391 Shiogamacho Shimogyo Ward, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8103, JapanView Hotel Details
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Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo Guest Reviews
4.6/5
Great
208 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(208)
Positive reviews(203)
Reviews with photos/video(52)
Clean and tidy(56)
Friendly owner(49)
Awesome rooms(36)
Easy to get around(29)
Delicious breakfast(25)
Close to metro(12)
Comfortable bed(7)
Convenient for shopping(7)
Negative reviews(5)
ISC
Connecting Room
Stayed in Nov 2024
Family
14 review
2.5/5
Posted on Dec 26, 2024
Locations have some far to walk city . Around 20min . Room is clean . But check out time 11:00
But am late checkout 30 minutes (11:30) penalty JPY 1000 . All is good
Response from Property: We would also like to thank you again for taking time out of your busy schedule to write this review.We are encouraged by your evaluation and will continue to act from the customer's perspective and enhance our services to ensure your satisfaction the next time you visit us. We look forward to welcoming you again.
SPYP
Twin Room
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Awesome hotel in a great location.
Friendly & courteous staff
Would definitely stay at this hotel when we're in Kyoto again.
Highly recommended!!
Response from Property: Thank you very much for choosing our hotel.We are honored to receive your compliments about our rooms.We are very happy to hear that you would like to use our hotel again, and we will continue to make efforts to improve our services.We will not rest on your words of praise, but will strive to make our hotel even better.Thank you very much for taking time out of your busy schedule to write us.We sincerely look forward to your next visit.Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front Desk
Elane_CN
Double Room
Stayed in Nov 2024
Couples
2 review
4.0/5
Very Good
Posted on Dec 24, 2024
Japan standard, clean enough, but a bit far from center area its like 15 mins walk
Response from Property: Did you have any inconvenience during your stay? Our front desk is staffed 24 hours a day, so please do not hesitate to contact us if you need any assistance.We will continue to strive for your satisfaction and look forward to your continued patronage.We look forward to serving you again.
Rafart
Comfort Double (with Desk)
Stayed in Aug 2024
Couples
2 review
3.7/5
Posted on Oct 6, 2024
The place is ok, a bit far to go walking to all places.
The room is just what you need, a bed to crush and a tub to shower. And some plugs to charge the phone.
The breakfast is not ok, I live in China for many years, so nothing can surprise me, so is not that is weird. Is that is not tasty, mostly.
I would use the money that the breakfast cost in here to go to a different place, a bit north (closer to the "things") that is more expensive but without breakfast. Or maybe going to a place a bit less conveniently situated, but with a great breakfast. This middle ground is not ok.
Response from Property: Thank you very much for choosing our hotel.We would also like to thank you for taking the time to provide us with your feedback.We will redouble our efforts to ensure that everyone can use our hotel comfortably and with peace of mind by paying close attention to our guests and providing courteous service.We hope that you will not be discouraged by this experience and will give us another opportunity to provide you with our services. Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front Desk
Victor Mint
Double Room
Stayed in Feb 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Mar 24, 2024
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Response from Property: We are very pleased to receive so many compliments from you and your staff.Your warm words are a great encouragement to us.We will continue to strive for improvement to live up to your kind words.We will continue to strive to improve our services to better serve our guests.We sincerely look forward to seeing you again.Thank you for taking time out of your busy schedule to write this message.
Guest User
Double Room
Stayed in Aug 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Sep 7, 2024
It is a valuable experience in our first Kyoto travel. It has kind and complete service and comfortable living environment. One thing that can be more better, the washing machine are only three in this inn, it does not quite meet the requirements of all the guests. Hope we can meet again someday!
Response from Property: Thank you very much for choosing our hotel.We are very pleased to receive your compliments on our hotel facilities and location.We will not rest on our laurels and will continue to strive to provide services that will satisfy even more guests.We sincerely look forward to your return.Thank you very much for taking time out of your busy schedule to write to us.Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front Desk
enenzhe
Double Room
Stayed in Jun 2024
Solo travellers
34 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Good location. Lots of shops around. Bike rental just across the street. Very close to the river
Response from Property: Thank you very much for choosing our hotel.We are very pleased to receive your compliments on our hotel facilities and location.We will not rest on our laurels and will continue to strive to provide services that will satisfy even more guests.We sincerely look forward to your return.Thank you very much for taking time out of your busy schedule to write us.Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front Desk
Anonymous User
Double Room
Stayed in Sep 2023
Travel with friends
9 review
4.0/5
Very Good
Posted on Oct 29, 2023
Recommended stay in Kyoto. Hotel is located one train station away from Kyoto station and the nearest station is about 10 mins walk from Exit 1.
There were multiple food options nearby and it is walkable to the main shopping district as well (15-20 mins walk).
Room is also clean and basic amenities were all provided.
Nick77777
Comfort Double (with Desk)
Stayed in Feb 2024
Couples
6 review
1.0/5
Posted on Mar 27, 2024
Terrible service. The bed was as hard as a rock. When asked if they had anything to resolve this, the answer was a simple no. Not even a blanket to soften it could be shared. If I would still have been able to cancel the rest of our stay, I would have, but sadly that was not an option. With all the sleeping options in Kyoto, I would recommend you go and sleep somewhere else.
Response from Property: We are very sorry that you could not be satisfied with our hotel, even though you chose us. Please accept our sincerest apologies.We are sorry to hear about your feelings, and there are no words to explain them.In the future, we will take your words as a valuable lesson and thoroughly review our customer service practices.We will also thoroughly train our staff and strive to make our hotel a comfortable and pleasant place for our guests to stay and enjoy their stay.
Guest User
Double Room
Stayed in Feb 2024
Solo travellers
4 review
4.7/5
Amazing
Posted on Mar 28, 2024
The hotel was clean and spacious, especially as a solo traveler. Public transport was in convenient walking range (5-10 minutes).
If you don't mind walking a bit, you can also easily reach Gion in around 20 minutes by walking on the peaceful path along the river.
The breakfast was fantastic! It was traditional Japanese breakfast, but they also offered bread, pastries and cereal if you prefer that.
Response from Property: Thank you very much for choosing our hotel.We are very pleased to receive so many compliments from you and your staff.Your warm words are a great encouragement to us.We will continue to strive for improvement to live up to your kind words.We will continue to strive to improve our services to better serve our guests.We sincerely look forward to seeing you again.Thank you for taking time out of your busy schedule to write this message.Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo Front desk
Anonymous User
Comfort Double (with Table)
Stayed in Oct 2023
Couples
1 review
4.2/5
Very Good
Posted on Nov 22, 2023
Room cleanliness is fantastic and location is quite convenient.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kyoto Kiyomizu Gojo.We thank you again for your kind words of praise.As you mentioned, our hotel is conveniently located within a 5-minute walk from both Gojo Station Exit 1 on the subway and Kiyomizu Gojo Station Exit 3 on the Keihan Line. All of our staff will continue to make every effort to make our hotel a long-lasting base for both sightseeing and business.We look forward to seeing you again on your next visit to Kyoto.Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front Desk
Gim Sem
Double Room
Stayed in Aug 2024
Family
6 review
4.7/5
Amazing
Posted on Sep 22, 2024
Happy with our stay
Response from Property: Thank you very much for choosing our hotel.We are delighted to hear that you were satisfied with your stay.We will continue to strive to improve the quality of our services and create a more relaxing atmosphere so that you can enjoy a comfortable stay with us, while respecting the spirit of hospitality.We look forward to your continued patronage.We look forward to your next stay with us.Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front Desk
Hufait
Stayed in Jan 2024
Business travellers
119 review
5.0/5
Outstanding
Posted on Feb 26, 2024
Great place to stay. Will come back again
Response from Property: Thank you very much for choosing our hotel. We are delighted to hear that you had a pleasant stay with us.We are very happy to hear that you would like to use our hotel again, and we will continue to make efforts to improve our services.We will not rest on your words of praise, but will strive to make our hotel even better.Thank you very much for taking time out of your busy schedule to write us.We sincerely look forward to your next visit.Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo Front desk
Guest User
Twin Room
Stayed in Feb 2024
Couples
11 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Clean room good location good food
Response from Property: Thank you very much for choosing our hotel.We are very pleased to receive your compliments on our hotel room, location, and food.We will not rest on our laurels and will continue to strive to provide services that will satisfy even more guests.We sincerely look forward to your return.Thank you very much for taking time out of your busy schedule to write to us.Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo Front desk
Sirada
Comfort Double (with Desk)
Stayed in Mar 2024
Solo travellers
1 review
4.7/5
Amazing
Posted on Apr 4, 2024
It is so pleasure to stay here
Response from Property: Thank you very much for choosing our hotel.We are very pleased to hear you had a pleasure stay here.We will not rest on our laurels and will continue to strive to provide services that will satisfy even more guests.We sincerely look forward to your return.Thank you very much for taking time out of your busy schedule to write to us.Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo Front desk.