Hotels in Bintan

""Great Resort, Great Service" Okay first thing, yes, it is far. Like 1.5 hours from BBT ferry terminal. But shared transport is provided (with a cold towel, cookie and water bottle), so honestly it's fine. You just sit back and by the time you arrive you've mentally switched off from everything anyway. Check-in was really smooth. No queue at the counter. While you sit down at the lobby, a welcome drink and cold towel is provided together with the check-in formalities. That already felt different. And the staff throughout the stay were just... on it. I genuinely didn't need to call for anything. Whatever I expected to find in the room, it was there. Buggy service is available until 11 pm, and is available promptly the moment you call them. The suite itself was excellent. Huge outdoor balcony with two sets of sitting area. A hammock is also provided to relax in a lazy afternoon. Inside the room, a solid wood bed frame, with a comfortable mattress and clean sheets. They give you both hard and soft pillows which I always appreciate. A large work table/chair is behind the bed. It also includes fast charging ports (nice touch). TV is equipped with Google TV kind of device with familiar remote. Room was well stocked with four water bottles, wine and drink glasses, coffee/tea cups, minibar with most common drinks stacked (not complimentary). Small thing but they forgot spoons for the coffee/tea. Didn't ruin anything but I noticed. The bathroom was big and clean with his/hers sink. All necessary amenities are of good quality. However, the shower area is a bit cramped as it is next to the bathtub. As such it wets the entire area. Even if you put floor towel, it eventually gets drenched too. Breakfast was great. Open air setting with nice spread - good fresh fruits, salads, local dishes, breads, bread spreads, coffee/tea together with kopi and teh as well. Dinner was also delicious with prompt room service. Only thing is the kitchen stops at 9:30pm which is a bit early, especially when you are on vacation. Not a dealbreaker but worth knowing if you're a late eater like me. Most of the info is shared via WhatsApp- shuttle times, checkout info, all sent through without me having to chase anyone. Simple but effective. Each villa is provided with two bikes (his and hers) which was fun, especially since the area is quite spread out. Though something could be improved: The pool is honestly too small. Cannot accommodate even 25% of guests. And the main beach is very small and with only two chairs. That's it. For a place sitting right on the water, I expected more there. Coffee pods in the room were really bad. Everything else in the room was good quality so this just stood out. Swap the pods, it's an easy fix. I informed them in advance that we are celebrating our wedding anniversary. But it was completely ignored. Forget about flowers, not even a little card. That genuinely upset me. It's the kind of thing that would've made the stay really special and they just dropped the ball completely. Despite that, I'd still recommend it. The food is solid, the service is good, the room is comfortable and it's a genuinely peaceful place to be. And if you're celebrating something, maybe follow up more than once to make sure they actually action it."

"Love the place has a great service. Everyone would smile at you and greet you in a very kind way first trip here but I will definitely come back again!"

"Overall, it is a good, family-friendly resort. The hotel staff are very friendly and always greet you with big smiles. The food at Pak Lagoi is nice, and kids eat free."

"I booked a pool view room, but discovered that their "pool view" referred to the children's pool in another direction. I felt misled, as this wasn't clearly stated online. However, after discussion, I was upgraded to the room type I originally expected FOC. Thank you to the receptionists Putri and Ansel for their friendly and excellent service. Since we are vegetarian, we were especially grateful to Ridho at port 19 restaurant for the delicious vegetarian options arranged for us. The only drawback was that the room had some minor cleanliness issues on the bed sheet and quilt but overall it was acceptable. I will definitely de back on my next trip. Recommended."

"Very beautiful resort, it is perfect place for a weekend runaway from city life. The beach is beautiful, the food is delicious, and the spa is great!"

"The private beach is the best part of the hotel facilities. I would go back for the beach. Excellent location"

"The staff is amazing! Very nice place for families and kids. Restaurant is good and food great. I would come back again."

"Nice and peaceful resort with friendly staff and good service. The room was clean and comfortable. The atmosphere was quiet and relaxing. The resort is a little far from the beach, and bathrobes were not provided, but overall I enjoyed my stay and would visit again."

"Both me and my girlfriend enjoyed our stay very much! The food and scenery were great - but the hospitality and service in particular made the stay special. Will come back one day!"