Wyndham Garden KunMing PanLong

The hotel is very new, the front desk staff are very enthusiastic, and the location is also very good. I like it. I will choose here next time I come to Kunming! I left something in the hotel, and the staff also contacted me very carefully. I forgot to take pictures. In short, it’s very good!

I am really speechless, here are the spoilers: 1. When I arrived at night, there was no waiter to help with my luggage. I went to the front desk and called for help. There was no proactive service awareness; 2. The front desk who took me to the room took me to the wrong room. New here? The training was not done well; 3. I called the front desk to ask how to turn on the air conditioner. I was told very bluntly: "Just shout to the room to turn on the air conditioner." Then I tried but there was no response. I called again and asked the room attendant to come and turn it on. After about 40 minutes, the waiter came and said to the bedside, "Xiaodu, Xiaodu, please turn on the air conditioner." The front desk staff could have just told us directly, why was it so cumbersome? The service attitude was stiff, the response to customer needs was not timely, and the coordination with the room staff was not smooth; 4. When I had breakfast the next morning, I asked the staff waiting at the employee elevator next to me because I was not sure of the floor. I looked down at my phone and said "hmm", and that was it. When the elevator we were taking was about to close, she ran over and half of her body came in to grab the passenger elevator. I quickly held down my hand for fear of squeezing her. Who knew that she looked up and didn't respond or apologize. We all felt puzzled and didn't know what was going on; 5. The restaurant service staff had no smiles throughout the whole process, and there was no smiling service. The chefs, maintenance personnel and waiters blocked the way to pick up the food. They would not take the initiative to avoid seeing the guests coming over, as if no one was around and treated you as air, which made people very uncomfortable. The food was basically cold, even though there was a warming stove; 6. I can't complain about the hygiene of the follow-up stay, so I just put the picture up; 7. The linen cart in the corridor has been left there, and the staff will not push it away; 8. It's hard to describe how a five-star hotel is managed like this.

This is my first time staying at this hotel. Although I have read some reviews, I am still a little uneasy. But from the moment I entered the hotel, I felt at home. The beautiful receptionist at the front desk was very enthusiastic. She took the initiative to upgrade the room and introduce the layout and facilities of the hotel. The procedures were also very skillful and quick. The hotel is very new and well-equipped. It has a laundry room, a gym, and green plants. The overall environment is very good, very clean and hygienic. I, who am picky about hygiene, feel at ease using it. The breakfast is quite rich, with both Chinese and Western food, as well as local Yunnan specialties, which makes people's appetites whet. In general, I am very satisfied and will stay at Wyndham next time! Thank you for your thoughtful service!

The hotel opened not long ago. We were getting married, so we went to the hotel to see the room in advance. Manager Gao received us warmly, gave us a detailed explanation throughout the whole process, and recommended a suitable room type for us based on our number of people and scene requirements. After confirming the room type, he also thoughtfully arranged red bedding and flowers for the bed, and carefully helped to arrange the new room supplies, always paying attention to our needs. The layout of the hotel room is also very good. It is as warm and festive as home, which is the effect I want. Recommend it to friends who are planning to get married.

The lobby is tall and luxurious. When I checked in, the front desk helped me upgrade the room type. The executive room was very large. The hotel service was very good. The breakfast was a bit monotonous. It would be more perfect if the food was richer. Overall, it was a pleasant stay.

This stay experience was really great! The hotel environment is very clean and tidy, the room is warm and comfortable, the bedding is soft, and I slept soundly. The staff's service attitude is particularly good, making people feel at home from check-in to check-out. The breakfast is rich in variety and tastes great. The location is also very convenient. There are many restaurants and attractions around it within walking distance. In short, I was very satisfied with this accommodation experience and will definitely choose here next time! Highly recommended to everyone!