Vaperse Hainan Clear Water Bay Reviews

This hotel isn't crowded, and there are plenty of activities for kids, so you don't need to drive anywhere. The international restaurant serves decent food, and the beach is very clean with soft white sand and clear water. The room was spacious and spotless!

We experienced the pool room, and it was really convenient for the kids to play in the water, though the water temperature wasn't as warm as the main pool. The room was tidied up promptly, and the kids' club is huge – definitely a plus, plenty of space for them to burn off energy. It was a shame the kids' splash zone at the water park was closed when we were there, so we didn't get to try it out. Other rides at the water park are more suited for kids over 1.2 meters tall!

Our butler, Taozi, added me on WeChat a day in advance and thoughtfully prepared two sets of children's amenities in the room. Booking through Ctrip gives you access to an exclusive check-in/check-out counter, so there's no waiting in line. We booked an Sky Pool Room, and Taozi proactively helped us reserve a perfectly located room, almost in the center of the hotel, with an amazing sea view. For three days, Taozi was incredibly attentive and responsive to all our requests. There were tons of kids' activities; the children absolutely loved making cookies and sandwiches. There's also a huge play area with trampolines, inflatable castles, ball pits, and slides – everything you could imagine. The Sky Pool Room was also fantastic. The sun no longer hit the pool around 1 PM, so we could play in it all afternoon. It was so refreshing to jump into the pool right from our room! The businesses on the basement level offer great value with package deals; for less than 200, you can enjoy eight different activities. The escape room was really fun, and the small animals were adorable. We'll definitely choose a Sky Pool Room again next time; it's perfect for kids. Our only small regret is that we couldn't go to the kids' splash area at the water park because it was under maintenance. We'll have to go next time!

The butler service was very attentive and I was very satisfied. The hotel facilities are complete; you can spend an entire day here without needing to go out. The breakfast selection is rich and delicious, and the hotel environment is very pleasant.

My overall experience was mediocre, with a polarizing mix of pros and cons. My stay at this hotel was, to put it mildly, quite average. There were numerous issues throughout, with only a few minor details managing to salvage some goodwill. I'm sharing this honest review for anyone considering staying here. First, let's talk about the check-in process, which significantly impacted my experience. It was incredibly convoluted and inconvenient. As a guest who booked through Trip.com, I couldn't check in at a convenient spot. Instead, I had to lug heavy luggage nearly 200 meters, navigating twists and turns just to find the registration desk. The whole process was exhausting and frustrating. Even though I checked in during the off-season, which should have made things smoother, the queue was filled with complaints. Guests were generally unhappy with the hotel's arrangements. Even with the front desk staff's polite and patient demeanor, it did little to alleviate everyone's poor mood. Next, the hotel's facilities and room experience fell far short of expectations. I specifically booked a room with a pool, but the pool's cleanliness was shockingly bad. There were bugs, ants, and debris on the water surface and around it – I wouldn't dare swim in it. The supposed recreational amenity was useless. The room itself felt very damp, making it uncomfortable to stay in for long. The overall decor was old-fashioned and tacky. Furthermore, the hotel's signage was extremely unclear. Check-in was on the third floor, but to find my room, I had to go to the first floor and then navigate a confusing maze. There was no logical flow, and I spent a lot of energy just trying to find my way around during my stay. Dining was even more disappointing. The breakfast buffet was set up in a conference room, leading to a crowded and chaotic dining experience. It was completely uncomfortable and lacked the quality and atmosphere one would expect from a hotel breakfast. However, the hotel staff's overall service attitude was excellent. They were responsive to issues and even provided a barrier for me, which was one of the few redeeming qualities. For parents traveling with children, I strongly advise against ordering food from delivery platforms. The hotel's in-room dining menu far exceeded expectations. The Hainanese chicken rice, in particular, was outstanding – clean ingredients, excellent taste, and far superior to food from delivery apps like **. This was truly the only pleasant surprise of my stay.

To be fair, I'd give it a 4.5 out of 5 overall. The service was excellent. They called me before arrival and asked very detailed questions about the room preferences, like whether we needed the twin beds pushed together or a bed rail. They had everything prepared, which I really appreciated. The butler service was also spot on – very responsive, answered all our questions, and replenished things like bottled water and towels quickly. Hardware-wise, it's a mixed bag. There's a water world, a kids' water play area, and an infinity pool on the 11th floor on one side, plus an indoor kids' playground. There's actually quite a lot to do. However, the ground in the kids' water play area has rough particles that scraped my child's toe accidentally. The breakfast was truly not good. The restaurant itself had no real decor; it felt like a massive conference room with food stations lined up against the walls. The taste was just average. The beach was nice, but everything came with a charge. Renting a parasol was 90 RMB for two hours, and even sand toys were for sale, with the cheapest ones starting at 35 RMB. Among the hotel's restaurants, I highly recommend the Thai restaurant – great ambiance and good food. The other restaurants were just okay.

The hotel service was exceptionally good. They contacted me a day in advance and even assigned a dedicated butler to assist me throughout my stay, which is why I decided to extend my visit by an extra day. The hotel is quite large, and the rooms are well-equipped with excellent facilities. The environment is clean and tidy, making for a very comfortable stay. Both the indoor and outdoor recreational facilities are abundant and perfect for children. The beach is very close to the hotel, with fine sand and relatively clean water.

This hotel is really hard to rate, quite a mixed bag. Objectively speaking: **Pros:** 1. **Excellent Value for Money:** Over 3100 for two nights during the May Day holiday, including breakfast, complimentary welcome fruit, and a free first round of the mini-bar. They were very generous with bottled water – not Ice Dew, but Nongfu Spring with the red cap. Compared to regular prices, it was almost double, but still decent for the holiday. 2. **Decent Room Hardware:** Even at double the price, the room facilities were still up to par. 3. **Breakfast was Solid:** Not amazing, but perfectly fine. It had all the Chinese, Western, and fruit options you'd expect from a 5-star hotel. What was truly impressive, especially with the May Day crowds, was that there were no queues for breakfast even if you went late, and they consistently replenished dishes. For this price point, that's a genuine plus. 4. **Fantastic Water Facilities:** The main pool, kids' splash pool, rooftop pool, and a 'Water World' similar to Shanghai Tropical Storm. If you don't rent equipment, you can enjoy all of it for free. Big thumbs up here. 5. **Close to the Beach:** The sand was fine and soft. Compared to a hotel we stayed at in Tufu Bay today, the sand here was much finer. **Cons:** 1. **Doesn't Feel Like a Hotel:** From the moment I walked into the lobby, I felt a strong sense of disconnect. It felt more like a 'community' or 'residential complex' with hotel rooms and water facilities. The sheer number of outsourced restaurants, shops, and entertainment facilities within the 'hotel' was unbelievable. My friend booked it, so I just went along. 2. **Very Crowded:** Given the price point during a holiday, it's just plain crowded. 3. **Lackluster Service:** The service was just adequate – not good, not bad (not a negative review per se). It's more to say that for this price, you get this level of service, so don't expect too much. **In Summary:** If you don't treat it as a traditional hotel stay, the value for money is truly excellent.

I usually don't leave bad reviews, but my stay in Sanya this March was really disappointing. The beach was the only thing I liked. When I arrived, the front desk told me there was a dedicated counter for Ctrip guests and I wouldn't have to wait, but I ended up queuing for at least half an hour. The strange thing was, there was no one else in line for check-in in the main lobby. After a long wait, I finally got into my room around 5 PM. The problem was, they wouldn't tell you anything unless you asked, and I had to rush them at least three times. For our first meal, we had to rely on takeout from outside the hotel. After that, it was one small issue after another. It took ages for them to bring slippers, and they only brought one bathrobe when I requested two. At the pool, they told me the swimming rings belonged to someone else, even though I had already rented a motorized surfboard. After three hours of swimming, most people had left, but the 'other' swimming rings were still exactly where they were. I brought some things from a competing hotel in Sanya, thinking they were just for my kids to use, so I didn't pack them. But the hotel staff were so thoughtful that they packed and sent them to me when I left. A big thank you again to your competitor's hotel; those items were a lifesaver on the beach these past few days. This hotel had absolutely nothing, and I overheard several families asking where to find tools. For a four-figure room rate, the experience was truly subpar. Finally, I do appreciate the small bear and the apology from the butler. Regarding breakfast, there was no one to guide us, so we had to find seats ourselves. The staff were even arguing, saying things like, "Don't let anyone else in, there's no room!" If you don't keep track of your seating capacity, how are people outside supposed to know it's full inside, and how are those inside supposed to know people are waiting? There were so many problems, too many to list. It really comes down to a lack of attention to detail.

Facilities: Good Cleanliness: Good Environment: Good Service: Good 7000㎡ water park, unlimited access for 2 adults and 2 children, including unlimited access to the children's water fort.

The air conditioning was incredibly loud, and the water in the amusement park was really dirty. It was quite upsetting, especially since we had kids with us. There was no space at breakfast, and we were constantly queuing. This was the most expensive hotel of our trip, and the kids rated it the lowest. I definitely don't recommend it.

The biggest highlight of this hotel is its huge, clean swimming pool, complete with excellent facilities. The kids' play area is massive, keeping children entertained for hours. However, one downside is that the rooms are a bit small. We moved here from the Sheraton Shenzhou Peninsula, and the contrast is quite noticeable; my child definitely preferred the rooms there. The service here is still pretty good, though.

Extremely dissatisfied. I booked through Ctrip, and even then, if it weren't for the butler, there would have been almost no service. Coming from another hotel, comparisons are inevitable, and the difference was stark. Here's why: Breakfast truly offered breakfast staples like rice, noodles, porridge, and bread. The issue is that anyone over 1.3 meters tall was charged 68 RMB, and it wasn't even as good as a 20 RMB KFC breakfast outside... The previous hotel had great breakfast, and kids weren't charged based on height... Room: For the first two days, I stayed in a Deluxe Sea View room. One night, a giant bug flew in. I called for help, explaining the bug was on the ceiling and they'd need a ladder. Within 40 minutes of my call, the first person brought a pillow, the second came, looked, and left, the third brought a broom, and finally, they brought a ladder. I waited up for them until 11 PM. In the end, the bug disappeared. I asked if they could leave the ladder in the room in case it reappeared so I could catch it myself. They agreed. Then, past midnight, they called my room to say the ladder couldn't be left in the room! What kind of operation is this? First, you agreed, and second, you called a guest so late just for a ladder? The next day, I switched to a duplex suite with a friend. I stayed on the upper floor. Besides a bed and a cabinet, there was absolutely nothing else – no tissue box, no water glasses, nothing. The toilet was also tiny, difficult to even turn around in, and the room lighting was very dim. Also, since this suite is advertised to accommodate four adults and two children, shouldn't the amenities be provided for two sets? There was only one hairdryer for six people, and just one clothes rack. I called for blankets, and they didn't arrive for four hours. Ultimately, I had to contact the butler for the hairdryer, clothes rack, and blankets. The toilet seat was also broken, missing a screw, and I almost fell. My daughter even clogged it after using it. Truly, it's hard to describe the disappointment. The pool water wasn't as clean as the previous hotel's, and the beach had a lot of trash. The parent-child activities were very perfunctory, ending in just ten minutes, and the staff weren't very enthusiastic. The price was the same as the previous hotel, but nothing was as good. And this was before the May Day holiday, so it wasn't even a particularly busy period.

Check-in was smooth. When I went into the room to change clothes and get ready to go out, I noticed there were nail clippings on the sofa and the floor. I'm not sure if they were fingernails or toenails, but it was really disgusting. So, I thoroughly inspected the room and found hair under the duvet. I contacted the butler and the duty manager, and their solution was to have the room re-cleaned and to send a fruit plate. Given it was peak season, I didn't want to make things difficult, so I agreed. However, I still feel very uncomfortable. It's truly unacceptable for a hotel like this to have such serious hygiene issues. I hope future guests pay attention (the mirror at the entrance was also very blurry).