Marco Polo Hotel Gudauri Reviews

NEVER TO COME BACK! It is my third time at the hotel, and while the first time was absolutely excellent, every time ever since was a worse experience than the previous one. I must say though that this third experience was beyond awful, with the worst possible service. I can safely say I would never come back to the Marco Polo again. First, prices went up ridiculously, the service in the restaurant deteriorated, its menu changed and not for the best, and the dishes prices went up for no reason. But the worst part was the service of the hotel staff and and the unbelievable attitude of the hotel manager: I made a booking for 3 people in the room, however, when we arrived at 3am, the room was smelling with sewage and set only for 2. There was nothing they could do according to them, so we had to pass the night in a stinky room. All complementary stuff in the room (like coffee) were not refilled along our stay, even though the hotel clearly stated that they will. But the most upsetting experience was the blunt lie of the hotel manager when I asked to *pay* for a late check out. The manager, named Guga, had insisted that there was no availability whatsoever at the hotel (and suggested to me and my kids to take a shower at the spa..). As I found this very hard to believe, I immediately checked online and managed to make a reservation on the hotel website! When I went back to him with the reservation, he even had the nerve to deny. No apologies or regrets. So unfortunate to see how one manager turns a great hotel to such a low level institution. But not to worry - Gudauri has many other options in that price range, and I’m sure that their quality is superior to the Marco Polo. To resume - absolutely do not recommend.

It’s awesome and 5 star hotel and also service great. They arranged great breakfast for vegetarian

good for family trip i love it thank for ur servis see u soon trip

hotel is nice but little old, big landscaping, breakfast is good, but not buffet at that time bcz not many guests, they served to table. staff very friendly, speak English. we went end of October, so no snow, no lift service. better to go gudauri after December till march if you want to see snow and activities.

We really liked it, the photo shows a room with a view of the ski slope

One of the best hotels on the slope. Located next to the cable car (50m). The hotel has a swimming pool, hamam, sauna, massage, bowling, billiards, outdoor pool with warm water. Decent restaurant.

I've been here twice, and each time I stayed for a few days. It's very convenient to have access to the ski resort right outside the back door. Everyone in the hotel has a very good service attitude, is enthusiastic, and professional. Only a female employee in the restaurant downstairs who should be the manager is very unfriendly to guests and has an extremely bad attitude. She was still mean to us many times in the restaurant, and her mood for traveling was affected by her.

The room facilities are very good and the hygiene is also good.

The location is close to the ski lift, the room is good, new, beautiful view from the window, the cleaning is not 100 percent, they took the dishes, forgot to put in a new one, even after calling the reception they didn’t bring it, I had to ask the cleaners in the corridor. Didn't get new capsules for the espresso machine. The breakfast is good, the hotel has a sauna (only Finnish) and a swimming pool with mountain views (included in the price), the jacuzzi did not work. Billiards, bowling, bar for an additional fee, conveniently located in the hotel. We booked a hotel for the sake of a kids club, upon arrival it turned out that there was no babysitting, there was just a playroom in which there were practically no toys ... The reception staff was pleasant, ready to help.

Pretty good and convenient

very good. good

房間不錯 早餐很好

The Good. The hotel is situated right next to the chairlift that goes to the top of the beginners' green slope. It has its own rental shop on floor 1 that has knowledgeable and friendly staff. The hotel provides lockers for your clothes and ski equipment. You need to leave an ID. The shop takes CC. Lift passes can be bought just by the chairlift. The lobby has plentiful chairs, some books to read, some games behind the front desk, and several ATMs as well as a photo desk. There is a ski shop and a bank. There is a large restaurant where breakfast takes place. There is also a bar with an English Georgian menu and reasonably trained staff. Just off from the lobby by the lifts is access to a 4 lane 10 pin bowling centre, some pool and billiards, 2 table tennis tables and fussball. The indoor pool is lovely, and the indoor padel tennis is great. The front desk staff were polite and spoke fairly good English. The key cards worked all the time, unlike other hotels. The lifts are fast and frequent..although the top floor call button only has an up??? The 40" tv in the room was very easy to connect a firestick to. There was a nepresso machine in the room. Teabags, sugar, coffee, 2 glasses, 2 teacups, and saucers. There was an empty mini fridge. The bathroom had been renovated and was very clean. The shower was powerful, spacious, and hot. There are lots of shelves in the room. An iron and ironing pad, safe, drawers. Toothbrushes, vanity kit in bathroom. Soap and shapoo/conditioner in bottles fixed you wall Adequate European plug sockets, standing lamp. Breakfast was adequate with the visual spread of bread, meats, cheeses, yoghurt, some hot dishes, etc. Toaster, juices. The hotel provided NYE entertainment for young children from 7 to 9. Magician, games, santa. They booked a UK band..the Alleycats, who were great. The new GM, Nike, is passionate about making changes and is aware of some of the issues with the hotel. I feel that he will drive change in the hotel. He acknowledged that the staff should reply to guests with, "Let me find soneone who can help you" rather than "NO."The hotel replaced our nespresso machine with a Lavazza machine and supplied pods. They provided a complimentary bottle of wine and note when addressing my concerns about the room and mattress. The room service phone was answered promptly, and the delivery was swift. Corridors were cleared of plates quickly. The view was impressive from the balcony.room is clean, and room service/cleaning is good. The BAD There was no concierge, porter to carry our luggage on. However, one of the security guards helped. The hotel is a little dated, and opened in 1988, the corridors are a little dark. The junior suite we were in is rather dated and had a staircase to the upstairs area that had a double bed, 4 shelf tv cabinet, approx 40" LG tv on the wall The Internet did not require a password, but the max speed in our room was 9Mb/s, and movies on the firestick buff

Comfortable room, helpful desk staff. Gym was useful but not very well stocked and opening hours were limiting. Food was fine but lots of the local options were not available, which was frustrating. The biggest disappointment was that a member of the party left behind a small soft toy and when we called to ask for it to be sent on to our next destination, we were told that it hadn’t been found. No efforts were made to try and locate it and it’s sad that lost property is not handed in