Vaperse Hainan Clear Water Bay Reviews

Very very good hotel, one of the bast in Sanya. Second year we stay there , very good service. Good beach. Breakfast is ok. Dinner one of the best and good price!

Our stay was absolute joy! The staff, rooms, restaurant, facilities, pools were all superb. I've never stayed at a hotel with friendlier, more helpful staff. Everyone from the cleaners to the reception staff would greet you with a polite "你好". Friendly staff make a huge difference!! I want to mention the Room Manager Aya who was incredibly helpful and went above and beyond to make our stay as comfortable as possible. My family and I would 100% go back. Thank you everyone at Vaperse for the wonderful experience!

We had an extremely disappointing experience at this hotel. Despite making a full payment through Trip.com at the time of reservation for 3 rooms, the hotel staff demanded another full payment upon our arrival. Even after checking out of the hotel on November 21st 2024, I have yet to receive a full refund from Trip.com, as the hotel staff had assured us. This lack of professionalism and transparency caused unnecessary stress during our stay. Furthermore, the security guard refused to let us alight at the main driveway in front of the hotel lobby to drop off our luggage, claiming that it would "block the hotel’s feng shui" as per their boss’s instructions. However, we observed many other cars and guests doing so. This left us scrambling to find an alternative while managing our heavy bags to check into the hotel. Such behaviour is not only inconsiderate but also unacceptable in a service-oriented industry. We will avoid staying at this hotel in the future.

Nice hotel with lots of good facilities really suitable for travel with kids. But seems like designated for local travellers not foreigners.

This hotel is very big - suitable for family. My kid loves the pool and the indoor playground. The staff is very friendly. Our check in staff Eva was very helpful throughout our stay. A couple things: if you are looking for an American resort, this isn’t your place. It’s full of local people. Also there is some renovations going on currently.

Room was spacious and clean. Lots of activities for children, indoor playground was great. Staff was friendly and accommodating to our requests. We had a wonderful stay in Vaperse!

Surprisingly good hotel with fair price for Hainan. Very good breakfast, nice pool for children and adults. Close to beautiful and sandy beach

good！

Facilities: 4000㎡V Park: This park is really big, with trampolines, climbing, ocean balls, naughty castles, and a paradise for children. If it is too sunny during the day, you can play in this indoor park, which is a power-consuming artifact for children. Unlimited play in the children's water castle: It is very suitable for children to play. There is also a bubble party in the afternoon. There are many children, various slides, water sprays, and it is super fun. Next to it is an infinity pool with many facilities to play. It is super complete, with electric swimming rings, floating blankets, and deep and shallow water! Water World 7000㎡: The water world does not feel very big, but the big slide is super big, comparable to the Yat Water World. Our children are too young and not fun. They prefer the children's water castle and bubble party! In addition to these entertainments, there are many facilities, tennis courts, KTV, billiards, rooftop swimming pools, and ice bars at night. Sitting in the water bar, the cool breeze blows, and drinking a little wine, the atmosphere is super great! The children at home said that this hotel is perfect, the service is good, the food is good, and there are so many fun things! 😋😋 Disadvantages: 1. The hair dryer is difficult to use, the noise is too loud, the wind is too weak, and the hair can't be dried even after a long time, so it has to be dried naturally! 2. There are too many people during breakfast... Maybe this hotel is too popular, but catching up with the breakfast rush really affects the mood, especially the various people from all over the world, with high and low quality and good and bad! The housekeeper Xiaoyan's service is very thoughtful, all kinds of inquiries + explanations are very considerate, and the replies to messages are very timely!

This time, I took my baby to stay at Lingshui Whippers Hotel, which can be called a textbook parent-child service experience! From the warm telephone communication before check-in, the hotel housekeeper Cindy took the initiative to upgrade the preferred sea view room with washing machine, to the various detailed services such as the children's activity table and check-in guide sent in real time on WeChat after check-in, every link makes people feel the warmth of "being valued". The room we stayed in is located in the east wing of the hotel, away from the public entertainment area, and the advantage is that it is relatively quiet. The space is spacious and comfortable, which not only guarantees the children's activity space, but also does not make parents feel cramped. Because of the previous telephone communication, there are children's matching toiletries, bathrobes, children's toilet mats, footrests, and bedside guardrails are installed considerately. The hotel has a rich variety of children's entertainment projects, including children's water fortress, water world, sky infinity pool outdoors, super large V park indoors, and some paid children's amusement facilities. In addition, the parent-child activities arranged by the hotel every day are also very interesting (unfortunately, the baby was small and could not participate in the experience this time). The hotel has a designated takeaway storage point. Of course, it is also convenient to eat out. It takes 10 minutes by taxi to the Qingshui Bay Food Street. We also tried the hotel's paid seafood buffet dinner, which is relatively cost-effective. Let's talk about the shortcomings. The reviews I read online before were indeed felt in this experience. First, the mosaic at the bottom of the children's swimming pool fell off, which poses a certain safety hazard. It is recommended that the hotel repair it in time. Second, the free buffet breakfast is relatively single, especially as a parent-child hotel, there is no targeted children's meal, which is indeed a bit unexpected. In general, this stay at the Whippers Hotel was a very pleasant experience. The hotel has done an excellent job in facilities and services, fully considering the needs of parent-child travel guests, allowing our family to spend a wonderful time on this trip.

This is my second time here, and I still want to talk about the service! I understand that the girl at the front desk is very busy, and maybe she just got free when I came to check in. Because she spoke softly, when she talked a lot about the check-in matters, I didn’t hear clearly, and when she needed her to say it again, the girl was impatient for a moment... The second time was to go to the buffet. The younger brother in the salmon area was so handsome, wouldn’t it be better if he smiled? 😆Although the older brother who collected the food was not as handsome as the younger brother in the salmon area, he loved to smile. He smiled several times, which made people feel that the dinner was more delicious. 😆The service standard of the dining area, please agree with the hotel manager 😊Definitely give your hotel extra points! Instead of having a private butler who sends cold messages on WeChat, it is better to pay more attention to the service standards of the on-site staff. (ps: By the way, I can't give my butler Xiao Zhang a full five stars. I think your online service is OK, but your offline service is really a little worse...) I hope I can have a different experience in the future. This time I stayed in the first-floor pool room 116. The location is good, but there is something stuck on the balcony wall, which makes people uncomfortable. I hope that the staff can be arranged to clean it regularly. The swimming pool is very clean and photogenic! The swimming pool on the 11th floor is very beautiful and you can go and play~

We stayed in a garden family duplex. Except for running around, everything else was great. The swimming pool was very close and not heated. It was still a bit cold in mid-March, but it didn't stop the kids from enjoying it. I still want to say that the children's swimming pool should be improved. Reduce the water spray. No one can open their eyes. Xiaoyan, the housekeeper, contacted us the day before we moved in. She told us the precautions for the tour and was always available. Finally, she helped us apply for a late check-out. Five-star praise.

Whippers is a famous family hotel in Clearwater Bay. I don't know why there are so many negative reviews online. Maybe we didn't have too high expectations and got a lot of surprises. Thank you very much for the thoughtful arrangement of Cindy, the housekeeper. She was considerate and arranged the room on the anniversary. The room looked out to the sea, but it was a pity that the weather was gray. All the staff took the initiative to say hello, cleaned the room every day in a timely manner, and replenished the consumables in time. Almost every request was responsive. The response speed was very fast. The only shortcoming is that the public beach should not belong to the hotel. The beach chairs need to be charged for seating, and the attitude of the beach sellers is too bad. It is recommended that the hotel bring something to cushion or sit directly on the beach. The beach sand is super fine and soft, much finer than that of Yalong Bay. I have lived in MGM for several years and thought about changing a place to walk my baby. I didn't expect it to be good. I left my mobile phone in the lobby before leaving. The staff was serious and responsible and confirmed it again and again before letting me take it away. It was great! Thanks to every staff member I met. It put a perfect end to this vacation. Recommended~

Second stay in one year. The location is really good, I think it is more convenient than Wanning. Yingzhou Town is very close, the food is very good. The sea view is really excellent, and the weather was very good during the few days of stay. Although it can't be compared with the summer, it's also good to see different scenery. However, the sea breeze is really strong and it gives me a headache. I will continue to choose it in the second half of the year.