Atour Hotels in Lanzhou

The Atour Hotel in Lanzhou Xigu is a highly recommended choice. The front desk staff is attentive and attentive, the rooms are clean and tidy, and the library and tea service on the first floor are perfect for a quick break. The breakfast on the 12th floor is diverse and clean. The hotel's convenient location makes it a great choice for both business trips and outings with friends, and I highly recommend it to everyone.

Facilities: complete facilities, very new, reasonable layout, especially the automatic opening and closing of curtains and lights are very comfortable. The bathroom layout is relatively private, and the new washlet is very easy to use; The water pressure is gentle and the water is dense, and the one-click logo is clear at a glance... All the details reflect Atour's pursuit of perfect quality. Hygienic: Whether it is the lobby to the book bar to the (dust) laundry room, to the gym, or the guest room to the restaurant, it is very clean and clean to praise! Environment: This newly opened new store on the auxiliary road is very design. The scene change is a painting, very photogenic! Very film! Service: I am fortunate to meet the young and beautiful manager Zhang during the reservation process. The busy figure always appears at the front desk and the guest room. The porridge road at 9:30 in the evening and the conscientious service is almost responsive. A few of our girlfriends sincerely admired - invisibly a live advertisement, right?

The hotel's front desk staff was friendly and helpful, upgrading me to an executive king room. The room was spacious and included a small refrigerator and coffee and tea. The room was clean, hygienic, and the air was fresh and odorless. The four-piece set featured Atour's signature bare cotton bedding, which was very comfortable. The front desk staff was very responsive and always responsive to my requests. Takeout was always delivered promptly. Overall, the service was excellent and I was quite satisfied. Although there were some minor issues during my first stay, my overall experience this time was very positive and highly praised.

Staying at this hotel on this business trip, the overall experience completely exceeded my psychological expectations, is the best hotel in the recent travel experience, the whole process feels comfortable and warm. First of all, the hotel service is particularly intimate and warm. From the check-in at the front desk, the staff is gentle and friendly, the service is warm and thoughtful, the processing process is efficient and fast, and the hotel will take the initiative to inform the hotel's supporting facilities, breakfast time and surrounding travel routes. The favorability is directly full. The hotel's sanitation is impeccable, the public areas, corridors and lobby are clean and odorless, and the green plants are clean and beautiful. After staying in the room, it was full of surprises. The whole room was clean without dead ends. The bedding was white and soft, no stains and no smell. The desktop, window sill, bathroom mirror were dry and clean. The bathroom was separated from wet and dry. The floor drain and corners were cleaned very cleanly. Toiletries were neatly arranged. The whole is clean and refreshing, and the stay is full of security. The room facilities are complete and complete, the air conditioning temperature control is sensitive and quiet, the network speed is stable and smooth, there is no pressure for office and drama, the mattress is moderately hard and soft, the pillow height is optional, the rest comfort is very high, the room lighting layout is reasonable, and the atmosphere is excellent. The most plus point is the hotel value-added service. In the evening, warm heart supper will be delivered intimately. The meal is clean and delicious, especially to cure the fatigue. During the stay, whether you need drinking water, daily necessities, or other temporary needs, after contacting the room service, the staff responded quickly, the items can be sent to the room as soon as possible, and the service efficiency is extremely high. The business trip was in a hurry, and I received a work notice to check out in a hurry. I took care of the luggage and rushed the way. Even the hotel environment and the real scene of the room were too late to take pictures. It was a pity. But the whole process of high-quality service, clean and comfortable environment, perfect and intimate supporting facilities, make this business trip particularly easy and pleasant, the stay experience is full, and the follow-up local business trip will definitely choose this hotel, I really recommend staying

The overall facilities of this hotel are very good and complete. Invoices are issued quickly and electronically, so it is convenient to find reservations. You can smell a very fragrant smell as soon as you enter the door. As for the service: the front desk and guest rooms are very good, they greet everyone they see, and every time I go to the front desk to ask something, the girl at the front desk will respond enthusiastically; as for the room hygiene: it feels very clean as soon as you enter the door, and things are arranged in a very regular manner; as for breakfast: breakfast is not included when checking in, but the front desk knew that it was the first time in Lanzhou, so they still gave me a buffet. The breakfast is quite rich, with various styles. There are many types of breakfast, and there are also Lanzhou specialties, which is very good.

The front desk service was incredibly warm and excellent. The facilities are very comprehensive, and the breakfast was delicious 😋! They had my favorite 'douhua' (tofu pudding), and I could customize it with rose and osmanthus jams, which made it incredibly fragrant. The tea room was also great, offering many choices 🥰. The only thing is that the bathroom felt a bit less clean, probably because it's an older hotel, which is pretty normal for places more than two years old.

The location is convenient, just at the northeast corner of the Railway Bureau Crossing. There is a bus stop (China Railway Science and Technology Building Station) at the door, leading to Lanzhou Railway Station (East Station). Next to it is the IFCC Global Center, which is more convenient for eating. The hotel has not been open for a long time and all facilities are relatively new. The service attitude at the front desk is very good, they answer all questions, they are very patient and considerate.

The hotel environment is good, and parking is convenient with an underground garage. The location is excellent, making it easy to get around. The bedding is comfortable; I even have the same Atour pillow at home, which makes for a very pleasant sleep. The front desk staff were also very welcoming and even gave me a free 'San Pao Tai' tea set. Nearby is Ma Lao Liu Halal Restaurant, which I highly recommend for its delicious food!

This hotel takes service to the next level! The front desk team and cleaning ladies are so kind and efficient. It feels like coming home not like staying in a hotel! I loved every minute of my stay! The room and hotel were impeccably clean, the bed so comfortable. I cannot wait to be back and meet the delightful team again at Atour Lanzhou!

Overall, my stay was very good. The hotel is in a great location, and the breakfast selection is rich and high-quality. They offer a free gym and dry-cleaning service, making the facilities comprehensive and practical. I was very satisfied with the service, cleanliness, and amenities. It's excellent value for money; to get this kind of setup and experience for just over 400 yuan is incredibly cost-effective. However, the check-in experience with some front desk staff significantly impacted my overall impression. The first female employee who assisted me during check-in was extremely unprofessional, lacked communication skills, and had a perfunctory attitude. I had to wait over ten minutes for check-in without being proactively informed or having any reasonable arrangements made. When I asked about the waiting time, her response was curt. I tried to have my family wait in the hotel's lounge area but was told it wasn't allowed, causing us to go back and forth. There was no thoughtful guidance throughout, which was very frustrating and made for a terrible experience. Fortunately, a different front desk staff member took over. They were enthusiastic, professional, and patient, communicating smoothly and efficiently completing our check-in with a thoughtful touch, which helped restore some of my positive feelings. In summary: The hotel's hardware, dining, amenities, and environment are all impeccable and highly recommended. The only downside is that some front desk staff have a weak service意识 (service awareness), are unskilled, and lack communication, leading to inconsistent service levels. I hope the hotel can strengthen professional training and service management for its front desk staff to standardize service and prevent such poor reception issues from recurring.