MIMARU Kyoto Shinmachi Sanjo Reviews

Response from Property: Dear Guest, Thank you very much for choosing to stay with us and for taking the time to share your wonderful feedback.We are delighted to hear that you enjoyed your stay, liked your room, and found our service helpful.We hope you created many great memories during your trip to Kyoto, and we are honored to have been a small part of your experience.We look forward to welcoming you again on your next visit to Kyoto, Osaka, or Tokyo at any of the MIMARU locations.Kind regards, MIMARU Kyoto Shinmachi Sanjo Travel Partner Team

Response from Property: Dear Guest,Thank you very much for choosing to stay with us and for sharing such a wonderful review.We are truly delighted to hear that you and your family enjoyed your stay, especially the sakura-themed bingo and the play space in our common area. It’s always our goal to create a fun and welcoming environment for guests of all ages, so we’re especially happy to know your children loved the bunk beds as well.We also appreciate your kind words about our staff. Providing thoughtful and attentive service—such as assisting with sharps disposal requests and making luggage delivery as smooth as possible—is something we strive for every day.It’s great to hear that you found our location convenient yet peaceful, with easy access to the subway.Thank you again for your kind feedback. We sincerely look forward to welcoming you and your family again in the future.Kind regards,MIMARU Kyoto Shinmachi Sanjo Team

Response from Property: Dear Guest,Thank you very much for the top score.We're glad to hear you appreciated your stay with us.We hope you will choose us again for your next Kyoto trip!Kind regards,MIMARU Kyoto Shinmachi SanjoTravel Partner Team

Response from Property: Dear Guest,Thank you very much for the top score and for taking the time to give us your impressions.We're very glad to hear you appreciated your stay with us and that it was perfect for your family!We hope to see you again for your next Kyoto trip!Kind regards,MIMARU Kyoto Shinmachi SanjoTravel Partner Team

Response from Property: Dear WongKaren,Thank you very much for staying with us and for sharing such a detailed review.We are delighted to hear that your children enjoyed the Pokémon-themed room and even the Poké Ball utensils! It’s wonderful to know the in-room washing machine and detergent were helpful during your stay.We are sorry to hear about the sharp table corners and the inconvenience caused. Your feedback is very valuable, and we will share it with our team to see how we can make the space safer and more comfortable.We are also glad you felt warmly welcomed by our staff — especially our Hong Kong team member. We will be sure to share your kind words with him.We hope to welcome you and your family back for another fun and comfortable stay in the future.Best regards,MIMARU Kyoto Shinmachi SanjoFront Desk Team.

Response from Property: Dear Valued Guest,Thank you very much for your excellent 9.5 rating and for sharing such wonderful feedback.We are truly delighted to hear that your experience was fantastic and that you felt well taken care of throughout your stay. Your kind words about our team mean a great deal to us, and we are especially pleased to know that Arisa and Thinh were able to assist you so attentively. They will be very happy to hear your appreciation.It is our goal to provide warm, multilingual, and heartfelt service, and we are glad this helped make your stay enjoyable and memorable.Thank you again for choosing to stay with us. We sincerely hope to welcome you back in the near future.Warm Regards,MIMARU Kyoto Shinmachi SanjoTravel Partner Team

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your feedback.We are pleased to hear that you enjoyed our convenient location near restaurants and shops, and that your stay was comfortable for your family of six.We appreciate your comment regarding the parking fees. Since our hotel does not operate its own parking facility, guests must use nearby public parking lots, which can indeed be costly depending on the area. We apologize for any inconvenience this may have caused.Thank you again for staying with us, and we hope to have the opportunity to welcome you and your family back on your next visit to Kyoto.Warm regards,MIMARU Kyoto Shinmachi SanjoTravel Partner Team

Response from Property: Dear Guest,Thank you very much for the top score and for taking the time to write us a comment.We are glad to hear you appreciated your room and the hotel's location.We hope you will choose us again for your next Kyoto trip!Kind regards,MIMARU Kyoto Shinmachi SanjoTravel Partner Team

Response from Property: Dear Valued Guest,Thank you very much for staying with MIMARU Kyoto Shinmachi Sanjo, and for taking the time to share your feedback.Regarding the room charge, please note that your reservation was made under a “2-person only plan.” This plan offers a discounted rate and, as clearly stated, cannot be used for more than two guests—including children. For stays with more than two people, the standard plan must be booked.When we received your reservation, we sent you a confirmation email explaining that the plan is limited to two guests, but unfortunately, we did not receive a response.In addition, your check-in took place after our front desk hours (7:00 AM–10:00 PM). At that time, only our night security staff were available, and they can perform only limited check-in procedures.The following morning, once our front desk team was available, we tried to reach you by email and phone several times but were unable to get in touch. Please note that the additional amount charged was not for an “extra person fee,” but rather the difference between the 2-person discounted rate and the regular room rate.If you have any further questions or concerns, please do not hesitate to contact us directly.Best regards,MIMARU Kyoto Shinmachi SanjoFront Desk Team

Response from Property: Dear Valued Guest,Thank you very much for staying with us and for leaving such a wonderful review!We’re delighted to hear that your family enjoyed the Pokémon Room and that you were satisfied with our location and service.It’s also great to know that our front desk staff could be of help during your stay.We truly appreciate your kind words and hope to welcome you and your family back again soon!Best Regards,MIMARU Kyoto Shinmachi SanjoTravel Partner　Team

Response from Property: Dear Anonymous_Traveller,Thank you very much for the high score and for taking the time to give us your impression.We are glad you appreciated our location and our staff.We're honored to hear that you highly recommend us.We hope you will choose us again for your next Kyoto trip!Kind regards,MIMARU Kyoto Shinmachi SanjoTravel Partner Team

Response from Property: Dear Guest,Thank you very much for choosing to stay at MIMARU Kyoto Shinmachi Sanjo and for sharing your valuable feedback.We are delighted to hear that you were satisfied with your stay. Our hotel is located in Shinmachi Sanjo, within walking distance of attractions such asNijo Castle, the Kyoto Imperial Palace, Shijo Street, and Nishiki Market. It is also easily accessible to Kyoto Station without the need for transfers.As an apartment hotel, we offer rooms with kitchens and more spacious layouts compared to traditional hotels.In addition, each room is equipped with a washer/dryer, making our hotel particularly suitable for families and groups, and providing a comfortable environment for both short and long stays.Lastly, thank you for your kind words about our front desk staff. We will continue to strive to provide excellent customer service to all of our guests.Once again, thank you for staying with us, and we look forward to welcoming you again in the future.MIMARU Kyoto Shinmachi SanjoFront Desk

Response from Property: Dear Jim,Thank you so much for your kind review! We're thrilled to hear that you and your family enjoyed the Pokémon-themed room and that it brought so much excitement to your kids. It's also wonderful to know our associates helped make your stay even more pleasant. We truly appreciate your feedback and hope to welcome you back for another memorable stay soon!Best Regards,MIMARU Kyoto Shinmachi SanjoFront Desk Team.

Response from Property: Dear Guest,Thank you for taking the time to share your experience! We're delighted to hear that you and your family had a pleasant stay with us. It's wonderful to know that our front desk team made a positive impression and that you found the room clean and the beds comfortable. We're also glad the in-room washer and dryer were added to your convenience. We hope to welcome you all back on your next visit!Best Regards,MIMARU Kyoto Shinmachi SanjoFront Desk Team.