Luxury Hotels in Bintan

"We booked 4 rainforest sea view villas from Singapore. The rooms are in the traditional Balinese villa resort style. They are spacious, beautiful, clean, and equipped with complete toiletries. There are also two pairs of Japanese slippers for showering or going to the beach, and two pairs of cloth shoes for wearing in the room. The hygiene is good, and they clean twice a day. There are three-hole British sockets on both sides of the long table in the room, and there is no need for Indonesian plugs at all, which is very convenient to use. The balcony also has a large jacuzzi.The room is very quiet, and you can hear birds singing in the early morning. All the staff can speak English, and they are all very kind and polite, and their service attitude are also great. The breakfast is also good, and there are many food choices. Whether you go to eat or go back to the room, you can call the hotel's free buggy. Overall, we were very satisfied with our stay. We will continue to stay in the same BanyanTree when I come to Bintan Island again."

"The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere."

"From check in to check out, the service and hospitality of the hotel has been truly wonderful. The staff were warm and accommodating, helping us with special requests on food, late check out and other queries. Special shout out to Ilham at Sugarbeats who served us over 2 days! The hotel was also beautiful with the beach and water features in their landscaping. Every one of our rooms faced the beach and made this holiday feel very relaxed and lovely. Only downside was that slots for their spa was very quickly booked up, so do make a booking request as soon as you can."

"Came here with my mother and we both loved it, the service was impeccable from the very start to the end. Everything was smooth, when they picked us up from the ferry terminal we were greeted with cookies and a cold towel. Upon reaching, everyone was so helpful and it was convenient to get around as we just had to call or drop a text and a buggy would be sent to pick you up and bring you wherever u want. With every room, you get two very nice bicycles for you to go around and explore. They plan lots of activities so you definitely won't be bored, some of the complimentary ones include free yoga, kayaking, stand up paddling, etc. The paid ones were also very worth it, the spa massage was just lovely. They even hang a hammock in your room upon request and it was my favourite place to relax. The room itself was very clean and spacious. What surprised was me that every night they would place complimentary traditional snacks and a little bed time story of a traditional tale in your room (We got kueh lapis and Kue Bingka Ubi), we did not know about this so we were super happy, felt like every detail was well thought of. Additionally, I was celebrating my mother's birthday and they surprised us with a cake and lovely set up on the bed. There were quite a bit of insects but can't be helped if you want to enjoy the beauty of nature. They do take utmost care against this with each room including a tray of insect repellant, coil that is free to use and we also learnt that everyday they fumigate the place and spray it down twice to reduce insects. The complimentary breakfast had such a good spread too and their on site pool bar and restaurants were all delicious. I usually do not write reviews but this was such a beautiful experience, I had to write this. I would love to give my thanks to all the lovely staff for such a good experience. We will definitely be back!"

"Service is top notch, food is delicious. Good spread for breakfast. Staff are very friendly and professional, extremely helpful especially when we are travelling with elderly. We had an in tent bbq which is a nice experience dining under the stars. Will definitely return again for a nice relaxing stay in future."

"As a first time solo traveler, I would say I did not have anything planned the moment I reached the resort. But my goal for this trip was mainly a getaway from everyday city life and it did reach my purpose. There are activities that can be in and around the resort. First time tried kayaking and archery. All the staffs were super friendly. From reception, activities, restaurant staff until check out. I went during an off peak season, so even passing by a staff at the lobby of the Lotus Cafe, I was shocked that I was greeted by the staff with my name."

"The room was clean and spacious, and the view from the balcony was good. However, the room felt slightly off-kilter, was a bit dim, and had a low ceiling, which could make it feel a bit stifling. Breakfast offered four menu choices, and the food was decent. A Grab ride from the hotel to Tanjung Uban Terminal cost approximately 30,000 KRW. In Bintan, exploring attractions like snorkeling or the Blue Lake can eat up a lot of your time due to travel. My personal advice is to either plan your itinerary very efficiently, skip these activities altogether, or consider them as a day trip. A free shuttle service is reportedly available between the hotel and BBT Terminal, taking approximately 5 minutes. Swimming while enjoying the sea view was lovely. Definitely bring a shower filter!"

"breakfast was the best thing tbh - please add on breakfast when u book your stay because the restaurants there are really expensive service was okay, but they only provided 2 drinking water per room per day - and it cost about 5 sgd to purchase a 1.5L water activities there are pretty pricey as well, but u can rent volleyball/football for free the beach there is quite stoney, not very advisable to play by the edge of the water because there are a lot of stones which can be quite painful barefooted room was okay, the ac was good, but water shower pressure quite low, but hot water is good go to Calypso Floating Bar for a great sunset view! then have dinner at kelong seafood - paid around $80 sgd for 3 dishes for 2 pax (tax there is 10%+11%)"

"Quiet and peaceful place. Room is very spacious and clean. Bathroom is exceptionally impressive! Cosy for families, great place for short getaway. Not many activities to choose from - archery / kayaking / ATV.. But they do have 4hr / 6hr day tours. Food wise - quality is ok; not many options.. as there's one and only Legenda Cafe. We had BBQ cooked by a chef by the beach and the experience was good - Can't have such an experience in Sg 😂 Breakfast was fantastic on Sunday morning - wide spread with Nasi Lemak (very yummy esp with the spicy sambal) / Fried Noodles / Congee / Egg station / Hashbrowns / Sausages / Jamu juice / cakes and fruits etc.. But disappointing on Monday morning - spread is limited, but we can order from the menu - food only came after more than 30mins. Room for improvement on that - especially when there's limited time for breakfast, food should be served fast; if not then just stick to buffet style. Overall, service is good. Spa massage and body scrub is ok too. Will visit again!"

"Overall, the Grand Lagoi Hotel Bintan offers a decent stay, particularly if you're travelling with family and looking for good value. The definite highlight was the room itself. We found it to be spacious, well-maintained, and comfortable, providing plenty of room for everyone. The bathroom was also quite good – clean and functional. For the price point, the quality of the accommodation felt very reasonable. However, there were a few areas that could be improved. While the hotel boasts a rooftop bar and restaurant, we found it to be noticeably expensive. Guests should budget accordingly if planning to dine or drink there frequently. The breakfast included with the stay was unfortunately not very impressive, lacking variety and quality compared to what we might have expected. Location-wise, it's a bit of a mixed bag. The hotel is near the Lagoi Bay area, but we found the water at the nearby beach wasn't particularly clean during our visit. It's also important to note that the hotel is quite far from the main town centres like Tanjung Pinang, so accessing local eateries or shops requires transport and planning. The staff were generally okay – they handled requests adequately, but didn't particularly stand out for exceptional service. In summary: Grand Lagoi Hotel Bintan is a solid choice if your priority is a large, comfortable room at a reasonable price, making it suitable for families. However, be prepared for potentially high costs at the rooftop restaurant, a basic breakfast offering, a beach that might not be ideal for swimming, and a location that's relatively isolated. If you manage expectations regarding dining and location, it can be a pleasant base for your Bintan trip."