help. I probably annoyed them quite a bit, but they didn't show it. A great place!
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Hong Kong Mongkok. The convenient location has always been the primary reason why guests choose us. It is a great honor to receive your support. No matter you have any questions during your stay, please believe that each of my colleagues will do their best to help you. Thank you for your support and recognition of us. Looking forward to your next stay and wishing you a happy life!
Anonymous User
King Room With Garden View
Stayed in Nov 2023
Business travellers
7 review
1.0/5
Posted on Dec 4, 2023
Far from transportations, city center… hotel environment so bad, nothing there. room was cold, old, noisy, not good for that price. I’ll never stay again
Response from Property: Dear Guest,Thank you for your review of your past stay with our Hilton Garden Inn Hong Kong Mongkok. . Our hotel is located in the center of Mongkok in Hong Kong, and the convenient location is an important reason for guest to choose us because it provide easy access to numerous attractions, shopping and dining options. At the same time, a new round of inspection has been carried out on the air conditioning system.We sincerely advise that if you have any problem during your stay, please feel free to contact our hotel, and each of our colleagues will be happy to help you. We sincerely apologize for the inconvenience caused to you, and sincerely invite you to come again, so that we can have the opportunity to provide you with better service. Sincerely.
Guest User
King Room High Floor With Garden View
Stayed in Jul 2023
Business travellers
7 review
4.0/5
Very Good
Posted on Jul 25, 2023
Good location, nice small pool. Breakfast could be improved.
Response from Property: Dear guest, thank you for taking the time to write a review about your recent stay at our Hilton Garden Inn Hong Kong Mongkok! Please believe that we have been strictly in accordance with the brand standards for guests to prepare a balanced and rich variety of breakfast, breakfast menu will be updated according to seasonal dishes, we understand your objective comments of Food & Beverage, we will carefully record and feedback to F&B management, hope next time can bring you a different meal experience. We look forward to welcoming you again next time!