Wuzhen Muyan Muyu Courtyard Hotel

The air conditioner in my original room was broken, so I was moved to a different room, but I still really wanted the tatami room I had originally booked. The room lighting was all yellow and very dim, which made for a poor experience. The bathroom in the room was tiny, and the toilet base was broken and wobbly, which was quite unnerving. I was also worried about splashes. The shower gel and shampoo were hard to describe; it would be better to switch to a branded product, even a slightly cheaper one. The slippers provided for winter were incredibly flimsy and disposable, like a single layer of paper, thin as a cicada's wing. They felt too thin and poor even for summer, leaving my feet cold. The replacement pair of slippers looked like they had been dipped in soy sauce, with the heels and half of the outer packaging being brown. The customer service staff seemed to have very regular and healthy habits, going to bed early and waking up late. I constantly had to call them as they were nowhere to be found. The service was alright; at least they personally delivered extra blankets and such, for which I am grateful. This is an honest review, please do not disturb me. Thank you.

The location is great, very close to the West Gate. Free parking is available, and the owner is very friendly and welcoming. For a guesthouse, the accommodation environment is pretty decent and offers good value for the price.

Great! The room was very clean, and the owner was proactive in helping us with our luggage. The location is excellent, right next to Wuzhen, with many great food options nearby.

The location is excellent, very close to the Wuzhen Scenic Area, and it's super convenient with Hanfu stores, restaurants, and convenience stores nearby. The room was clean and had a unique charm. The front desk lady was also very nice.

The service here truly deserves praise. The lovely lady at the front desk proactively upgraded our room, and a kind gentleman eagerly helped us with our luggage. However, I can't lie – the room's cleanliness definitely needs a thorough cleaning, especially the bathroom. Also, the room was right by a busy intersection, so the traffic noise was quite significant.

Great value for money! The owner came out to help with luggage as soon as we parked. There's a parking lot right behind the hotel, which is super convenient if you're driving. It's also really close to the scenic area, just a 3-5 minute walk. Plus, you can grab free bottled water from the front desk (🤫). Five-star rating!