Ibis Liverpool Centre Albert Dock - Liverpool One

Ibis Liverpool Centre Albert Dock - Liverpool One Reviews

Ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping, Liverpool, United KingdomView Hotel Details
Ibis Liverpool Centre Albert Dock - Liverpool One
Ibis Liverpool Centre Albert Dock - Liverpool OneIbis Liverpool Centre Albert Dock - Liverpool OneIbis Liverpool Centre Albert Dock - Liverpool One
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Guest Reviews of Ibis Liverpool Centre Albert Dock - Liverpool One

9.0/10
Great
51 review
Verified reviews
Location9.6
Amenities8.6
Service8.8
Cleanliness8.8
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All reviews(51)
Positive reviews(49)
Reviews with photos/video(9)
Great location(20)
Clean and tidy(10)
Great service(8)
Convenient location(7)
Great value for money(4)
Too noisy(2)
Negative reviews(2)
Guest User
Family Room
Stayed in Sep 2025
Couple
3 review
5.5/10
Posted on Oct 31, 2025
Hi, recently found trip.com and have been using quite a lot in the last few weeks and had been very impressed. However our rent experience not so. We booked hotel and train through Trip.com to Liverpool for our 27th Wedding Anniversary. Arrived at Ibis Hotel at Albert Docks booking ref **************** and was told the booking had been cancelled!! We had tried to move booking a day forward but was instructed that no response was received so the date we booked still stood and there was no cancellation allowed. Eventually after a long wait they found us at room. However booking was for a Family Room in a quiet room and have end up was a standard double next to corridor entry door which is very noisy especially as it adjacent to building work which is also noisy!! The room itself no desk as it’s been removed for near window so having to use kettle next to bedside which isn’t safe ! No hair drier in room, no iron in room. Not a great experience for our Anniversary.
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay with us at Ibis Liverpool Centre Albert Dock - Liverpool One. I am genuinely sorry to learn about the challenges you faced during your visit, which was meant to be a celebration of your anniversary.It is disappointing to hear about the confusion with your booking. While we strive to ensure a seamless check-in experience, it appears that your reservation faced unexpected complications. I understand how frustrating this must have been. Regarding the room assignment, I regret that you did not receive the accommodation you had originally requested. Our team is trained to prioritise guest comfort, and it is unfortunate that we fell short in your case.I appreciate your comments about the room amenities. We aim to provide all necessary facilities for a comfortable stay, and your feedback highlights areas where we can improve. Thank you for bringing these matters to our attention. We hope you consider staying with us again in the future.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Anonymous User
Family Room
Stayed in Sep 2025
Couple
1 review
7.5/10
Posted on Nov 8, 2025
Staff are nice and friendly. But the washroom is a bit dirty that I found former toothpaste mark on the basin.
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our staff friendly; however, I regret that the cleanliness of the washroom did not meet your expectations. We take such concerns seriously and will address this matter with our housekeeping team.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in Jan 2025
Solo traveller
5 review
6.5/10
Posted on Mar 26, 2025
I found the room to be clean and comfortable, perfect for relaxation. However, the staff could be friendlier and more attentive to enhance the experience. Additionally, offering more amenities, like in-room coffee makers, would elevate the stay. A pleasant visit overall!
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your positive comments on the cleanliness and comfort of your room. Your suggestions about staff friendliness and additional amenities will be taken into consideration as we strive to enhance our guests' experience.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in Jul 2025
Family
2 review
9.5/10
Amazing
Posted on Aug 22, 2025
Location is superb if you are visiting Albert Dock and the Beetles shop nearby. Also it is close enough to go to John Lewis and other shops/ restaurants. Would recommend this accommodation for those who could occupy on his/her own.
Response from Property: Dear Guest,Thank you for your kind words regarding our prime location near Albert Dock and local attractions. We are delighted to hear that you enjoyed your stay and appreciate your recommendation for solo travelers.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Family Room
Stayed in Jun 2025
Family
1 review
8.5/10
Very Good
Posted on Jul 21, 2025
Great location , entrance lovely , room ok , camp bed not the best but on the whole good and good value for money
Response from Property: Dear Guest,Thank you for your kind feedback. We are pleased to hear you enjoyed our location and found good value in your stay. We appreciate your comments regarding the sofa bed and will consider them moving forward.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in May 2025
Family
1 review
7.5/10
Posted on Jul 1, 2025
Was good!! Beds ok, not enough pillows!! Good location, staff were very nice and helpful! Breakfast was good and plentiful!!
118646****
Double Room
Stayed in Jan 2025
Business traveller
47 review
10/10
Outstanding
Posted on Feb 23, 2025
great location, car park is provided, mins walk to city center.
Response from Property: Dear Guest,Thank you for your kind feedback regarding our prime location and convenient parking facilities. We are delighted that you enjoyed your stay and found our proximity to the city center beneficial. We look forward to welcoming you back in the future.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Accessible Double Room
Stayed in Apr 2025
Other
1 review
9.0/10
Great
Posted on May 31, 2025
Hotel great location to docks. 10 minute walk into Liverpool city centre. Only little thing was no hand towels just bath sheets would recommend
Response from Property: Dear Guest,Thank you for your kind feedback regarding our location. We appreciate your suggestion about hand towels and will take it into consideration for future improvements. We look forward to welcoming you back soon.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in Dec 2024
Solo traveller
2 review
9.5/10
Amazing
Posted on Jan 31, 2025
friendly staff great location breakfast a little bit expensive as the food choice available was limited
Guest User
Double Room
Stayed in Jan 2025
Solo traveller
2 review
8.0/10
Very Good
Posted on Feb 26, 2025
Nice place to stay, convenient location ti Albert Docks and Liverpool City Centre
Response from Property: Dear Jasvir,Thank you for your kind words regarding your stay with us. We are thrilled to hear that you found our location convenient for exploring Albert Docks and Liverpool City Centre. We look forward to welcoming you back in the future.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 30, 2025
Excellent budget hotel, very clean and staff lovely
Response from Property: Dear Guest,Thank you for your kind words regarding our cleanliness and the hospitality of our team. We are delighted to hear you had an excellent stay at our hotel.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in Mar 2025
Family
6 review
6.0/10
Posted on Apr 10, 2025
The hotel overall was okay, but one of the staffs not friendly
Guest User
Twin Room
Stayed in Oct 2024
Couple
1 review
8.0/10
Very Good
Posted on Nov 4, 2024
Not the best we’ve stayed at in Liverpool. On the plus side the room was clean and the location of the hotel is excellent.  On the other hand the rooms are very small, the shower door leaked and the air conditioning unit was very noisy (sounded like air bubbling in the unit). We reported the noise and were informed it was the same in all rooms.  I can’t comment on the food as we didn’t eat at the hotel.
Response from Property: Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found the room clean and enjoyed the excellent location of our hotel. We apologise for the inconveniences you experienced with the room size, shower door and air conditioning unit. Your comments have been duly noted for further review. Should you choose to dine with us in the future, we hope to provide a better experience. Thank you for your understanding. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in Aug 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Sep 9, 2025
My stay at ibis was excellent!
Response from Property: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that your stay at ibis Liverpool Centre Albert Dock - Liverpool One was excellent. Your satisfaction is our priority, and we look forward to welcoming you back soon.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in Aug 2024
Couple
2 review
7.5/10
Posted on Sep 7, 2024
Pillows were thin, walls were thin but location was lovely Towels and cups weren’t changed and coffee wasn’t replenished which was a shame
Response from Property: Dear Guest, We apologise for the inconvenience with the pillows and noise insulation. We appreciate your feedback on the housekeeping services. Your comments will help us improve. Thank you for highlighting our great location. We hope to welcome you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One