Garrya Nijo Castle Kyoto - Banyan Group Reviews
Garrya Nijo Castle Kyoto - Banyan Group
180 1 Ichinocho Nakagyoku, Kyoto City, JapanView Hotel Details
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Garrya Nijo Castle Kyoto - Banyan Group Guest Reviews
4.5/5
Great
50 Reviews
Verified reviewsLocation4.5
Amenities4.4
Service4.6
Cleanliness4.6
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All Reviews(50)
Positive reviews(48)
Reviews with photos/video(11)
Great service(12)
Awesome rooms(9)
Loved the view(5)
Breakfast was average(5)
Convenient location(5)
Negative reviews(2)
Guest User
Deluxe Twin Room
Stayed in Mar 2024
Solo travellers
1 Reviews
Posted on Apr 4, 2024
The location is relatively remote and there is no place to have breakfast nearby (you won’t be able to book breakfast if the hotel is later)
The hotel is small, expensive but does not provide the service it deserves... On the first day I checked in, I found stains on the bed and my skin was itchy after sleeping... The next day I found that the teacups were not washed...
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Anonymous User
Deluxe Twin Room
Stayed in Feb 2024
Family
20 Reviews
Posted on Feb 17, 2024
Some of the breakfast was not up to standard! The room was okay too! Overall it is a small hotel! As soon as you enter the hotel door, you will be amazed by the beautiful scenery! But one stay is enough!
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Response from Property: Dear anonymous ユーザー, thank you for your valuable comments and suggestions. Your evaluation plays an important role in our progress. We regret about the breakfast. In order to meet the needs of various tastes, we will continue to improve and enrich the variety and quality of breakfast. At the same time, we are continuing to improve hotel facilities and services, hoping to bring you a better stay experience. Thank you for your compliments on the beauty. Regarding the affirmation that "you will be amazed by the beautiful scenery as soon as you enter the hotel door", this is exactly what we have been working towards. We look forward to welcoming you again with more beautiful scenery and better services. We are sorry that your experience did not fully meet your expectations, and we hope to have the opportunity to serve you again and demonstrate the improvements and progress of our hotel. Thank you again for your feedback, let us make progress together, and look forward to your visit again. Sincerely, GARRYA Nijo Castle Kyoto Management Team
Guest User
Deluxe King Room
Stayed in Feb 2024
Couples
2 Reviews
Outstanding
Posted on Feb 19, 2024
The hotel staff are very attentive, especially the front desk staff, including the manager and the team, who take good care of the guests' needs and make the guests feel at home.
The location is located in the center of Kyoto, close to Nijojo-mae Station, making it easy to access various sightseeing spots.
There are many specialty shops around the hotel, as well as delicious skewers and ramen shops, and there are also many convenience stores.
I will choose this hotel again if I go to Kyoto in the future.
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Guest User
Deluxe King Room
Stayed in Feb 2024
Couples
4 Reviews
Posted on Feb 12, 2024
Let’s talk about the shortcomings first: 1. The big bed is made up of two small beds. It’s hard to imagine that this five-star hotel is like this. Moreover, the mattress is very thin and the hole in the middle gets bigger the more you sleep on it, and the mattress is pushed to both sides.
2. The air conditioner will make a buzzing sound after being turned on for a while. I have reported it to the hotel. I wonder if they will fix it.
Let’s talk about the advantages: 1. The service is very, very good!
2. It’s only a 300-meter walk next to Nijo Castle. The subway station and bus station are very convenient.
3. The hotel environment is very good
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Shaoyedeqianxiao
Deluxe Twin Room
Stayed in Feb 2024
Family
16 Reviews
Outstanding
Posted on Feb 11, 2024
非常讚的酒店
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cathy221
Deluxe Twin Room
Stayed in Jan 2024
Family
6 Reviews
Outstanding
Posted on Feb 4, 2024
房間大，景緻美，服務精細
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openfish0420
Deluxe King Room
Stayed in Jan 2024
Family
8 Reviews
Outstanding
Posted on Jan 28, 2024
The hotel is opposite Nijo Castle, 2-3 minutes from the subway, and 2-3 subway stops from the city center. The hotel room is relatively large in Japan and very comfortable. In particular, the hotel's service is really great, every detail is handled very well, and there are also Chinese service staff. highly recommended!
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Pinkkkkkk
Deluxe Twin Room
Stayed in Jan 2024
Couples
8 Reviews
Outstanding
Posted on Jan 25, 2024
The hotel is right next to Nijo Castle and close to the subway station, very convenient
The service of the hotel staff is also very good. They will help make restaurant reservations and taxi reservations.
The only drawback is that there are no convenience stores near the hotel.
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6/7
Latache
Nijo Castle View King
Stayed in Jan 2024
Family
13 Reviews
Outstanding
Posted on Feb 17, 2024
Kyoto Nijo Castle Etsuyanagi Hotel has a very elegant design style, combining modern and classical artistic aesthetics. The hotel staff are very kind and courteous, and the location is also very convenient. It is worth experiencing the hotel's high-quality services in person.
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Adam
Stayed in Dec 2023
Other
Outstanding
Posted on Dec 4, 2023
The hotel is lovely, tranquil, secluded. The staff are incredible and service was top notch.
Our room had a great view overlooking the castle moat, walls, and tops of the castle (of course in Kyoto by law you can't have a room high enough to view fully over the walls).
The room was very clean, quiet, and nicely designed.
We did not choose breakfast or dine at the restaurant/bar, however it looked very elegant. There are just so many places to experience in Kyoto outside the hotel.
The only thing that could make this hotel even better would be if it had an onsen!
Xianggelila🇨🇳
Deluxe King Room
Stayed in Dec 2023
Friends
18 Reviews
Outstanding
Posted on Feb 23, 2024
The quality of Banyan Tree is satisfactory at the price, in the season when the red leaves are all over the sky. Needless to say, the service is great. What I want to mention in particular is that there is Chinese service in the hotel lobby, which is very considerate. I am really happy. I want to go to Kyoto again and stay in a hotel like this again.
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Anonymous User
Deluxe Twin Room
Stayed in Dec 2023
Family
5 Reviews
Outstanding
Posted on Dec 7, 2023
The hotel is relatively small, there are basically no public facilities inside the hotel, the room furnishings are in line with the preferences of domestic guests, and the breakfast is average.
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Response from Property: Dear Anonymous User, thank you for your kind review and valuable feedback. Sorry to hear that the hotel facilities did not meet your expectations. Your feedback is very important to us as we evaluate and improve our facilities and breakfast quality. We are glad to hear that you are satisfied with the furnishings of your room. The design team always strives to provide guests with an environment that is comfortable and meets their individual needs. We will continue to work hard to ensure that our guests have the best experience during their stay. Thank you again for choosing our hotel and sharing your experience with us. We look forward to welcoming you again in the near future and having the opportunity to provide even better services and facilities. Always feel welcome and you will always feel at home here. Sincerely, GARRYA Nijo Castle Kyoto Management Team
David
Stayed in Nov 2023
Other
Outstanding
Posted on Nov 11, 2023
This is a beautiful hotel in a perfect location. Rooms, public areas etc are immaculate with works class design and features. It has a luxury boutique feel to it with super friendly staff
The only criticism is their somewhat inflexible approach to eating in the restaurant and access to the bar. Everything has to be pre- booked the day before when you may not be too sure of your plans and there’s little accommodation for any last minute changes.
Other than that I’d 100 percent recommend the hotel if you want a peaceful and relaxing break in a city that is one of the jewels of the world.
Hilary
Stayed in Nov 2023
Friends
Very Good
Posted on Nov 10, 2023
This was a magnificent property. The rigorous protocols around accessing the dining room and bar could bear a revisit including some more options on the menu and flexibility with ordering. A bar where you can just drop by without a reservation and certain meals without reservation like breakfast would be good. It is so beautiful that a fitness center would be a real add. Staff are striving for excellence on all levels but seem to have to follow some cumbersome protocols.
Guest User
Deluxe King Room
Stayed in Oct 2023
Business travellers
5 Reviews
Amazing
Posted on Nov 5, 2023
very nice! Breakfast is average
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Response from Property: Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that you appreciated ambiance of our rooms and service from our team. We understand your concerns about the restaurant breakfast, and we continue to strive to provide the best possible value to our guests. We hope to introduce some more choice of foods soon and look forward to welcoming you back. Your feedback is crucial in helping us improve and we sincerely appreciate it.Best Regards,GARRYA Nijo Castle Kyoto, Service Management Team
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