Upon checking in, there was some noise in the room that affected my rest. After contacting the front desk, they smoothly arranged a room change, so the issue was handled with decent efficiency. However, the laundry service was disappointing as my clothes were not cleaned properly and still had stains on them, so this service definitely needs improvement. The bathroom facilities were good, and the overall environment was clean. The staff were friendly and actively helped resolve any issues that arose. Overall, the experience was moderate. I hope Hotel Thrive, A Tropical Courtyard can improve the quality of its laundry service. When checking out, I discussed the laundry issue with the front desk, and they gave me a 50% discount on the laundry fee, which I appreciate as a positive resolution.
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