Luxury Hotels in Bintan

"Overall, the hotel had many activities, amenities and a beautiful beachfront, staff were able to help when issues occurred. However, it was a slightly disappointing stay for us. I wished the hotel could improve in these areas as they prepare for the grand opening: Our first night we had an issue with the door sensor, which required 2 trips to the reception before they came down to help and realised the sensor battery ran out and had to be changed. Second, our hotel electricity tripped as we used the hairdryer, so a technician had to come in to fix. Third, our room service payment couldn’t go through 3 times due to a connection issue with the POS system, it only went through at the 4th attempt. The accumulation of these issues made the stay overall less than expected of a premium hotel, with mediocre service recovery. I wish the restaurants had more local Indonesia food options too on their menu. Other than that, the location and amenities were great - we thoroughly enjoyed the beach club."