Atour Hotels in Lanzhou

The twin room is larger than the king room and offers an unbeatable view, encompassing Baitashan Park, Zhongshan Bridge, and Lanzhou's CBD (Lanzhattan) all in one go! So, after checking in at 6 PM, besides taking a stroll along the riverbank, picking up some stones, and watching the sheepskin rafts for a bit, I decisively headed back to the room at 7:30 PM to await the sunset. 😃

Facilities: complete facilities, very new, reasonable layout, especially the automatic opening and closing of curtains and lights are very comfortable. The bathroom layout is relatively private, and the new washlet is very easy to use; The water pressure is gentle and the water is dense, and the one-click logo is clear at a glance... All the details reflect Atour's pursuit of perfect quality. Hygienic: Whether it is the lobby to the book bar to the (dust) laundry room, to the gym, or the guest room to the restaurant, it is very clean and clean to praise! Environment: This newly opened new store on the auxiliary road is very design. The scene change is a painting, very photogenic! Very film! Service: I am fortunate to meet the young and beautiful manager Zhang during the reservation process. The busy figure always appears at the front desk and the guest room. The porridge road at 9:30 in the evening and the conscientious service is almost responsive. A few of our girlfriends sincerely admired - invisibly a live advertisement, right?

📍The location is absolutely fantastic! Numerous restaurants and shopping malls nearby, making it incredibly convenient for getting around and finding food. The room was spotless, the bedding was soft and comfortable against the skin, and I slept soundly through the night. The front desk proactively upgraded my room and patiently handled any issues I encountered; their service was truly heartwarming. The Wi-Fi was stable and uninterrupted, the shower had good water pressure and a consistent temperature, and the value for money was outstanding. I'll definitely stay here again next time!

A very comfortable hotel with fantastic staff! we had a problem with our original booking via a famous booking site, because could not pay at the hotel with our credit cards. So, we were able to pay online on Trip.The staff was very patient and kind. Everyone employed at this hotel is amazing, but the guys at the reception are phenomenal! The management should take note and award them, in order to keep them at their hotel. They are the best asset this hotel has.

Atour is truly a hotel with a human touch that you'll fall in love with after just one stay! The environment is quiet and cozy, the bedding is soft and gentle on the skin, and the service is so attentive that they even give you a farewell gift when you check out. The front desk staff are welcoming, the soundproofing is excellent, and the breakfast is hearty and full of local flavor. Even the smart toilet and anti-fog mirror show their thoughtful attention to detail. Whether for a business trip or a vacation, choosing Atour feels as comfortable as being at home. Do you have any hotel stays planned recently?

Excellent stay with clean, comfortable rooms and friendly, attentive staff. The location was convenient, making it easy to explore nearby attractions and restaurants. Check-in was smooth, facilities were well maintained, and the overall atmosphere was welcoming and relaxing. Great value for money, and I would gladly stay here again in the future.

Atour is a fantastic brand, and this particular hotel is located right in Lanzhou's most bustling and vibrant area. Being on a higher floor, it effectively shields you from the city noise. The location is absolutely prime, nestled within the busiest commercial district, yet you can instantly escape the hustle and bustle by heading up to your room on a higher floor, enjoying a peaceful haven amidst the activity. The quality of Atour's bedding is top-notch, and all the bath towels are individually sealed, truly ensuring a fresh set for every guest, making for excellent hygiene. It's a great choice for your stay in Lanzhou.

The overall facilities of this hotel are very good and complete. Invoices are issued quickly and electronically, so it is convenient to find reservations. You can smell a very fragrant smell as soon as you enter the door. As for the service: the front desk and guest rooms are very good, they greet everyone they see, and every time I go to the front desk to ask something, the girl at the front desk will respond enthusiastically; as for the room hygiene: it feels very clean as soon as you enter the door, and things are arranged in a very regular manner; as for breakfast: breakfast is not included when checking in, but the front desk knew that it was the first time in Lanzhou, so they still gave me a buffet. The breakfast is quite rich, with various styles. There are many types of breakfast, and there are also Lanzhou specialties, which is very good.

Overall, my stay was very good. The hotel is in a great location, and the breakfast selection is rich and high-quality. They offer a free gym and dry-cleaning service, making the facilities comprehensive and practical. I was very satisfied with the service, cleanliness, and amenities. It's excellent value for money; to get this kind of setup and experience for just over 400 yuan is incredibly cost-effective. However, the check-in experience with some front desk staff significantly impacted my overall impression. The first female employee who assisted me during check-in was extremely unprofessional, lacked communication skills, and had a perfunctory attitude. I had to wait over ten minutes for check-in without being proactively informed or having any reasonable arrangements made. When I asked about the waiting time, her response was curt. I tried to have my family wait in the hotel's lounge area but was told it wasn't allowed, causing us to go back and forth. There was no thoughtful guidance throughout, which was very frustrating and made for a terrible experience. Fortunately, a different front desk staff member took over. They were enthusiastic, professional, and patient, communicating smoothly and efficiently completing our check-in with a thoughtful touch, which helped restore some of my positive feelings. In summary: The hotel's hardware, dining, amenities, and environment are all impeccable and highly recommended. The only downside is that some front desk staff have a weak service意识 (service awareness), are unskilled, and lack communication, leading to inconsistent service levels. I hope the hotel can strengthen professional training and service management for its front desk staff to standardize service and prevent such poor reception issues from recurring.

I have lived in many Atours. This store is the best price/performance ratio. The most important thing is that the facilities and equipment of the room are no less than Atour S. Atour with a large shower head is really awesome. The location is in East Lake Square, close to Redmore and Wangfujing, it is recommended! The configuration of the laundry room LG four washing and four baking, breakfast has handmade beef noodles, the room delivery is more timely, the hotel has three elevators, you can go directly to the dedicated parking space. Room delivery, mineral water, takeaway and other delivery are very timely. Bath towels and face towels are wrapped in plastic bags, which is more hygienic. Overall, this Atour's price/performance ratio is still relatively high.