La Quinta Inn & Suites by Wyndham Charleston Riverview

This was the first time I booked a room at this hotel, and it will be the LAST! On arrival, I noted an odd odor in room 331, but, as I had many events planned, I deposited my bags and left the room, making a mental note to obtain an air freshener. Upon my return later that evening, the odor persisted despite the Febreeze I had purchased in my attempt to neutralize the odor. Finally, at 3:00 am the next morning, I came awake, unable to bear that horrible smell any longer. It was then that I was finally able to determine the nature of the odor: musty, damp carpet! I immediately attempted to contact the front desk to request a better room, however, there was no answer after numerous attempts. The phone simply rang and rang, unanswered by any staff member. Undeterred, I put on my bathrobe and made my way downstairs. After I found the attendant, she offered to provide me with another room "sight unseen" despite my insistence that I would need to inspect the new room before accepting the space. She was apparently concerned that once I inspected the new room, and, perhaps, contaminated the space (my paraphrase), her staff would then be required "to clean two rooms instead of one." I then insisted that this staff member accompany me to inspect the new room, in that case, so that she could then bear witness to any problems that may be present without my being required to make another vain attempt at contacting her. After we made our way to the new room, I stopped and attempted to hand the card key to the staff member. I did this after seeing the condition of the door, (i.e. peeled, chipped paint). The staff member refused to take the card key. I then opened the door and inspected the room. The peeling paint of the room's door matched the chipped enamel of the bathtub which was poorly concealed with cheap white paint which was wearing away. Overall my impression of this "hotel" is that it is shabby, poorly maintained, improperly staffed, and inadequately managed. The rooms are decrepit, unclean, smelly, and sorely in need of attention. Prior to this experience, I had pre-booked another room at this same establishment for a time in the future when I would again be traveling to Charleston. Following this terrible experience, however, I subsequently canceled that booking. I will NEVER book a room from this company again.

Good stay, great view from the Charleston Marina. Hotel is clean; staff team is friendly and good price. Definitely it was a good choice!

Double Booked my room came back to hotel after working to find other people in my room. Unacceptable

The staff was very friendly. The room needed to be clean much better and updated mold around the tub the sink stopping up the ceiling peeling dirt on the air vents, with a unpleasant odor in the room.

The staff totally ignored our request for another hair dryer. Not sure what issues were but hair dryer in room just went out. I asked twice for hand held or replacement and they said it would be replaced yet we never saw anything.

Our door would hardly open, mold in the bathroom, multiple stains on the light covers, so much rust on the light figures. Bed were also terrible.

Very worn and run down. Paint peeling on exterior doors. Corrosion on base of light fixtures. TV did not work properly. The room was in great need of being updated.