Imperial Suites Serviced Apartment

Bad service and dirty, wall fall of

The sanitation is too bad. I booked a room for five nights and was asked to change rooms on the second night. The reason was that they were going to receive Indonesian guests. I am really dissatisfied. Not recommended!!!

5 star all the way. Excellent apartment. Spacious. Gym, sauna, steam room, pool. Really great. Massive mall in the same building. Food court and shops and pharmacy and groceries and the rest, and more. Loved it.

Unfortunately, the photos on the site didn’t match our expectations. As a first timer booking here, it wasn’t so good. This one room suite is fine for a 1 night stay but it is very small/tight to move. In the details there’s stated dining room/washing machine but the room was super tiny that the original facilities are already packed. Wifi didn’t work the whole night. The staff was quick to check but after that it still didn’t work so end up having to buy data to do work which was the reason for staying the night. The room was a bit dusty when i came too. There is no free parking for 1 night stay as told when checking in, so limited access card given (no access to parking space). Would probably not book this type of room again next time. A bit too below expectation. Would definitely ask more questions before booking next time, cannot trust photos given blindly.

Not yet check in, because no consideration. We come from Sibu, at 12.20 midnite, tapi tidak dilayan booking already made at 9pm. Heavy raining from Sibu sampai Kuching. Delay sampai. Duit burn mcmtu saja.

Bit delay check in process, room spacious but need more cleaningness.everything good. During my stay,room aircond leaking on top of the door, my kids almost fall because of the slippery floor. Overall, like the apartment. So good. 7/10.

The service staff is very friendly, and the place is clean and peaceful.