391-1 Shiogamacho Shimogyo Ward, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8103, JapanView hotel details
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Guest Reviews of Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo
9.4/10
Amazing
755 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(755)
Positive reviews(742)
Reviews with photos/video(212)
Convenient location(110)
Delicious breakfast(70)
Close to metro(58)
Friendly front desk staff(34)
Luggage delivery service(21)
Nice toiletries(20)
Convenient public transportation(20)
Delicious buffet(6)
Negative reviews(13)
Huangjiulian
Double Room
Stayed in Dec 2025
Solo traveller
5 review
10/10
Outstanding
Posted on Jan 23, 2026
Cleanliness: Spotless and tidy.
Ambiance: Quiet and peaceful.
Service: Warm and enthusiastic.
Facilities: Convenient and smart.
Breakfast: Rich and varied.
The only downside: Too few washing machines. There were only four, and two were out of order. We had to queue to wash clothes, and there were no laundry bags, so you had to carry your clothes to and from the machines yourself.
Original textTranslated by Google
Response from Property: 感謝您的詳細評價和寶貴意見!很高興您對我們的衞生、環境、服務、設施和早餐感到滿意。關於洗衣機數量和維護的問題,我們會及時進行維修並考慮增加洗衣機數量,同時也會考慮提供洗衣袋,為客人提供更便利的服務。期待您的再次光臨,祝您生活愉快!
KYRONISME
Double Room
Stayed in Dec 2025
Solo traveller
6 review
10/10
Outstanding
Posted on Jan 13, 2026
Booked 3 nights here, and received an upgraded room. Walking distance between stations. near to Gion and all other attractions point. Great hospitality.
Response from Property: Thank you for staying at Sotetsu Fresa Inn Kyoto Kiyomizu Gojo.We appreciate your positive feedback regarding our convenient location near the station and the accessibility of tourist attractions within walking distance.We look forward to welcoming you again.Front Desk Staff
_WeChat454483****
Connecting Room
Stayed in Nov 2025
Travelling with friends
16 review
10/10
Outstanding
Posted on Dec 23, 2025
The quad room is advertised for four but only allows three guests; I had to pay an extra 300+ RMB at the hotel for the fourth person 🌚. The environment is typical of a hotel, and the windows in both rooms don't open, which makes it very quiet 🌚.
Original textTranslated by Google
Response from Property: Thank you for your feedback. We appreciate your comment about the quiet environment due to the windows not being able to open in both rooms. Your feedback helps us improve our services.We hope to have the opportunity to welcome you back in the future.Sotetsu Fresa Inn Kyoto Kiyomizu-Gojo: Front Desk
M370052****
Double Room
Stayed in Nov 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Dec 23, 2025
Facilities: Very complete! There's even a mini-fridge in the room, which is super practical. The bathroom facilities are also great and clean.
Cleanliness: Very clean, very clean, very clean (can't emphasize enough!)
Environment: The environment is also very good, and they even upgraded my room for free~
Service: First-class service, the front desk staff were very patient, and there's occasionally a Chinese-speaking front desk staff member popping up, haha.
This trip to Kyoto, this hotel was truly satisfying, especially after the autumn foliage season – the value for money was incredible. It was very comfortable for one person, and I don't think it would be too cramped for two. The room is small but has everything you need. It's really, really clean and very safe. Toiletries can be self-service, and the quality is excellent.
Also, getting around from here is convenient. There's a bus stop right outside, and it's not far to Shijo Kawaramachi, Kamo River, and Kiyomizu-dera. There's also a direct bus to Kinkaku-ji. If you don't have too much luggage, walking to Kyoto Station isn't a problem, it's not far. There's a 7-Eleven and a Fresco supermarket nearby, and opposite the 7-Eleven is a Nakau, which I think is open very late or 24/7, I forget.
Oh! The hotel also has an ice machine and a microwave, which is really nice.
Original textTranslated by Google
Response from Property: Thank you very much for your wonderful feedback! We are delighted to hear that you found our facilities very well-equipped, including the handy mini fridge in the room and the clean, comfortable bathroom. It’s great to know that the environment was pleasant and that you appreciated the complimentary room upgrade.We also appreciate your kind words about our frontline service, especially noting the patience of our staff and the occasional presence of Chinese-speaking receptionists. We are glad that your stay during the post-autumn foliage season was comfortable and offered great value.Your comments on the cleanliness and safety of the room, the quality toiletries available for self-service, and the convenient transportation options nearby are very encouraging. It’s also wonderful to know you made good use of the nearby 7-Eleven, Fresco supermarket, and Nakau restaurant, as well as our ice machine and microwave facilities.Thank you again for choosing our hotel, and we look forward to welcoming you back on your next visit to Kyoto!Sotetsu Fresa Inn Kyoto Kiyomizu-Gojo: Front Desk
Adinsim
Twin Room
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Dec 21, 2025
Very professional and friendly staff. Everthing was explained clearly but simple.
Location of hotel is good as we like to explore by foot.
Hotel Amenities is replenished daily. Room is clean daily .
Room size is as expected . Not too small..
Breakfast spread is good. Four mains dishes varies daily .
Plenty of restaurants around , serving both local and international menus. 7/11 is just a mere three minutes walk away..
There is a MRT station within a 15 minute leisure walk .
Overall experience from Check-in to Check-Out , two thumbs up.. Highly recommend to try out this hotel.
Response from Property: Thank you very much for your wonderful feedback! We are delighted to hear that our staff were professional, friendly, and helpful. We are pleased to hear that the convenient location makes it easy to explore on foot, and that the amenities and cleanliness of your room were maintained daily.We are also pleased that the size of your room met your expectations, and that you enjoyed the extensive breakfast menu. Our convenient location, with numerous restaurants serving local and international cuisine nearby and a 7-Eleven and MRT station within walking distance, further enhanced your stay.Thank you for your enthusiastic recommendation! We hope you will visit us again and enjoy a wonderful experience.Sotetsu Fresa Inn Kyoto Kiyomizu-Gojo: Front Desk
Anonymous User
Double Room
Stayed in Nov 2025
Solo traveller
39 review
9.0/10
Great
Posted on Dec 20, 2025
The front desk service was good, and we even got a room upgrade. The breakfast was decent, and the in-room facilities were quite nice. The location is excellent, making it very convenient to get around.
Original textTranslated by Google
Response from Property: Upgrades are subject to availability, so we are honored to receive such praise. Your kind feedback is our greatest motivation. Our entire staff will continue to strive to provide the highest quality service and guidance to our guests. We look forward to your next visit. Thank you for taking the time to write this review.
1890573****
Twin Room
Stayed in Nov 2025
Travelling with friends
16 review
10/10
Outstanding
Posted on Dec 20, 2025
The room was small, but it had everything one could need. It was compact yet exquisite, even providing facial towels, small hand towels, and face cream—truly thoughtful service. It's very conveniently located, just a 16-minute walk from Gojo subway station. Shijo Daimaru and Nishiki Market are also about a 15-minute walk away. I'll definitely stay here again on my next visit. I loved it.
Original textTranslated by Google
Response from Property: We are deeply honored by your positive review of our hotel rooms. Your comment that you "would like to stay again" is a great encouragement to us, and we will continue to dedicate ourselves to improving our service quality. We will not be complacent with your praise and will always strive to create an even better hotel. Thank you sincerely for taking the time to leave your message. We look forward to your next visit.
M477775****
Double Room
Stayed in Nov 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Dec 8, 2025
Excellent! It's very close to Kiyomizu-dera Temple, Sannenzaka, and Kamo River, and the surroundings are very quiet. The breakfast was plentiful. This is the best hotel I've stayed at during my trip to Japan.
Original textTranslated by Google
Response from Property: Thank you for sharing your review. We are delighted to know that you were satisfied with our service. We will continue to strive to provide you with the best service. We look forward to your next visit. Sotei Fresa Hotel Kyoto Kiyomizu Gojo Branch Reception Department
Muerxiya-magedimameishidakai
Comfort Double (with Desk)
Stayed in Nov 2025
Couple
14 review
10/10
Outstanding
Posted on Dec 5, 2025
Family trip, had to queue up to do laundry in the middle of the night, and it was super crowded. Getting anywhere was quite inconvenient; it was walk, walk, and more walking. I'd suggest staying near the CBD for much easier access to everything.
Original textTranslated by Google
Response from Property: Thank you for staying at our hotel. We know you must be tired after walking so much. The station and bus stop are nearby, but the hotel is about one stop from the city center, so it might not be very convenient depending on your travel plans. We sincerely apologize for any inconvenience caused by the laundry service. We will carefully consider your feedback and strive to improve.
M482183****
Twin Room
Stayed in Nov 2025
Travelling with friends
6 review
10/10
Outstanding
Posted on Dec 8, 2025
Convenient location and secure luggage storage. It was crowded during the autumn foliage season, but the service was very thoughtful. There were also sticky notes for writing messages, and map booklets available on the first floor, which was a nice bonus!
Original textTranslated by Google
Response from Property: Thank you for choosing to stay at Hotel Soterfordresa Kyoto Kiyomizu Gojo. We are delighted to learn that you were satisfied with our hotel. Your valuable feedback is a great motivation for us. We will use your feedback as a guide to continuously strive to create a comfortable and pleasant hotel environment. We look forward to your next visit with warm service. Hotel Soterfordresa Kyoto Kiyomizu Gojo - Reception Department
Anonymous User
Double Room
Stayed in Nov 2025
Solo traveller
9 review
9.5/10
Amazing
Posted on Dec 8, 2025
The hotel is good, my only complaint is why there was a group of staff having a meeting in the hallway around 9 AM... it was very noisy... I don't understand why.
The breakfast was varied and refreshed daily.
Oh, and it's less than a 10-minute walk to each of the different subway stations, which isn't ideal if you're dragging a suitcase.
Original textTranslated by Google
Response from Property: Thank you for the beautiful photos of the autumn leaves.And all of our staff sincerely apologize for any inconvenience caused. We will do our best to prevent this from happening again.Thank you very much for leaving a positive review even though you were dissatisfied.We are very happy to hear that you enjoyed your breakfast.Was there anything in particular on the menu that you enjoyed?We look forward to seeing you again.
Thanchit Padungsupalai
Double Room
Stayed in Oct 2025
Couple
2 review
10/10
Outstanding
Posted on Dec 6, 2025
Very nice location, can walk to Kiyomizu dera, and close to public train station. Big room compare to usually hotel in Japan and Staff is very polite.
Will come back if travel to Kyoto again.
Response from Property: Thank you for staying with us.We are very happy that we received your good rating.We will continue to strive to be a comfortable hotel, using your feedback as a reference. We are looking forward to seeing you again.Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Reception Staff
Dongdingwulongheyuyuan
Double Room
Stayed in Nov 2025
Other
1 review
10/10
Outstanding
Posted on Dec 29, 2025
The room was very clean. I would consider staying here again next time I visit.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kyoto Kiyomizu Gojo.Thank you very much for staying with us and for your kind feedback. We are delighted to hear that you were satisfied with the cleanliness of your room. We look forward to welcoming you again on your next visit.Sotetsu Fresa Inn Kyoto Kiyomizu Gojo
Guest User
Double Room
Stayed in Nov 2025
Couple
4 review
10/10
Outstanding
Posted on Dec 19, 2025
Good service for this hotel,Good value and nice experience,will continue choose it next time
Response from Property: We are deeply honored by your kind words of praise, and our entire staff is truly delighted.Your warm feedback is our greatest encouragement.We will strive to improve continuously so as to live up to your expectations.Furthermore, all our staff will work diligently to provide personalized guidance and attentive service.We sincerely look forward to welcoming you back.Thank you for taking the time to share your thoughts despite your busy schedule.
_WeChat290090****
Comfort Double (with Desk)
Stayed in Oct 2025
Couple
7 review
10/10
Outstanding
Posted on Nov 19, 2025
The room was very spacious, and the hotel's amenities were excellent. Breakfast was also superb, with a different menu every day – definitely worth trying if you have the chance! Overall, it was a fantastic experience. I'm very grateful to all the staff for making my international stay so enjoyable!
Original textTranslated by Google
Response from Property: Thank you so much for staying at our hotel. We are delighted to know that you were satisfied with your room and other facilities, and we appreciate your compliments on our staff. We hope you enjoyed our breakfast and that it will be a memorable part of your wonderful trip to Japan. Thank you. Yamada, Front Desk, Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Branch