Estrada do Chote 4, Jardim da Serra, Madeira, 9325-140, PortugalView Hotel Details
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Guest Reviews of Bio Hotel - Hotel Quinta da Serra
8.9/10
Very Good
59 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.9
Service8.9
Cleanliness8.9
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All reviews(59)
Positive reviews(42)
Reviews with photos/video(14)
Negative reviews(3)
DaBob
Standard Single Room
Stayed in Oct 2022
Solo traveller
33 review
9.0/10
Great
Posted on Dec 3, 2022
Tranquil hiden gem beautifully setup in a quite valley.If u took a stroll at the front garden during the night , the smell of Eucalyptus is just wonderful.
Guest User
Stayed in Jan 2025
Couple
1 review
9.5/10
Amazing
Posted on Feb 17, 2025
Very good experience, it was a relaxing weekend and excellent for recharging energy. A welcoming and very beautiful environment
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Anonymous User
Stayed in Jul 2024
Couple
1 review
9.5/10
Amazing
Posted on Aug 28, 2024
Very nice and well-kept hotel, especially the pools, which are fantastic. There is also a sauna and a small gym. The breakfast is very abundant and there are also km0 products. The location is also very good: it is about 20 minutes from Funchal. Recommended!
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Akur
Standard Single Room
Stayed in Dec 2022
Solo traveller
1 review
8.0/10
Very Good
Posted on Mar 1, 2023
This is a very solid hotel. Magnificent eucalyptus trees and pool.
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Guest User
Standard Single Room
Stayed in Dec 2022
Solo traveller
36 review
10/10
Outstanding
Posted on Jan 30, 2023
Everything is great
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Coffebino
Stayed in Aug 2025
Travelling with friends
10/10
Outstanding
Posted on Sep 16, 2025
A very well managed hotel with excellent staff. Food was outstanding. We only spent one night there as we were on a hiking tour around the island but this place clearly stood out. Surely will come back!
Response from Property: Dear Guest, we really appreciate your comments and we are very happy that our Hotel meet your expectations. Looking forward to welcome you back soon. Regards Jorge Reis
Artyufftgff
Stayed in Dec 2024
Couple
2.0/10
Posted on Jan 26, 2025
Lovely hotel and gardens. Staying in January. No one in the hotel, no staff, no service , horribly depressing. Food! What can I say, if you want to experience strange combo, this is the place. If not run. I am 60 years old. Never wrote a review. But i though they was a first for any thing. PS Horribly expensive .
Response from Property: Dear Guest, We would like to thank you for sharing your opinion about our Hotel. We regret that we were unable to meet your expectations and we will take your comments with the highest consideration so that we can improve the points you mentioned. January it's our lowest season and sadly not so many people at the Hotel, in the oder hand it's the perfect time to relax and enjoy the facilities. Best Regards, Jorge Reis
Julian W
Stayed in Nov 2024
Solo traveller
10/10
Outstanding
Posted on Dec 31, 2024
I have just returned home having enjoyed a wonderful Christmas at this unique hotel. The situation and extensive gardens are truly stunning and the staff are highly professional and helpful. The food (I was on half board) was exquisite and the five course Christmas Eve dinner was a culinary tour de force. I returned to my room following a morning walk on Christmas Day to find three presents lying in wait: a madeiran molasses cake, a box of delectable biscuits and a bottled of the Quinta da Serra's delightful home-brewed cider, a lovely touch. The relative remoteness of the hotel may not suit all, but the hotel does provide an excellant shuttle service to Funchal and the 96 bus stop is right by the hotel if you fancy a trip to the beautiful fishing village of Camara de Lobos. I also took a short taxi ride to the Boca da Corrida viewpoint above the hotel with spectacular views over the Nuns Valley. The large indoor pool, jacuzzi and sauna are also superb. A memorable holiday! Julian White
Response from Property: Dear Guest, We do appreciate very much your valuable comments. We are glad to know that you had an enjoyable experience with us and we must say thank you very much for visiting us and for sharing your experience. It will be a pleasure for us to welcome you back again in a near future. Best Wishes, Jorge Reis
630yvetted
Stayed in Jul 2024
Family
4.0/10
Posted on Aug 2, 2024
upon arrival we were informed, that due to a rally (as in with cars) on our day of departure, the roads to the hotel would be closed. They didn't have the courtesy to let us know before we arrived, so that we could decide if we wanted to change the reservation. Consequence, we would have to leave an hour earlier to be able to catch our flight. We cancelled the 2nd night because of this, but didn't get a refund for stay or dinner. Dinner on our 1st night was great and the staff there as well.
Response from Property: Dear Guest, we take your comments into account. Every year the European Championship Madeira Wine Rally takes place on Madeira Island. There is one day that the road is closed and we always take every precaution to facilitate and serve our guests. The Hotel has two entrances, the main one that would be closed, and the secondary entrance. The secondary entrance the road was in normal circulation as informed to all customers in time so that they could choose how they could access or leave the Hotel. There was always the possibility of entering and leaving as desired. Regards Jorge Reis
Michael S
Stayed in Feb 2024
Couple
8.0/10
Very Good
Posted on Mar 9, 2024
A lovely hotel in a magnificent garden. The new part has been skillfully blended with the original British Consul's residence. A bit of a steep drive to get there. Upon arrival late at night, we were greeted by a receptionist who insisted that we settle the bill right away for the 2-night stay, although we had already paid for the first night a month ahead of our trip. Reluctantly, she accepted that we wait for check out. Apart from this difficult beginning, the stay was pleasant, the dining room offered varied and copious breakfasts with a variety of exotic fruit juices, and the bedroom and bathroom were large and well maintained. The dinner at the hotel restaurant, which uses vegetables and fruit from their own organic gardens, was also pleasurable.
Response from Property: Dear Guest, We do appreciate very much your valuable comments. We are glad to know that you had an enjoyable experience with us and we must say thank you very much for visiting us and for sharing your experience. It will be a pleasure for us to welcome you back again in a near future. Best Wishes, Jorge Reis
norap0815
Stayed in Nov 2023
Solo traveller
10/10
Outstanding
Posted on Dec 8, 2023
Great staff. Super friendly, especially the lady at reception. Amazing estate. Lovely room incl. fridge, electric kettle, slippers, bathrobe, plenty of towels, great beds. Slept like a baby and felt really good in this sanctuary. Didn't use the swimming pool, sauna or jacuzzi, looked amazing. Breakfast was great, too.
Response from Property: Dear Guest, We do appreciate very much your valuable comments. We are glad to know that you had an enjoyable experience with us and we must say thank you very much for visiting us and for sharing your experience. It will be a pleasure for us to welcome you back again in a near future. Best Wishes, Jorge Reis
Guest User
Stayed in Dec 2022
Couple
10/10
Outstanding
Posted on Jan 12, 2023
Fabulous place, peaceful, beautiful gardens, luxurious accommodation, excellent food even half board, friendly staff. Lovely pool, everything very clean and tidy. Highly recommended. Would definitely stay there again. Couldn’t ask for more.
Guest User
Stayed in Feb 2023
Other
10/10
Outstanding
Posted on Mar 15, 2023
Great looking place with lovely gardens you can walk around and enjoy. Old house (Quinta) with nice bar, library, games rooms and suites, connected to a modern building housing guest rooms and the french cusine resturant which also serves a thorough breakfast in the mornings. Also connected via an indoor passage is an Indoor pool/gym/spa. both the Restaurant and the Pool area feature lots of glass for vistas of the area and views of the gardens which also allows you to see the clouds roll over the hills. Car hire recommended for freedom, plenty of space in the car-park. Municipal buses also come to the hotel. It's possible to walk from the hotel up to some nice viewpoints and mountain trails. Very good quality hotel, only negative was that we felt the service in the restaurant could have been better as we felt like an afterthought being the latest sitting diners.
Response from Property: Dear Guest, We do appreciate very much your valuable comments. We are glad to know that you had an enjoyable experience with us and we must say thank you very much for visiting us and for sharing your experience. It will be a pleasure for us to welcome you back again in a near future. Best Wishes, Jorge Reis
Guest User
Stayed in Dec 2022
Other
6.0/10
Posted on Jan 31, 2023
We start with chanching rooms. Then was the bar not open after diner. Parasols were not setup by the pool. There was no barman by the pool. Reception was very kind. Diner we received first a wrong menu. They have a menu for all inclusief and 'normal' diner. To exepnsive for what you get, not 5 star worthy.
Response from Property: Dear Guest, Thank you for your feedback and for the time you have taken to describe your impressions. We apologize for not having met your expectations and we hope that your next visit will give us the opportunity to demonstrate the usual quality of our services. Best Regards, Jorge Reis
Guest User
Stayed in Dec 2022
Couple
8.0/10
Very Good
Posted on Jan 31, 2023
We stayed in Hotel Quinta da Serra for 3 nights during our roundtrip. The hotel looks very elegant, inside and out, and the location is very scenic. The staff is friendly and helpful. Our room was very spacious and clean, apart from the carpet that was responsible for a bit of a musty smell in the room Breakfast buffet as wel as dinner offer lots of variety, also organic, and are of a very good quality. Dinner buffet was a bit pricy though. On our stay we had quite a few difficulties driving to the hotel . Right now there's a new road, incl. tunnel being constructed, which will probably be accessable by January 2023, we understood. Until then guests of Hotel Quinta da Serra will need to travel the steep & windy roads (with wonderful views though) & accept the obstacles along the way.
Response from Property: Dear Guest, We do appreciate very much your valuable comments. We are glad to know that you had an enjoyable experience with us and we must say thank you very much for visiting us and for sharing your experience. It will be a pleasure for us to welcome you back again in a near future. Best Wishes, Jorge Reis