Guest Reviews of SureStay Plus Hotel by Best Western Chicago Lombard
8.3/10
Very Good
139 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.3
Amenities8.6
Service8.0
Cleanliness8.2
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All reviews(139)
Positive reviews(36)
Reviews with photos/video(4)
Awesome stay(5)
Negative reviews(3)
Guest User
Accessible-1 Queen, Mobility Accessible, Roll in Shower, Non-Smoking
Stayed in Aug 2025
Couple
2 review
3.5/10
Posted on Sep 23, 2025
Musty odor when entering the room for the first time, had to buy air freshener. Bed bugs bit me during the night and room was infested with spiders and fruit flies.
Baobob
1 Queen Bed, Non-Smoking, Flat Screen Television, Refrigerator, Desk, High Speed Internet Access
Stayed in Jun 2025
Couple
13 review
6.5/10
Posted on Jul 28, 2025
Hotel Is nice, good breakfast, rooms are ok but there was an ants infestation in our room.
Guest User
1 Queen Bed, Non-Smoking, Flat Screen Television, Refrigerator, Desk, High Speed Internet Access
Stayed in May 2025
Family
33 review
9.5/10
Amazing
Posted on Jul 9, 2025
good location and very safe area in chicago , close to malls and restaurants
The places was nice and cozy for the type of hotel it was, I was very impressed. I expected a motel 6 type vibe but it wasn’t at all, I would stay again.
Jason1980
2 Double Beds, Non-Smoking, Flat Screen Television, Refrigerator, Desk, High Speed Internet Access
Stayed in Nov 2024
Travelling with friends
1 review
10/10
Outstanding
Posted on Dec 29, 2024
Hotel is always clean and staff is friendly.
Guest User
2 Double Beds, Non-Smoking, Flat Screen Television, Refrigerator, Desk, High Speed Internet Access
Stayed in Jul 2024
Family
27 review
6.0/10
Posted on Aug 29, 2024
Dated rooms. They jack up the prices the next morning.
Very nice and comfort hotel in the peaceful area
Nice breakfast available for guest staying since early morning.
With lot of free parking area outside hotel.
Attached sunrise view outside hotel
Guest User
2 Double Beds, Non-Smoking, Flat Screen Television, Refrigerator, Desk, High Speed Internet Access
Stayed in Oct 2022
Family
1 review
8.0/10
Very Good
Posted on Dec 3, 2022
Nice neighborhood. Clean environment.
Helpful staff. Reception area is spacious and well decorated.
Guest User
2 Double Beds, Non-Smoking, Flat Screen Television, Refrigerator, Desk, High Speed Internet Access
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 17, 2025
Parking was convenient and breakfast was simple but a good experience.
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Guest User
1 Queen Bed, Non-Smoking, Flat Screen Television, Refrigerator, Desk, High Speed Internet Access
Stayed in Jul 2024
Family
8 review
5.5/10
Posted on Aug 7, 2024
Good location close to main roads. Ample free parking. Welcoming staff. Basic breakfast that doesn't hit too hard or too hard. The rooms are large but a bit shabby. Cleaning is not daily. Bathroom acceptable.
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M437285****
1 King Bed, Non-Smoking, Flat Screen Television, Sofabed, Refrigerator, Desk, High Speed Internet Access
Stayed in Aug 2025
Travelling with friends
12 review
10/10
Outstanding
Posted on Sep 23, 2025
Nice hotel haha ...
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D19923****
1 King Bed, Non-Smoking, Flat Screen Television, Sofabed, Refrigerator, Desk, High Speed Internet Access
Stayed in Feb 2025
Business traveller
10 review
10/10
Outstanding
Posted on Mar 16, 2025
Comfortable room, satisfactory
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M514597****
2 Double Beds, Non-Smoking, Flat Screen Television, Refrigerator, Desk, High Speed Internet Access
Stayed in Aug 2023
Business traveller
3 review
8.5/10
Very Good
Posted on Sep 17, 2023
The environment is good and the service is good. Breakfast included, ice making available.
Two bad experiences,
1. Another friend ordered it on the same day as me. It cost about 550 a day, but I ordered 600. Is this the so-called killing?
2. The thing they call blanket on the inside of the hotel quilt is stained and disgusting. However, after I went down to communicate, I was given a new bed and I changed it myself. 6