High Bank Hotel

Good location, value for money and friendly staff- will come again :)

pretty good，theres good Internet

Well where do I start. Found this place for an over night stay prior to my husbands surgery at St James. After ready reviews I decided to cancel. I’m still waiting for a refund now. Called several times to a rude woman basically telling me take it up with *******. ******* telling me to take it up with them. AVOID LIKE THE PLAGUE…. To be honest you will end up with the plague if you stay here!!!!! AVOID

Disgusting hotel - avoid at all costs! This place was the most unclean and unhygienic place we have ever stayed. We picked up bed bugs from this absolute hell hole (without knowing at the time). I have contacted them with a complaint and they haven't even responded to my emails. Shocking, disgusting hotel. Avoid.

I was very upset with my booking. I booked online and specifically stated that it needed to be an accessible bathroom and room in general, but also on the ground floor. The room was on the first floor with a blind step just outside the door. The shower was walk in but not accessible, it had no anti slip flooring and no hand rail. The hotel in general is not accessible to disabled people, and my 76 yr old arthritic mum had to be helped up steep slippery stone steps. The bottom too steps outside were too high and with no handrail. The room was tiny and in poor repair. The wardrobe was broken and unable to be used. The bedside lamp was broken. The kettle could not be filled up as it would not fit in the sink. There were frayed carpets everywhere and trip hazards everywhere too. The bed had a metal bar supporting it at half way which stuck out past the bed and tripped my mother.

Upon arrival there was a lady sat behind a glass screen, she didn’t introduce herself or give us any words of welcome. We had to produce picture ID, which we were not expecting I had my driving license with me but my friend does not drive so no ID and a lot of fuss made, eventually letting us in! Carpets are dirty throughout. I was in room 7 and the room smelt damp, the lady said it was because the door had been closed. The ceiling has an odd shape built into it with LED lights behind which didn’t fully turn off so stayed illuminated all night and the curtains don’t fit so also too light to sleep after 4:30am. The wifi doesn’t work! The furniture is very cheap, no mirror or chair in the room, chipped mug which I didn’t fancy using. The view from my room was onto a yard/dumping area with a black metal staircase crossing the window. The bathroom floor had only been partly refurbished and the front of the fan was broken off and the fan dirty. Overall the place felt uncomfortably dirty and poorly maintained. The outside area is a mess, broken garden furniture, carpark surface old rubble, poorly maintained steps, cigarette butts all in the front doorway and half knocked down walls!