Bintan Hotels with Infinity Pools

"I can't rave enough about the customer service at Holiday Inn. At the reception, we were warmly welcomed by Mr Sunang. He was prompt, understood our requirements and interacted with my daughter, thereby remembering her name whenever he sees her or ask me about her. The room was spacious, we had a good view overlooking a pond and looking at the beach from a distance. It was great view for fireworks we were lucky to catch that night. We had our 3 connecting rooms as per requested. I like that the showering amenities was Dove. Hubby and I took the complimentary bus to Plaza Lagoi. We just needed 15 min to stock up some snacks for the kids and asked if the transport could wait for us, else we needed to wait an hour for the next bus. The transport coordinator, Edo was most kind. He gave me his number to contact him and when we were done, he came specially to pick us up back to hotel. He really went the special mile for us and we are so grateful. Subsequently, we also arranged for paid transportation to fetch us back from Nirwana Kelong. The hotel again went all out to help us book the table at the Kelong and arranged timing for transport. By Siska through the WhatsApp. Everything was so hassle free given we could communicate through WhatsApp and they were very prompt in replying. The hotel is v kids-friendly. Kids eat free (buffet/ ala carte). There were 3 swimming pools, kids club (2 hours complimentary per day), games room. For adults, there were ping pong tables, table pool, bicycles around free for use. We had a relaxing morning cycling to the beach. Guess the con was the hotel was designed such that must walk a distance to go from one place to another. Will be good if there is more shortcut to take. All in all, will highly recommend for families. Would like to commend the staff for the great service. Bintan has been such a lovely place that we go to again and again."

"Absolutely incredible hotel experience! Stunning room with balcony overlooking the Singapore Strait. Several activities you can do, from eco golf to fishing and a movie night projected on to the side of the ship. The tour was excellent and all of the staff were great. I hired a motorbike through reception so I could explore the island - all organised very well, although 3x more expensive than say Thailand, Vietnam etc. The restaurant has a limited menu unless you are happy with local, mainly seafood dishes with a couple of western options and pizza. The drinks are expensive already, then they add 21% service and tax, again, significantly higher than what you would pay in similar SE Asian countries but I heard typical for Bintan. Buy your drinks from the convenience store in the ferry terminal - 4x cheaper than the hotel bar restaurant. They did say however that their profits are given to charity. Overall, I had an incredible stay here, excellent value, excellent location if you want to chill or explore the island (not suitable for walking) or just relaxing by the beautiful infinity pool overlooking the ocean. Highly recommended, will 100% return and no need to look at any other hotel on Bintan!"

"Great service overall. From ferry arrival to check-out. Front desk and restaurant staff were excellent. The room was clean with a beautiful view, and the pool was large with plenty of daybeds. There are many activities to choose but laying all day in pool daybed was our favorite activities. However, pool management really needs improvement. Used daybeds were not cleared, with dirty towels left everywhere also dirty plates/floors, making it hard to tell which was available. There was also no staff readily providing towels, requests took too long. If no staff is assigned, towels should simply be prepared on the daybeds."

"Room was amazing. Managed to purchase an upgrade to the Seaview Villa and it was so spacious. Comfy kingbed, Huge bathtub and a pooldeck! Only issue with the room was the toilet starting to smell especially after flushing or at night after returning to the room. The resort provided complimentary transport to and from the ferry terminal so that made things very convenient. Within the resort itself, we had 2 bicycles to use or you could call for the buggy to ferry you around places. The service and staff were impeccable, they truly made you feel like very special guests! Would highly recommend the spa, the massages were heavenly. Would definitely come again and experience more at this resort."

"The hotel is very good. The environment and facilities are very good. The disadvantage is that there is too much silicone oil on the beach. I took a few photos and stepped on the oil. Fortunately, the hotel service was very good. The waiter went to the room to help clean up. We are very satisfied with the service of the hotel! We have lived in villas and beach houses. It is really cozy and relaxing! What I want to suggest in particular is whether Chinese food can be made more delicious, such as hot pot restaurants ... there are too few ingredients ... I hope the hotel can be better and better, because we live in Singapore, we will often go on vacation, and look forward to next time New feeling!"

"Everything was great but please learn to delivery ”no” message to your customer instead of stalling tactic. We requested for early checkin as the ferry disembarked at close to 12pm. The concierge told us it was subjected to availability. They will try to clean up room quickly. We waited close to 3hrs, 15mins before official check in time to get the room. But we noticed neighboring units were empty.. and due to low occupancy, the breakfast was ala-carte instead of buffet."

"Clean and excellent stay with great service and massage! Cleanliness - rooms, amenities in the resort were clean Amenities/ facilities - great for the price. Quite a few activities to do which you can book through the resort, reasonably priced. Swimming pool is beautiful, and there’s many small quiet areas to chill. Service from staff is really great Food - there’s no Uber / grab here so settle all food at the resort. Food is yummy and reasonably priced! Location - More of a boutique resort I’d say, nestled in a quiet kampung by the beach and surrounded by mangroves. No Uber / grab from the ferry terminal so you have to drive or book with them for IDR400K. It’s an hour’s journey with a comfortable car. Massage - EXCELLENT Javanese massage, therapists know what they’re doing. It’s located by the beach which is really soothing"