Hotels in Downtown Area, Kunshan

Great stay. Very good location with a mall right behind the hotel. Rooms are spacious and clean. Only area of improvement would be the doorman services on the first day we arrived. This is the first time at a luxury hotel which I’ve stayed in that when we arrived the doorman made no effort to open the taxi door or help us with our luggage. However it was probably a once off incident as for the rest of our stay there the staff have all been amazing and helpful.

This is undoubtedly the top hotel in Kunshan, located right in the heart of the business district. It's an imposing high-rise with a luxurious interior. The staff service was exceptional, meeting all my check-in requests and benefits. While I initially intended to give a perfect score, I've decided to offer some honest and valuable insights for future guests. On the positive side, all the staff were very dedicated. I'm not one to demand over-the-top smiles, greetings, or luggage service often hyped online; I'm perfectly capable and appreciate genuine service. The front desk staff were warm and answered all my questions, and I was satisfied with their adherence to basic service standards. The concierge staff were very approachable, and a particularly responsible and attentive male front desk staff member on the night shift really went out of his way to help me resolve an air conditioning problem. I'm genuinely grateful to him. However, there were frustrations post-check-in. If you're driving, be warned: parking is a nightmare. By 8:30 AM, many spots are already taken because this popular integrated entertainment and shopping complex draws countless local families. The narrow aisles often lead to cars meeting head-on, requiring considerable driving skill. Sometimes, a car attempting to park can block an entire row, leading to impatient waits. Given that the hotel shares its underground garage with the Golden Eagle commercial complex, parking is extremely challenging. As for surface parking, it's virtually non-existent for guests, so underground is your only real option. I also checked with a staff member who confirmed that from Friday evening to Sunday evening, parking spaces are essentially a scramble. Hotel staff acknowledged their helplessness, stating it's beyond their control. Therefore, driving guests should seriously consider this. Another crucial point: if you plan to leave, remember to register your license plate at the front desk. You won't need to re-register if you return within two hours, but you will if you exceed that. Here's the most vital piece of information: the express elevator to the 29th-floor lobby is located in **Parking Zone D**. I repeat: Zone D, Zone D, Zone D! Parking near Zone D is extremely convenient, yet it's incredibly difficult to find. Upon entering the underground garage, Zones A, B, and C are immediately visible, but Zone D is hidden away in a dimly lit, winding section – you'd be lucky to discover it. The hotel, if truly guest-centric, should install clear, separate fluorescent signs to guide guests directly there. Currently, the underground parking only vaguely points to 'Hotel' with an arrow, with such signs haphazardly placed in Zones A, B, and C. Unless you've visited ten times, finding your way for the first time is a complete blind guess. My second point concerns the air conditioning. I spoke with an engineering staff member who explained that the room's AC is centrally controlled, meaning the temperature cannot be freely adjusted. As people have varying temperature tolerances, those sensitive to heat might find this an issue. That evening, I made two requests to the front desk to lower the AC by two degrees. They were very responsive, and I wasn't the only one with this concern; I overheard similar feedback from other guests. To be fair, I was somewhat prepared for this, as Ctrip reviews already highlighted 16 negative comments about the AC, indicating a well-known, concentrated problem. To elaborate, in my room, the AC consistently displayed 25°C. Although the control panel allowed setting it as low as 16°C, the actual temperature never came close. Aside from controlling fan speed, the lowest temperature we (and other guests) managed to achieve, after persistent requests, was 23°C – this required manual adjustment by an engineer at the central control. This implies that normally, the room would hover around 25°C, making it quite stuffy and uncomfortably warm for me. While some might prefer this, those sensitive to heat should seriously reconsider. To reiterate, after communicating with the front desk from 8 PM, the temperature only dropped to 23°C by 3 AM, then reverted to 25°C by 8 AM the following morning. I acknowledge the hotel's need for cost control and strategic planning, but I strongly disapprove of saving expenses by restricting guests' ability to adjust AC temperatures, relying solely on backend central control. Furthermore, with sealed windows, I find this rather inhumane, especially during the height of summer, don't you agree? Everything else was truly excellent. The shower had great water pressure, and having two vanity sinks was convenient for two people to use simultaneously for brushing teeth, washing faces, or even hand-washing clothes. There was also an extra duvet, and the sofa was comfortably soft, big enough for one person to lie down on. The interactive on-demand TV offered a vast selection of blockbuster movies; I thoroughly enjoyed watching two Avengers films. My only minor gripe was the TV size – it felt a bit small. In this day and age, anything under 55 inches in a 5-star hotel just feels a little... modest, haha. Additionally, some room types include complimentary use of a Mini 8 and late check-out, though these perks are dependent on one's Ctrip membership tier and aren't universally available – still, I appreciate them. I didn't partake in the hotel breakfast as I slept in. If I have the opportunity to book a room in Kunshan again, I'd consider adding breakfast, *provided* I'm not roasted alive by the AC, haha. That concludes my review. I hope these insights are helpful for future guests. My perfect score goes to the night shift front desk staff – thank you for preventing me from waking up in a sweat. I'm truly grateful.

I arrived late at night and, hoping to get some extra sleep, asked the staff to arrange a quiet room. The front desk assistant, Ms. Qi, was very responsive and the room was well-appointed. I slept very comfortably. [Strong] The entire check-in process was incredibly pleasant and reassuring. The room layout was exactly what I loved—it was new, simple, and stylish. I was completely satisfied with my stay and highly recommend it! I didn't expect it would be so good even though I booked it casually. I loved the hands-free Xiaodu smartphone in the room. The TV was also quite large. The bed was also comfortable! The breakfast was also plentiful. This is a perfect hotel! Highly recommended! [Strong] [Strong] [Strong]

I booked a hotel package on Ctrip that included breakfast and a buffet dinner, and it was excellent value for money. The restaurant staff were also incredibly warm and attentive. During dinner, they were prompt in clearing plates and refilling the buffet. At breakfast, they even helped serve hot items like noodle soup and wontons from the live cooking station. Highly recommended!

This is a great hotel, centrally located in Kunshan and right opposite a magnificent, huge wet market. There are also plenty of eating options nearby and a park behind the hotel which make the setting ideal. The room is fine without being luxurious and the breakfast is also perfectly adequate, Chinese style. There is a beautiful outdoor area adjacent to the breakfast lounge, perfect for children to play while parents relax in the sun. Service is friendly and I would heartily recommend this hotel.

The hotel is nice and clean, but it is a little old and the facilities are a little outdated. It feels like a hotel designated by the government for hospitality. The hotel is in a good location, a quiet place in Kunshan. It is very convenient for travel. When I checked out the next morning, I had a bowl of Kunshan specialty Aozao noodles on the first floor of the hotel. It was delicious. I went there at 6:30 just when the noodle shop opened and ate the first soup noodles. Great 👍🏻 I will stay there again next time I go to Kunshan.

The room is clean, there is no smell, the elevator is fast and convenient to manage very well, no need to wait for a long time. I like the style of the hotel the most. Toothpaste, shampoo, shower gel, hand sanitizer are orange flavors, and the price is high. Ctrip booked to enjoy upgrades, late check-out and other services. You can also do laundry and exercise.

The experience of this stay is quite satisfactory! As soon as you step into the room, you can feel that the room is clean and tidy. All kinds of facilities are not only brand new and fully functional. From comfortable bedside products to brand new bathroom equipment, it makes people feel more comfortable. In particular, we should pay attention to the hotel's waiter Luna.Gong! She is not only beautiful, but also warm and thoughtful. During my stay, she was able to respond quickly and respond to all kinds of problems I encountered. What impressed me most was that I accidentally left the mobile phone charger in the guest room when I left the store. After she found it carefully, she took the initiative to contact me and help send it back. Such intimate and professional service is really heartwarming. Recommend this hotel, I believe that you will definitely get an unforgettable stay here!

I took the train from Shanghai to Kunshan. Need to take a taxi which is cheap to the hotel from the train station (about 12-15 minutes). The hotel room is very spacious, the toilet is very nice and clean with a heated toilet seat. The breakfast choices is alright. The hotel is about 5-10 min walk to a shop center. There is a convenience store (Family Mart) beside the hotel thus you can get snacks, coffee and drinks easily. Overall I had a good experience staying here, will definitely consider staying in Mercure Kunshan again if I were to have business here.

The room in the newly opened hotel is quite good, but the door is too heavy. I heard from the staff that it is for sound insulation. The solid wood door is relatively heavy. The air conditioning is turned on very high, which happens to be my fear of heat. I woke up in the middle of the night because of the cold. Overall, the price is worth it. Zhang Yu at the front desk is nice and has a good attitude.