Hilton Grand Vacations Hotels in Las Vegas

Some time ago we purchased a four night, five day ”update selling package” from The Elara from Hilton. I had to travel alone because my wife has been doctoring for what was believed to be a pinched nerve in her back. She was unable to walk without pain, and the doctors suggested it would be better if she didn't travel. I arrived in Vegas about 8:45 am, and got to the Elara at 9:15 am. Check in time is 4:00 pm, but luckily enough they had a One bedroom room open for me. Best check in experience we have ever had at that facility. I thought it was going to be a great time in Vegas. I had scheduled a time for a timeshare presentation at 10:30 am on Friday. Since I was alone, I went in on Thursday as asked if I could move it up to 8:30 am which they did. I was given a lanyard with a card on it, and was told there would be a group meeting at 8:30. I went to the meeting with about 20 other people. It lasted about 10 minutes, then salespeople went around and took the couples to a private meeting. I was the last one selected, and they asked me where my wife was. I told them of her health issues, and that she was unable to travel. I was told by the receptionist that I could not take the ”review meeting” since my wife was not with me. I told them of her health issues and after a few more minutes she came back and told me that it was illegal in the state of Nevada to allow me a solo meeting. Then the gal told me that she couldn't reach the sales manager, but he would call me soon. I said ”are you certain he will call me?” and she said oh yes, he always returns calls, and you will hear from him for certain before the end of the day. That never happened. In late afternoon I starting calling to find out what was going on. No one ever answered the phone. I called many times from Friday through Sunday and no one ever answered the phone or returned my call. They were not open Saturday or Sunday, I later found out. Starting another round of calls Monday, after I had already moved to a different, Embassy Suites Hotel also in Las Vegas. I bet I talked to 3 or 4 more people and finally I got to talk to a helpful person, name of Rose Marie. She told me that since I didn't listen to the timeshare presentation I had to pay $752.78 for my 4 night stay, less the $247.78 I had prepaid for the 4 day package. I told Rose Marie that I would not pay that price because if the sales manager would have called me back on Friday as I had been promised he would do, I would have been out of that room about 15 minutes after he called me, and moved to a more reasonable hotel. Rose Marie went back to her manager a few times, and I got the extra charge for the rental cut in half. $252.50 was the new amount that I had to pay. Better than double that price, but still 100% unreasonable based on what I had paid for the 4 day package. I thanked Rose Marie many times for doing a job that I was sorry she had to perform. She agreed that she knew that what I told h

it's the best!! The service, amenities, and meals were all satisfying and enjoyable. This is a hotel I would recommend to anyone.

The suite has a kitchen, a public bathroom, and a master bedroom suite. Next time I check in, I will make a note of the requirements in advance. The rooms near the road are a bit noisy. The swimming pool and other facilities are relatively complete. The kitchen utensils are complete, which is convenient for making breakfast. It is also convenient nearby.

Apartment hotel, the kitchen has everything, you can cook your own meals, the bathroom is oversized, the bed is very high and very soft, but a little distance from the Las Vegas Strip, one foot away from Chinatown throttle, Chinese food is delicious, some Chinese supermarkets recommend There are some instant noodles, there is no breakfast in many hotels

We loved our stay at the Elara. The room was amazing with the full kitchen and washing machine and dryer coming in handy. A short walk to the ***** through the miracle mile shops and restaurants was ideal and having no ****** to walk through made the whole place quiet and relaxing. Would definitely stay again.