Imperial Suites Serviced Apartment Reviews

Right in the center city. Unit complete with all the facilities. Super easy check in & check out. Most frequent place we book during our business visit in Kuching. The best.

Great location. Got parking space. Great for travellers with own transportation.

Spacious room, good for family and group, really satisfied, will book again

quite good & statisfy

Stayed for many times. I like this place so much. Suit for families.

The accommodation offers excellent, friendly and efficient staff service, ensuring a smooth and enjoyable stay for guests. (Spacious,clean, comfortable).

Nice place & strategic location

I appreciated the facilities provided, as they were well-maintained and comfortable. However, I was disappointed with the level of customer service. The staff were not as friendly or understanding as I had hoped. After a long journey driving from afar, I was unable to respond to their WhatsApp messages promptly. While I acknowledge this was my oversight, the way the situation was addressed felt unnecessarily harsh. A more considerate and empathetic approach would have made a significant difference. I hope the management can foster better understanding and kindness towards their guests in the future.

the room is beside the rubbish room and its a very corner unit with no windows. The bed sheet got blood stains.

The best home stay I have. Highly recommend to who are looking for the big group visitors. 5 rooms in a unit. Comfortable and clean.

Stayed here for 2 nights.. check-in and check out handled by a lovely host from the guard desk. The unit is labelled as a master bedroom as it has a bedroom + bathroom+ kitchen without a living area (sofa) which was enough for us. So we had to eat on the floor lol The bedroom area doesn't have a window which is fine as it is a place to sleep. The windows are actually at the kitchen area,which is facing the inner part of the building (facing other units). But it was bright as the unit is on the highest floor. This type of unit is actually isolated and located within the service lift compound. Another suggestion to improve the unit would be getting a small microwave and put it on the top of the fridge.

Clean, good facility and very spacious room. Perfect place for family, amazing view from our unit. Great location attached the shopping mall. My family very enjoyed and satisfied stay in Imperial Suites. I will come again for next vacation.

Customer service at lobby only available until 10pm, and most of the time doesn’t have anyone there to entertain.

Everything is good. But few item need improve. Couch cleanliness, feel itchy if laying on it. Wifi signal bad, need improve.