Estrada do Chote 4, Jardim da Serra, Madeira, 9325-140, PortugalView hotel details
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Guest Reviews of Bio Hotel - Hotel Quinta da Serra
8.7/10
Very good
48 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.8
Service8.8
Cleanliness8.8
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All reviews(48)
Positive reviews(29)
Reviews with photos/video(11)
Negative reviews(3)
Guest User
Standard Double Or Twin Room
Stayed in Oct 2025
Couple
1 review
9.5/10
Amazing
Posted on Nov 15, 2025
This charming hotel has comfortable and spacious rooms, a good indoor pool and spa and a restaurant with fantastic views. The staff are very attentive and helpful. Some of the fruit and vegetables are grown in the hotel's gardens.
Guest User
Stayed in Jan 2025
Couple
1 review
9.5/10
Amazing
Posted on Feb 17, 2025
Very good experience, it was a relaxing weekend and excellent for recharging energy. A welcoming and very beautiful environment
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Anonymous User
Stayed in Jul 2024
Couple
1 review
9.5/10
Amazing
Posted on Aug 28, 2024
Very nice and well-kept hotel, especially the pools, which are fantastic. There is also a sauna and a small gym. The breakfast is very abundant and there are also km0 products. The location is also very good: it is about 20 minutes from Funchal. Recommended!
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Mackthedan
Stayed in Nov 2025
Couple
10/10
Outstanding
Posted on Dec 9, 2025
Great stay at Quinta da Serra! Set in the hills above Funchal, this hotel is a peaceful retreat just 10 minutes’ drive from the coast near Câmara de Lobos. Staff were warm and welcoming, breakfasts excellent, and the spacious rooms (with fridge) very comfortable. Plenty of parking made having a hire car easy, and there are good restaurants nearby if you’re driving. Perfect base for exploring Madeira’s Levadas and charming fishing villages. Mid-November was much warmer than the UK – a lovely escape! --- Would you like me to make an even more headline-style version (just a few sharp sentences), or keep this balance of detail and brevity?
Response from Property: Dear Guest, We do appreciate very much your valuable comments. We are glad to know that you had an enjoyable experience with us and we must say thank you very much for visiting us and for sharing your experience. It will be a pleasure for us to welcome you back again in a near future. Best Wishes, Jorge Reis
Guest User
Stayed in Nov 2025
Other
8.0/10
Very good
Posted on Dec 21, 2025
Lovely hotel and staff, gardens are sublime, i would very happily return. Stayed half board, breakfast perfect for us, evening meals on the half board could be quite bland
Coffebino
Stayed in Aug 2025
Travelling with friends
10/10
Outstanding
Posted on Sep 16, 2025
A very well managed hotel with excellent staff. Food was outstanding. We only spent one night there as we were on a hiking tour around the island but this place clearly stood out. Surely will come back!
Response from Property: Dear Guest, we really appreciate your comments and we are very happy that our Hotel meet your expectations. Looking forward to welcome you back soon. Regards Jorge Reis
Artyufftgff
Stayed in Dec 2024
Couple
2.0/10
Posted on Jan 26, 2025
Lovely hotel and gardens. Staying in January. No one in the hotel, no staff, no service , horribly depressing. Food! What can I say, if you want to experience strange combo, this is the place. If not run. I am 60 years old. Never wrote a review. But i though they was a first for any thing. PS Horribly expensive .
Response from Property: Dear Guest, We would like to thank you for sharing your opinion about our Hotel. We regret that we were unable to meet your expectations and we will take your comments with the highest consideration so that we can improve the points you mentioned. January it's our lowest season and sadly not so many people at the Hotel, in the oder hand it's the perfect time to relax and enjoy the facilities. Best Regards, Jorge Reis
Julian W
Stayed in Nov 2024
Solo traveller
10/10
Outstanding
Posted on Dec 31, 2024
I have just returned home having enjoyed a wonderful Christmas at this unique hotel. The situation and extensive gardens are truly stunning and the staff are highly professional and helpful. The food (I was on half board) was exquisite and the five course Christmas Eve dinner was a culinary tour de force. I returned to my room following a morning walk on Christmas Day to find three presents lying in wait: a madeiran molasses cake, a box of delectable biscuits and a bottled of the Quinta da Serra's delightful home-brewed cider, a lovely touch. The relative remoteness of the hotel may not suit all, but the hotel does provide an excellant shuttle service to Funchal and the 96 bus stop is right by the hotel if you fancy a trip to the beautiful fishing village of Camara de Lobos. I also took a short taxi ride to the Boca da Corrida viewpoint above the hotel with spectacular views over the Nuns Valley. The large indoor pool, jacuzzi and sauna are also superb. A memorable holiday! Julian White
Response from Property: Dear Guest, We do appreciate very much your valuable comments. We are glad to know that you had an enjoyable experience with us and we must say thank you very much for visiting us and for sharing your experience. It will be a pleasure for us to welcome you back again in a near future. Best Wishes, Jorge Reis
630yvetted
Stayed in Jul 2024
Family
4.0/10
Posted on Aug 2, 2024
upon arrival we were informed, that due to a rally (as in with cars) on our day of departure, the roads to the hotel would be closed. They didn't have the courtesy to let us know before we arrived, so that we could decide if we wanted to change the reservation. Consequence, we would have to leave an hour earlier to be able to catch our flight. We cancelled the 2nd night because of this, but didn't get a refund for stay or dinner. Dinner on our 1st night was great and the staff there as well.
Response from Property: Dear Guest, we take your comments into account. Every year the European Championship Madeira Wine Rally takes place on Madeira Island. There is one day that the road is closed and we always take every precaution to facilitate and serve our guests. The Hotel has two entrances, the main one that would be closed, and the secondary entrance. The secondary entrance the road was in normal circulation as informed to all customers in time so that they could choose how they could access or leave the Hotel. There was always the possibility of entering and leaving as desired. Regards Jorge Reis
Michael S
Stayed in Feb 2024
Couple
8.0/10
Very good
Posted on Mar 9, 2024
A lovely hotel in a magnificent garden. The new part has been skillfully blended with the original British Consul's residence. A bit of a steep drive to get there. Upon arrival late at night, we were greeted by a receptionist who insisted that we settle the bill right away for the 2-night stay, although we had already paid for the first night a month ahead of our trip. Reluctantly, she accepted that we wait for check out. Apart from this difficult beginning, the stay was pleasant, the dining room offered varied and copious breakfasts with a variety of exotic fruit juices, and the bedroom and bathroom were large and well maintained. The dinner at the hotel restaurant, which uses vegetables and fruit from their own organic gardens, was also pleasurable.
Response from Property: Dear Guest, We do appreciate very much your valuable comments. We are glad to know that you had an enjoyable experience with us and we must say thank you very much for visiting us and for sharing your experience. It will be a pleasure for us to welcome you back again in a near future. Best Wishes, Jorge Reis
norap0815
Stayed in Nov 2023
Solo traveller
10/10
Outstanding
Posted on Dec 8, 2023
Great staff. Super friendly, especially the lady at reception. Amazing estate. Lovely room incl. fridge, electric kettle, slippers, bathrobe, plenty of towels, great beds. Slept like a baby and felt really good in this sanctuary. Didn't use the swimming pool, sauna or jacuzzi, looked amazing. Breakfast was great, too.
Response from Property: Dear Guest, We do appreciate very much your valuable comments. We are glad to know that you had an enjoyable experience with us and we must say thank you very much for visiting us and for sharing your experience. It will be a pleasure for us to welcome you back again in a near future. Best Wishes, Jorge Reis
Guest User
Stayed in Dec 2025
Couple
10/10
Outstanding
Posted on Jan 25, 2026
An excellent hotel that more than deserves its 5-star rating! Delicious food, both breakfast and dinner. Excellent facilities (swimming pool, sauna, fitness center), which you can also use when the weather isn't great. A beautiful, large garden surrounds the hotel.
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Guest User
Stayed in Nov 2025
Other
10/10
Outstanding
Posted on Dec 13, 2025
Hello. Fantastic experience. I only stayed one night. I was able to enjoy the scenery through all four seasons: fog, rain, cold, and scorching sun. Top-notch staff. Facilities 💪 10/10. I will definitely return. Keep going.
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paulaelise1
Stayed in Mar 2025
Family
10/10
Outstanding
Posted on Apr 18, 2025
A beautifully designed hotel in the mountains with a wonderful atmosphere and breathtaking views of the valley and the sea! A tranquil oasis with a meticulously maintained, expansive garden where they even grow their own vegetables. The restaurant is bright and also boasts this unparalleled view. It's beautifully set with white tablecloths, and the food is of outstanding quality. Everything is very tasteful and fresh. There's live music in the evenings, and guests can choose between a set menu and a buffet. Breakfast is also a dream... sparkling wine, fresh juice, egg dishes served at the table, pastries, a variety of fruits and grains, and wonderfully fresh-baked bread, etc. There's a lovely, large indoor pool, a jacuzzi, and a sauna. Personally, we found the pool too cold, so we only swam a couple of laps and then warmed up in the sauna, but that's certainly understandable given current energy prices. It must be fantastic at a warmer time of year. Unfortunately, the bathroom only has a bathtub with a shower, but perhaps that's not the case in all rooms.
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6/7
Response from Property: Dear Guest, Thank you very much for your valuable comments. We are delighted to know that you had a wonderful experience with us, and we sincerely thank you for your visit and for sharing your feedback. We look forward to welcoming you back again in the near future. Kind regards, Jorge Reis
dylanssupermama
Stayed in Feb 2025
Couple
10/10
Outstanding
Posted on Mar 18, 2025
For us, the most beautiful Quinta on Madeira. Away from the tourist crowds, in the heart of the Jadim da Serra, it has its own unique history and a wonderful garden. They grow a lot of their own vegetables and fruit. The hotel has an excellent restaurant, and the breakfast is exceptional. There's also a spa and wellness area with an indoor pool, jacuzzi, and sauna. Various massages are offered, and it's advisable to book a few days in advance. We stayed here last year and will definitely return. The excellent room service is also worth mentioning, with a welcome fruit basket and a small chocolate on the bed every day.
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6/10
Response from Property: Dear Guest, thank you for choosing our hotel for your holiday and for taking the time to write this wonderful review. We are delighted that you enjoyed your stay at Hotel Quinta da Serra. We would be pleased to welcome you back again in the near future. Kind regards, Jorge Reis