GGuest UserBecause we were traveling with four adults and one child, we chose a hotel with three beds. There were not many hotels to choose from. When we saw this hotel had this room type, we booked it immediately. I didn't expect to be surprised when I entered the room. The room was super large and had three toilets. It should be a standard room and a suite connected. The use space is very spacious and the facilities are complete. Good reviews.
At the same time, there is a fast charger in the hotel's ground parking lot, which is very friendly to trams. Good reviews.
The breakfast is also very rich, and there are special mutton noodles.
Improvements:
1) There is no body lotion or cotton swab in the room;
2) The front desk is inexperienced. When registering, a friend registered first and sent the room number to me. I went to the front desk to make up the registration and get another room card later. When re-registering, because there was a stranger at the front desk, I deliberately typed the room number on the screen of my mobile phone to show it to the front desk, and verbally explained that I wanted to re-register the card for this room. As a result, the front desk didn't think about it at all and shouted out room 2828 directly. At the same time, because I used an electronic ID card, the front desk may not see my surname, so I asked what my surname was. When I said my surname, the front desk read my full name loudly again. It was equivalent to reporting the room number and the customer's name. It seemed that they had not been trained at all and did not know how to protect customer privacy. This made people feel very unprofessional;
3) The room has not been air-conditioned yet, and it is very stuffy;
4) During the breakfast buffet, I asked for a paper cup to pack a cup of coffee to take away, because I just had breakfast and could not drink coffee, but I had to drive away in a while, so I wanted to pack a cup of coffee to take away, but the staff told me that it was not allowed. If you want to pack a cup of coffee, you need to use up a breakfast quota in the room. Although it is understandable that the principle of buffet does not allow packaging, I think the hotel should be able to meet the demand that is not too excessive, or communicate and negotiate, but it is very speechless to tell that a cup of coffee requires an additional breakfast quota to exchange. Fortunately, a supervisor was replaced later to communicate directly, and he actively helped to prepare a paper cup.
The overall cost performance is still very high. It would be better if the service awareness could be slightly improved. Thank you
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