Grand Hyatt Kunming

I would like to commend the exceptional service provided by the hotel staff during my stay. When I found that my foreign mobile data had run out, leaving me unable to use AliPay for payments, the staff went above and beyond. They took the initiative to walk to a shop outside the hotel to verify the situation, which I truly appreciated. Thanks to their suggestion, I was able to visit a nearby bank and successfully withdraw RMB. Their efficiency was evident from the moment I arrived by taxi until my baggage was delivered to my room. I am grateful for their support and professionalism throughout my stay. Thank you for making my stay so positive .though I just ordered 2 boiled eggs they kindly accommodate me with combination of veg  , Though I request for fruit bowl which is not available at room service , they manage to give me with a compliment . and the price is reasonable for room service .  by local eatery if you turn left from entrance walk down the stairs . And their shopping mall is connected through third floor . I manage to do some last minute shopping at supermarket to bring back as souvenir . The gym is fully equipped and high tech . Highly recommend this hotel .

The hotel is new, the location is strategically inside the city and it is very convenient to explore the surroundings. What really stood out to me, though, was the exceptional service from the concierge staff “Bianca” and “Nancy”. They were not only friendly and helpful but also proactive in ensuring everything was perfect. I especially appreciated how they consistently followed up to make sure our needs were met. Highly recommended for both leisure and business travelers.

Grand Hyatt is strategically located in Kunming city, it has an underground access to metro and a walk link to shopping mall. The room is spacious and toilet is well designed. In-house movies and tv channels are plenty to choose. The hotel’s facilities such as indoor pool, gym and steam room are clean and usable. Price is a bit high, as our room does not cover breakfast. Suggestion:- - provide some Chinese tea bag - if room was booked with kids, pre-prepared extra towel and toiletries will leave a personalised impression to hotel guests - liaison with shopping mall not to close the gateway to hotel access link too early when the mall is closing at the end of day, otherwise hotel shoppers have to walk around big round the building to return.